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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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wescot .please help


maggie
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Stonelaughter,

I hope Tideturner is ok and isn,t one of these poor people caught in these dreadful floods.E-mailed him twice,but received no reply yet which is unusual.

 

Maggie

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Hi Maggie,

 

Problems with the floods, but only those caused by my job - very busy week. The over cautious electricity board hasn't helped, but if I was in their position, I'd do the same thing.

 

Back to business.

 

Keep logging every call, and inform TS each time.

 

CCA request next followed by an action.

 

Tide

 

PS Why would floods affect a little innocent fish like me?

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Thanks joesoap for the kind advice,but I have heard from the gentleman at Trading Standards .

Since my last posting ,Interim Justitia had rung my home twice more.Each time, I reported the calls to T/S.,and in the final e-mail to T/S,I informed him that if I received any further contact from I/T,I would report them to the police for harassment,and offer all the written correspondence , and logged telephone calls ,and any other info ,including letters from Studio,Wescot,T/S,Interim Justitia ,as evidence,to substantiate my complaint.

The gentleman at T/S, whose help and advice,I could never thank him enough for,informed me that Interim Justitia ,has returned the file to Studio,and will contact me no further.

 

Maggie

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Thanks for that advice noonmill060,.Yes it is an ongoing nightmare at the moment,as I still have Studio cards to deal with.

 

But I am determined to sort this out once and for all with the help of CAG,especially Stoney,Tide and Andrew1.

 

Maggie

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Indeed Maggie,

 

Studio here we come. Let's not forget the past, the fact they have communicated your personal and financial information to those who they shouldn't have. They should not have made charges against your account. They have never provided a copy of a proper agreement. There has been no clarification with respect to requests for proper statements. They have demonstrated harassment and clearly intrusion.

 

The list goes on. We must include TS with this Maggie at all stages, as with the OFT.

 

Spotlight on Studio.

 

Tide

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Ha,Ha noomill060

 

Only another 321 posts to go.Will try not to post any more till tomorrow.There,s a huge moth circling in my sitting room at the moment,so I,m off out of it.............

 

Maggie

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