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    • Yee I mentioned after the new regulations. Depends if the amount off to date will take that threshold below £50k
    • In short you never communicate with a Debt Collector, they have no power here at all. The snotty letter is only used to respond to a properly worded Letter Before Claim. The only time you would be recommended to contact the PPC is to send the snotty letter. You do nothing but keep the tripe they send you unless you receive a letter before claim.
    • Probably to do with the Creditor accepting the reduced payments claim as part of the IVA. - Thats my guess anyway.  As for the mount outstanding... 60k is incredible and im pretty sure a DRO wouldnt cover that much even after the new legislation.    For you @Alfy - Please stay headstrong and stop worrying. My viewpoint on debt with debt collectors is simple. You are a figure on a spreadsheet loaded into a database for them to run a collection cycle through.  They dont care about emotions or your situation, they just care about paying off their shareholders and trying to turn a profit.  They use varying tactics to increase the pressure on you to the point where you will break. People then fall for this an either cave in to DCAs before doing their own due diligence on the debts that are purchased or turn to IVAs like you have.    They are better ways to handle this and Im glad you feel better after a good nights sleep - I hope you can keep it up. 
    • Good afternoon,    I am writing in reference to the retail dispute number ****, between myself and Newton Autos concerning the sale of a Toyota Avensis which has been found to have serious mechanical faults.    As explained previously the car was found to be faulty just six days after purchase. The car had numerous fault codes that appeared on the dash board and went into limp mode. This required assistance from the AA and this evidence has already been provided. The car continues to exhibit these faults and has been diagnosed as having faults with the fuel injectors which will require major mechanical investigation and repairs.    Newton Autos did not make me aware of any faults upon purchase of the vehicle and sold it as being in good condition.    Newton Autos have also refused to honour their responsibilities under The Consumer Rights Act 2015 which requires them to refund the customer if the goods are found to be faulty and not fit for purpose within 30 days of purchase.    Newton Autos also refused to accept my rejection of the vehicle and refused to refund the car and accept the return of the vehicle.    It is clear to me that the car is not fit for purpose as these mechanical faults occurred so soon after purchase and have been shown to be present by both the AA and an independent mechanic.   Kind regards
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Problems with EON yet again


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2 years ago my father moved into my sisters flat which was previously rented in which EON were the energy providers.

He changed over to Scottish Gas as he had been with them umpteen years and was paying dual fuel by direct debit.

Some months later he then started getting letters from EON demanding payment to them .

A phone call to Scottish Gas revealed that EON had informed them that they were now the providers of services to his address.

EON had cold called on my father trying to poach him from Scottish Gas but despite my father saying no no no they still switched him over.

After a number of phone calls to EON one decent person told me he had played back the the phone recording and my father is quite clearly heard saying he doesnt want to switch over.

I complained in writing upon his behalf about this disgraceful tretament but EON failed to reply to this funnily enough.

Fast forward 18 months later he is now getting EON bills posted through the door demanding payment for before he moved in there when it was rented out with threats of court action and forced entry to inspect the meter if they can not gain access.

The letters are addressed to the Occupier and not even the previous tenants name but the dates are for prior to when he moved in.

Now despite even more phone calls to EON yet to clear this all up they keep coming.

What is it with this provider and their terrible customer service, no wonder I will never use them no matter how cheap they could be.

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Hi bev7896

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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Hi bev7896 ,

 

I agree this does sound like really poor customer service and I am sorry that you and your dad have had to go through all of this.

 

Who did you write the letter of complaint to?

 

I think with all that has gone on, the account now needs a full investigation and to find out why bills are coming from before your father moved in.

 

Do you know the dates and meter readings from when he moved in?

 

It would be best to speak to the Directors' Office and also see where your previous letter has gone.

 

Hope this helps a little.

 

Helena

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Helena,

I wrote to customer complaints with the address provided by the one helpful person I had spoke to at EON.

Once I return to the UK I will go through all the letters they ahve sent and try and sort out their mess.

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