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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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pi claim time


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Have a pi claim from non fault car accident, got paperwork to sign losses wait 2 weeks get phonecall to say solicitor needs missing payslip, found it sent off 4 weeks ago no response is this normal? Should i be getting some sort of update?

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Did you send the payslip by a tracked mail service and have you confirmed they have received it?

 

If yes to the above, perhaps send a letter asking them why the delay ?

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Ive just emailed him asking him if everything is okay, i emailed him the day before i sent it off so i would have hoped he would have emailed me back to say if he hadnt received it, just the fact its been 4 weeks and ive not had any contact, how much time does the otherside have to make a counter offer or to accept the original asking price? Because surely if they had come back with another offer then i should be contacted to be asked if i agree or not and that obv hasnt happened so have they not even offered another price? Also the 2 week delay where he then asked for the missing payslip my partner seems to think that they refused his first offer and this is why the solicitor then asked for it, even thou it had been 2 weeks since i sent the payslips i could find off, and also signed paperwork to say i agreed with the amount the solicitor had calculated i had lost.

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The easiest thing to do is call your solicitor.

 

It could be that the third party insurers want proof of you loss of earnings, it may be that your solicitor has drafted the Schedule of Loss yet, it may be that you are not ready to make an offer to settle yet but the solicitor wants all the info on file for when you are.

 

There's only one way to find out...

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Little annoyed now that a day later he hasnt even bothered to send an email back to say either that yes he has received the payslip and it all just progressing as it should, or that there are problems which are being sorted, im not phoning as its a mobile number and im poor lol

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