@asklloydsbank SCM, Lloyds credit card and CCJ***PPI paid out in full***

[ims21]

Ok

 

Write to them and ask them to provide the full breakdown of how they have arrived at their figure. They should send you a detailed breakdown, charge by charge which shows how interest is calculated on each individual charge etc. It will look like a spreadsheet print out.

 

They do provide them when pressed as there is another case on CAG i have dealt with where they sent this information through.

 

We can then compare to see where the potential differences are.

[nunnyrose]

great, I'll do that now, but in the meantime can I ask them to pay me what they have offered so far as I'm a desperate lady (not the marriage bit lol ) pretty much living on air and porridge oats

[ims21]

I would think that their offer came with a letter of acceptance which must be signed before they pay out.

 

That letter may well say that by signing it you are signing in full and final settlement of the PPI claim which would effectively close the door on a challenge after the event.

 

I understand that things are tough for you at the moment but would it be better to make sure things are right before accepting?

 

Incidentally, what is the amount they have offered?

[nunnyrose]

There is no letter of acceptance, or anything for me to sign as full and final

to quote " we are now making arrangements for the appropriate payment to be made to resolve this matter for you. The payment will be made within 28 days in the form of a cheques sent to your home adress.

important: please contact us as soon as possible if you do not wish to accept our offer on telephone numeber xxx

 

absolutely,I want to make sure things are right before accepting but it sure would be handy. I know they take forever to pay out, and even though they say 28 days I don't trust them.

I'm thinking that maybe I could try and play them at their own game and dispute the offer on day 28.

[nunnyrose]

forgot to say the amount sorry - £2645

[nunnyrose]

so........... a cheque arrived today for the above amount. So much for 28 days, it's taken them less than a week !

If I bank the cheque would that be taken as my acceptance of their offer ? or could I say thanks for the part payment, now where's the rest ?

 

I haven't contacted them yet to dispute the amount as I thought I had time on my side, and even if I had it would have been in writing and so would've probably crossed in the post.

[ims21]

To me it would be that the cheque is an offer to form a contract and if you bank the cheque your accepting the offer and thus the contract.

 

I would wait until they send you the detailed breakdown you have asked for.

 

The cheque will be good for six months.

[nunnyrose]

thought so, though I really, really was hoping not.

Thanks again

[nunnyrose]

sorry, another question.

Just reading through their offer letter received last week,

it says :

Calculations

The calculation is as follows:

Difference between the actual and revised balance = £2xxx.00

Interest at 8%, calculated up until charge off date = £ xx.xx

Other indirect lossess = £ xx.xx

Total = £cheque amount

 

does this mean that I now owe a zero balance, because if so it's sorted, and I really am a dumb blonde !

[ims21]

Can you post up your fosCI sheet please?

[nunnyrose]

FosCISheet v101 (1)cagcopy.xls

 

'ere it is

[ims21]

PPI stopped in Aug 2008? Did you cancel it?

[nunnyrose]

no - I don't know why but the bank just stopped applying it each month.

I was struggling to pay them anything so started a DMP in October 2008.

[ims21]

Ok still can't see where the differences are....will need their detailed breakdown.

 

I would suspect the charge off date is when they terminated the account.

[nunnyrose]

ok, but am I understanding correctly re post #34 above.

because if I take the outstanding balance on the card + their cheque amount it basically adds up to my claim amount, give or take £200.

 

(I guess you can tell I'm desperately trying to cash this cheque... )

[ims21]

Well normally they would give you the offer figure in writing and then explain how much of it they are going to use to set off against the balance.

 

Might be worth asking them if that is what they have done though but I doubt that it is.

[nunnyrose]

ok ims, but nothing is normal in my life....

after all, I didn't get the normal reply, no F&F settlement to sign And it's only taken a few days from offer letter to cheque arriving. I don't trust them but maybe just this once they're being honest, all be it in a very ambiguous way.

I'll ring them tomorrow ( making sure I record the call ) and ask them to explain. I let you know the outcome.

[nunnyrose]

well what a frustrating day I've had !

phone them 1st thing this morning and got passed from pillar to post. Nobody could explain to me what "Difference between the actual and revised balance" means.

so they then put me through to credit card department to try and find out what the current balance is on the card as this would answer my question. BUT, they failed me on security questions and locked me out of their system.

So they told me to go to my local branch of bank who would verify me and then they could answer my question.

I trot along to bank, who verify I'm me, and they then call the supposedly correct department... NOT! it was the PPI dept. again who couldn't help, so put me through to CC dept again who couldn't help because the verification process was done for PPI dept. So again the local brank called the cc dept who tried to put me back to PPI dept.

it all got very confusing, but eventually they agreed that they would send the breakdown of the calculation, and in the meantime I can cash the cheque and when I get their figures I can carry on with my complaint. All logged on their system that this has been agreed.

This has taken most of the day and the worst part is that I know deep down that I shouldn't have spoken to them, but stuck to the rule of " in writing only "

I really need a large glass of red now, but have to wait till the cheque clears ....lol

[citizenB]

Can I suggest you write a letter / email and confirm the conversation you have had with them ..

 

Something along the lines of..

 

Dear Sir or Madam,

 

Account Number..

 

This letter is just to confirm a conversation with your office today.

 

blah, blah.

 

 

 

If it were me, I would also point out that you are not particularly happy with the many obstacles that were put in your way when all you wanted was an answer to a simple question.

[nunnyrose]

Good idea Citizen, doing it now whist still fresh in my mind

[nunnyrose]

I know I haven't updated this thread in an awfully long time, but it's honestly taken an awfully long time to sort.

so, I wrote to them in July 2012 asking for confirmation of the conversation and to complain of the obstacles I was faced with, and requested a full breakdown of the figures.

They didn't respond so I wrote again the following month

and again 2 months later

No reply ever received and I admit that I did let it slip a bit, only wrote to them once in 2013 and again at the beginning of last year - basically just sending them a copy of my original letter and asking why they hadn't yet replied to which (you've probably guessed) I never received a reply too.

Gob smacked this morning to receive a letter saying cheque on the way to me for a further £3k. I really don't know if its got anything to do with my ongoing complaint as they make no mention of it.... lol.

I'm just updating here to show that we should never give up.

Edited January 13, 2016 by nunnyrose
typos

[AndyOrch]

Sounds like success nunnyrose

 

So have you now been paid everything you are entitled to...? Do you wish me to amend your thread title to successful reclaim?

 

Regards

 

Andy

[nunnyrose]

I think we should wait until I've received the cheque and then yes, it'll be a success! and yes, it will be everything they owe me for this particular claim.

I'll keep you posted

[nunnyrose]

yay! got the cheque today

Andy, you can amend the thread title now

 

Thank you to everybody that helped with this.

[mikeymack2002]

Well done I always say keep it going and keep strong..