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    • Thanks FTMDave, I like the cut of your jib - I'll go with that and obtain proof of postage. Encouraging that NPE have never followed through and seem to blowing hot air, let's see where they go after this   Regards
    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
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shop direct Very catalogue account No CCA but still hassling.


hitchy1
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Recently i cca'd Shop Direct regarding a Very catalogue account. i received a letter stating they didn't have the original document but advising that the fact that transactions had taken place was proof of debt. I then sent the account in dispute letter and received a blank copy of an application form with another letter advising possible detriment to my credit rating. I cant post the document at the moment but the key paragraphs are as follows.

 

It is clear that by ordering and purchasing goods from us, you acknowledge that there is an existing relationship in place. In the event that you did not believe there was such a relationship it is unlikely that you would have bought and continued to buy goods from us.

The latest case law in relation to the enforceability of credit agreements has made clear that unenforceability does not mean that the rights of the parties under a credit agreement were never acquired or are extinguished.

 

It goes on to state there is an outstanding debt which incidentally is significantly less than i thought.

 

Any advice on next steps please.

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They are of course right had you not entered into

an agreement you would not have had the goods

GAG cannot advise you on how to avoid a debt.

What was the original reason for the CCA request

which is not a route recommended for avoiding a

debt?

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Quite simply it is down to a relationship breakdown and i find myself with no spare cash. I posted on here as it seems contradictory to what you are saying. The whole site is full of posts geared to avoiding debt, so what have i missed?

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Can anyone advise on this please. Account dates back to 2000, Shop Direct have indicated no agreement. Surely a blank copy with o details or signatures is not enough to satisfy the courts?

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Make a written offer to them of what you can afford say £5 per month and send payment along with that letter. No matter what they reply about it not being enough etc, just continue to pay that amount each month, set up a standing order if you want.

 

There is no way that you can just ignore a debt and you will find that just because you can't afford it wont stand up in court as other recent cases have shown.

Courts have agreed that buying and making payments establishes an agreement was in existance.

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Hi

 

As has already been said, paperwork errors are no longer a way out.

 

The cases being referred to include Carey v HSBC as wel as Rankines v Virtually the Rest of the World.

 

But don't forget, it is YOUR money and you control it so pay them what you can easily afford after all of your essential expenses. Even if that is only £1 per month. They may not like it but that is how it is. You tell them what they are going to get and not the other way around.

 

Regards

 

ims

Edited by ims21

 

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Make a written offer to them of what you can afford say £5 per month and send payment along with that letter. No matter what they reply about it not being enough etc, just continue to pay that amount each month, set up a standing order if you want.

 

There is no way that you can just ignore a debt and you will find that just because you can't afford it wont stand up in court as other recent cases have shown.

Courts have agreed that buying and making payments establishes an agreement was in existance.

 

Ok, thanks for that. Is there a suggested letter i can use? i can probably afford £20 per month at most.

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Hi hitchy,

If you are going to make an offer

that you can comfortably afford may

suggest not using a template the DCA's

have seen them all as we have seen

the one they send,a personal letter

setting out you offer will be more readilly

accepted IMHO.

 

Brig.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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I was going to say the same. Don't offer more that you know you can comfortably afford to pay each month without missing.

 

And the letter, also as the Brigadier says, just a simple one telling them that xxx is all you can afford at present and here's the first payment. Include a postal order or cheque with the letter and then make out your standing order or pay on line or the way you usually do, but don't set up a direct debit with them.

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  • 1 month later...

I have followed the advice, made a monthly offer which i can afford and sent the first two payments with offer to set up standing order.

I have now received a letter rejecting the offer and the charges they have added have now wiped out the payments.

I might as well go to court and let the judge decide, im not in a position to just wipe out the payments with charges.:-(

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I suggest now making formal complaint to the

Compliance Manager, setting out clearly and concisely

that your offer of payment is all you can afford and it

may have to be reduced to £1 per month at any time

and state you would be delighted for a judge to decide.

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Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Hi Hitchy

 

Do you have any PPI on this account?...... I note you now have charges to recover :-)

 

Seriously though, what's the total balance [no need to be precise] and how much of this is made up of charges and PPI [if any]

 

Sometimes the simplest route is recovering your money first and see what's left to argue over

 

Gez

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Hi Hitchy

 

Do you have any PPI on this account?...... I note you now have charges to recover :-)

 

Seriously though, what's the total balance [no need to be precise] and how much of this is made up of charges and PPI [if any]

 

Sometimes the simplest route is recovering your money first and see what's left to argue over

 

Gez

 

Total is around £3k. No ppi on the account. think i will try the compliance manager route and see how they respond.

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  • 1 month later...
The C.M. route cuts out the''customer service '' parrots.

 

I received a letter from the CM advising that they will investigate fully and contact me again as soon as the investigation is complete.

Four days after their letter i received 2 more letters, one advising more charges for unpaid amounts and the other a default notice and of course both letters advising me to contact them on the advised number.

What now? do i wait for the CM investigation or do i contact them and refer them to my previous correspondence and offer?

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You have it already refer to the original correspondence

and off in WRITING.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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I'd like to comment contrary to many of the posts here.

 

I had a similar issue with SDFC after they stated they had no signed credit agreement. They also argued evidence of transactions proved the debt. True, but that does not afford them a legal route to reclaim that debt.

 

I sued SDFC and won a complete write off.

 

The issue is that whilst the debt does exist there is no legal route for them to enforce a non existent credit agreement. How can they prove contractual interest and the agreed repayment schedule?

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I'd like to comment contrary to many of the posts here.

 

I had a similar issue with SDFC after they stated they had no signed credit agreement. They also argued evidence of transactions proved the debt. True, but that does not afford them a legal route to reclaim that debt.

 

I sued SDFC and won a complete write off.

 

The issue is that whilst the debt does exist there is no legal route for them to enforce a non existent credit agreement. How can they prove contractual interest and the agreed repayment schedule?

The agreed repayments schedule would be seperate from

the agreement, if we are refering to payments less

than the original or a plan to repay arrears and normal

payments.

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Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Sorry guys, just let me get the next steps correct. Are we saying i should refer to the correspondence received from the CM and point out that i am being harassed even before they complete their investigation?

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The agreed repayments schedule would be seperate from

the agreement, if we are refering to payments less

than the original or a plan to repay arrears and normal

payments.

 

The agreed repayments scheduled I referred to would have been the one included in the original signed credit agreement - of which of course there is not one!

 

There is therefore no agreed original repayment schedule to be in default of.

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To save me reading all again, did you sign

an agreement, tick a box on an online application??

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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