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    • Danny - point taken about the blue paragraphs.  Including them doesn't harm your case in any way.  It makes no odds.  It's just that over the years we've had judges often remarking on how concise & clear Caggers' WSs have been compared to the Encyclopaedia Britannica-length rubbish that the PPCs send, so I always have a slight preference to cut out anything necessary. Don't send off the WS straight away .. you have plenty of time ... and let's just say that LFI is the Contract King so give him a couple of days to look through it with a fine-tooth comb.
    • Do you have broadband at home? A permanent move to e.g. Sky Glass may not fit with your desire to keep your digibox,, but can you move the items you most want off the digibox? If so, Sky Glass might suit you. You might ask Sky to loan you a “puck” and provide access as an interim measure. another option might be using Sky Go, at least short term, to give you access to some of the Sky programming while awaiting the dish being sorted.
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    • Between yourself and Dave you have produced a very good WS. However if you were to do a harder hitting WS it may be that VCS would be more likely to cancel prior to a hearing. The Contract . VCS [Jake Burgess?] are trying to conflate parking in a car park to driving along a road in order to defend the indefensible. It is well known that "NO Stopping " cannot form a contract as it is prohibitory. VCS know that well as they lose time and again in Court when claiming it is contractual. By mixing up parking with driving they hope to deflect from the fact trying to claim that No Stopping is contractual is tantamount to perjury. No wonder mr Burgess doesn't want to appear in Court. Conflation also disguises the fact that while parking in a car park for a period of time can be interpreted as the acceptance of the contract that is not the case while driving down a road. The Defendant was going to the airport so it is ludicrous to suggest that driving by a No Stopping  sign is tacitly accepting  the  contract -especially as no contract is even being offered. And even if a motorist did not wish to be bound by the so called contract what could they do? Forfeit their flight and still have to stop their car to turn around? Put like that the whole scenario posed by Mr Burgess that the Defendant accepted the contract by driving past the sign is absolutely absurd and indefensible. I certainly would not want to appear in Court defending that statement either. --------------------------------------------------------------------------------------------------------------------------------------------------------- I will do the contract itself later.
    • Yes - ignore. Because of another MET victim today I looked at all our MET cases back to June 2014 ... yes, 10 years. They have never dared take a motorist to court and argue their case before a judge.  They have started the odd court case, but as a means of trying to intimidate the motorist into coughing up, when the motorist defended and refused to give in it was MET who bottled it and discontinued.
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Bensons for Beds complaint


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I was wondering if anyone might be able to advise me on the following :

 

- Best address/person to direct a letter of complaint to ? I've got the Warrington head office address and the "enquiries" email address, but I'm wondering if I might get more traction sending this to the CEO or at least a named individual ?

 

- If there is any particular consumer act that relates to the supply of goods in the wrong colour ? Essentially (to cut a very long story short), after months of bensons shipping broken bed parts, incorrect bed parts etc by the time we got the correct parts they have changed manufacturers and the white bed that we purchased is now cream ? I'm not if this is classed as "not fit for purpose" as per the Supply of goods and services act, but it would be nice to place some sort of reference in my letter to show that I have done my due diligence.

 

I can't begin to describe how frustrating I have found my experience with these guys. We now have a bed that is different to that which we saw in the shop (and consequently doesn't match the bedroom furniture) and the customer centre call centre is beyond useless.

 

 

Ben.

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  • 2 weeks later...

Hi There

 

I had a similar problem - well in the fact I had a problem with the same supplier. We ordered and paid for a bed in January, we needed to replace our kingsize bed and decided the sales were the time to do it. We picked our bed in store, and ordered it, were given a delivery date and told we would need to have removed the old bed ourselves. So, original delivery date was approaching, we were contacted and told that unfortunatly they couldnt meet this but would be able to deliver on such and such a date instead. So we went forward with that date (and were given some "shopping vouchers" for the delay). 2nd delivery date arrives, so we break up the old bed (one of those divan sort), and wait...........

 

and wait .............

 

 

 

and wait............

 

 

towards the end of the day i start worrying so i "ring" the number i had, to be told that our bed isnt even out for delivery as it hasnt arrived from the supplier yet. I get annoyed, and ask them why we were NOT informed when we were when they were going to miss the first delivery date.

 

All the first person i spoke to was interested in was selling me a mattress as i "had not ordered one with the bed"

 

4 WEEKS later, and the bed finally arrives, I've been sleeping on the floor on the mattress, and no one seemed to care. I contacted the local store that the order was made at, who advised me to use their address and do a complaint letter that they would send to head office. We finally get a reply saying sorry etc, and the local store (who were completely sympathetic and couldnt get over the HO attitude), although they couldnt offer any monetary compensation did offer us a "linen" set for our trouble. We picked out one and they gave us that

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  • 2 weeks later...
I was wondering if anyone might be able to advise me on the following :

 

- Best address/person to direct a letter of complaint to ? I've got the Warrington head office address and the "enquiries" email address, but I'm wondering if I might get more traction sending this to the CEO or at least a named individual ?

 

- If there is any particular consumer act that relates to the supply of goods in the wrong colour ? Essentially (to cut a very long story short), after months of bensons shipping broken bed parts, incorrect bed parts etc by the time we got the correct parts they have changed manufacturers and the white bed that we purchased is now cream ? I'm not if this is classed as "not fit for purpose" as per the Supply of goods and services act, but it would be nice to place some sort of reference in my letter to show that I have done my due diligence.

 

I can't begin to describe how frustrating I have found my experience with these guys. We now have a bed that is different to that which we saw in the shop (and consequently doesn't match the bedroom furniture) and the customer centre call centre is beyond useless.

 

 

Ben.

 

The item is not as described. You bought a white bed, but that isn't what you have received.

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