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    • So I am now in receipt of a second Letter of Claim this time from DCBL although their letter head now says " DCBLegal"  😱 Now I'm guessing one response to a letter of claim is sufficient and I could ignore this but having been inspired by other snotty letters I wanted to have another bash at one. How does this sound? Dear Lackeys of Company with Unconscionable Morals, Thank you ever so much for gracing me with yet another Letter Before Claim on behalf of Excel Parking Services. How many of these delightful missives do you plan on sending before you muster the courage to follow through on your threats to take me to court? Just so we're clear, here is the response (in italics by that I mean the slanted text below) I previously sent to Excel’s Letter Before Claim, in case your attention to detail is as lacking as I suspect: I am currently 2-0 up in terms of Small Claims Court proceedings and I look forward to the opportunity to claim a hat trick, this case being more straightforward than my previous two. I will be asking the court for an unreasonable costs order under CPR 27.14(2)(g) due to your conduct over this absurd claim. Despite my best efforts, you continue to assert that I have breached your terms. However, I cannot breach terms that I was not present to accept. Have you even read my initial response? I suggest you review it thoroughly and save yourself some money. Additionally, please refer to section 13 of the IPC Code of Practice, 2023 edition. I eagerly await your deafening silence. Remarkably, I haven't heard a peep from Excel since my response; instead, they've passed the baton to you to perform this tiresome routine once more. Consider this my official notice that I am sending a cease and desist letter to Excel Parking Services. Their relentless hounding has crossed the line into clear harassment. Any further demands for payment from you, as Excel's lackeys, will be regarded as nothing more than shameless acts of intimidation and harassment. I now look forward to the deafening sound of your silence. Yours sincerely,
    • Personally I'd go to it and object for the sake of it. They have to attend anyway so I can't see you being liable for any costs or anything (if they try to ask for attendance costs, just say that firstly it is their application, secondly it is from their own making, thirdly that they would have to come anyway so you shouldn't need to bear their costs.   When you turn up you should object on the basis that the witness has been in office since the time of the order, and could have done their witnes statement in advance of their AL. Their poor planning is not your fault, 7 days is too rushed for you as a LIP and there is no good reason that a company can't organise itself to sort WX in time. Also they say finalise so they already have something, its not like thye have nothing. Their amendments cannot be so important if they are being added so late.   see what @AndyOrch says but that's my thoughts  
    • Yes, in the main your understanding of my case is right. Linked below to the post with the final WS sent to the court and to Evri.   
    • Hello, welcome to CAG. As you say, appealing this ticket doesn't help as these people hardly ever accept appeals. They don't care how difficult someone's life is, they just want the money. The forum guys should be along later with thoughts for you on how to deal with this. Best, HB
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Car has a fault


gareth19
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On 18th October I p/x my car for a Nissan Primera at a second hand car dealership in Warrington. However when I got it home and after reading the manual I found that the CD autochanger in the centre console was not working. I popped the car to a local auto electrician to see if what a simple matter of a loose connection etc. However he told me that in his view the processor was not working and it is an expensive fix. He advised me to take the car back to where I got it from.

Now the garage is around 170 miles from where I live so it is a bit of an inconvenience. I telephoned the garaga explaining the situation and I was told "well I don't really know what to suggest". Then he told me he would get back to me (which he hasn't). On 24th October I sent him a letter via recorded delivery telling him the situation. I advised them I could either take the car back to them for them to fix the problem or I would do it in my local area and send them the estimates and bills etc. I have had no response to my letter.

Please advise me on what I can do in this situation.

Many thanks!!

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The letter was only posted 4 days ago, so give them a little more time, it is normal to give 10 to 14 days for a response. Have you checked on the Royal Mail website to see if it has been signed for? It might also be a bit early to see those details as they can take a week or more.

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hi gareth19,

as has already been said, it is too soon to receive a reply from them yet, you can check either on line or by phone on the telephone number on your recorded delivery receipt when it was delivered and signed for, but your receipt will say to leave x amount of hours/days before you do this, you did the right thing writing to them and sending recorded delivery, give them at least 3 weeks to come back to you, if no joy then, post again and advice will be given what to do next, hope this helps totiesquoties.

:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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Thank you. The Royal Mail website still shows that the letter is being progressed through their network for delivery. This is taking a long time as the woman in the post office said it would probably be delivered the day after I posted it. Anyway I am only concerned as the car dealer told me I had a 30 day warranty so I am just worried that the longer this drags out he can turn around and tell me it is over the time period. Anyway I will leave it a little longer as you both suggest. Thanks for your advice!

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Do they not have an email account that you could contact them through ?

 

What did you say in your letter Gareth?

 

Yes they have not respsonded to my email either. As I said he did promise to "look into it and phone me back" when I rang him 7 days ago but not heard a thing.

 

In my letter I pretty much outlined the situation like I did on the phone to him. I told him that I can either bring the car back to him to fix or I can get it sorted at my local garage and he can pick up the bill. Failing that I said I would return the car and take back my p/x car and my money and I will look for the car from somewhere else.

 

Just really looking to know where I stand and what is the best way forward I guess.

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Just noticed in the small print he has actually written "30 day engine & gearbox warranty". So I am just wondering what the law states in my case. Is he liable to fix the fault and can I pursue him for it? If so how? Or shall I just hand him the car back and take my money back?

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Don't take any notice of that 30 day rubbish, it means nothing and isn't even legal.

 

I don't think a cd changer not working would be grounds enough to reject the car, so you keep going the route you have already taken.

 

Email again this morning asking if they have decided which way to go on your cd changer. Keep the letter formal but light at present.

 

Was it advertised with cd changer?

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Don't take any notice of that 30 day rubbish, it means nothing and isn't even legal.

 

I don't think a cd changer not working would be grounds enough to reject the car, so you keep going the route you have already taken.

 

Email again this morning asking if they have decided which way to go on your cd changer. Keep the letter formal but light at present.

 

Was it advertised with cd changer?

 

Yes on the advert it actually says "Radio/CD". I mean if it was a job of say £50-£100 I would probably cut my losses and just get it done but when I took it to the auto electrician he said it is a "very expensive fix". I don't see why I should have to pay for an expensive fix when I was not made aware it wasn't working. Had he told me that I may well have rejected the car. Who wants a car without a CD player nowadays?

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Yes on the advert it actually says "Radio/CD". I mean if it was a job of say £50-£100 I would probably cut my losses and just get it done but when I took it to the auto electrician he said it is a "very expensive fix". I don't see why I should have to pay for an expensive fix when I was not made aware it wasn't working. Had he told me that I may well have rejected the car. Who wants a car without a CD player nowadays?

 

You could always just stick an after market CD player into the car. Get one for £20 from a breakers or from £50 new in the shops. If the seller had used his loaf that is exactly what he should of offered as then the car would completely fulfill what was advertised. Even if he wanted to be twisted he could of said bring the motor down and we will fit a new stereo for you.

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The garage has phoned me today. They are naturally willing to fix the auto changer but he wants me to take it out of the car and send it off to him (he will refund postage he says). He will then get it fixed and he will post it back to me. Is it me or is this a harder way of doing it. I have looked into it and it seems taking the autochanger out invloves dismantling part of the dashboard etc.

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Are you certain it's the autochanger which is usually in the boot?

 

Yes it is 6 cd autochanger in the centre console. I have looked into taking it out and sending it to the garage as they suggested and it looks like a major operation including dismantling the dashboard. I have told him I am not willing to do this as I am not a car technician and may damage something. We have agreed that I will take the car to him and leave it with him for him to fix it so fingers crossed we may now get somewhere

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