Problems with EON yet again

[bev7896]

2 years ago my father moved into my sisters flat which was previously rented in which EON were the energy providers.

He changed over to Scottish Gas as he had been with them umpteen years and was paying dual fuel by direct debit.

Some months later he then started getting letters from EON demanding payment to them .

A phone call to Scottish Gas revealed that EON had informed them that they were now the providers of services to his address.

EON had cold called on my father trying to poach him from Scottish Gas but despite my father saying no no no they still switched him over.

After a number of phone calls to EON one decent person told me he had played back the the phone recording and my father is quite clearly heard saying he doesnt want to switch over.

I complained in writing upon his behalf about this disgraceful tretament but EON failed to reply to this funnily enough.

Fast forward 18 months later he is now getting EON bills posted through the door demanding payment for before he moved in there when it was rented out with threats of court action and forced entry to inspect the meter if they can not gain access.

The letters are addressed to the Occupier and not even the previous tenants name but the dates are for prior to when he moved in.

Now despite even more phone calls to EON yet to clear this all up they keep coming.

What is it with this provider and their terrible customer service, no wonder I will never use them no matter how cheap they could be.

[sir_gilmour]

Hi bev7896

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

[rebel11]

Hi bev

 

Welcome to CAG

 

The guys will be happy to advise as soon as they are available.

 

Thread moved.

[E.ON Company Rep: Helena]

Hi bev7896 ,

 

I agree this does sound like really poor customer service and I am sorry that you and your dad have had to go through all of this.

 

Who did you write the letter of complaint to?

 

I think with all that has gone on, the account now needs a full investigation and to find out why bills are coming from before your father moved in.

 

Do you know the dates and meter readings from when he moved in?

 

It would be best to speak to the Directors' Office and also see where your previous letter has gone.

 

Hope this helps a little.

 

Helena

[bev7896]

Helena,

I wrote to customer complaints with the address provided by the one helpful person I had spoke to at EON.

Once I return to the UK I will go through all the letters they ahve sent and try and sort out their mess.