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    • Well we can't predict what the judge will believe. PE will say that they responded in the deadline and you will say they don't. Nobody can tell what a random DJ will decide. However if you go for an OOC settlement you should still be able to get some money
    • What do you guys think the chances are for her?   She followed the law, they didnt, then they engage in deception, would the judge take kindly to being lied to by these clowns? If we have a case then we should proceed and not allow these blatant dishonest cheaters to succeed 
    • I have looked at the car park and it is quite clearly marked that it is  pay to park  and advising that there are cameras installed so kind of difficult to dispute that. On the other hand it doesn't appear to state at the entrance what the charge is for breaching their rules. However they do have a load of writing in the two notices under the entrance sign which it would help if you could photograph legible copies of them. Also legible photos of the signs inside the car park as well as legible photos of the payment signs. I say legible because the wording of their signs is very important as to whether they have formed a contract with motorists. For example the entrance sign itself doe not offer a contract because it states the T&Cs are inside the car park. But the the two signs below may change that situation which is why we would like to see them. I have looked at their Notice to Keeper which is pretty close to what it should say apart from one item. Under the Protection of Freedoms Act 2012 Schedule 4 Section 9 [2]a] the PCN should specify the period of parking. It doesn't. It does show the ANPR times but that includes driving from the entrance to the parking spot and then from the parking place to the exit. I know that this is a small car park but the Act is quite clear that the parking period must be specified. That failure means that the keeper is no longer responsible for the charge, only the driver is now liable to pay. Should this ever go to Court , Judges do not accept that the driver and the keeper are the same person so ECP will have their work cut out deciding who was driving. As long as they do not know, it will be difficult for them to win in Court which is one reason why we advise not to appeal since the appeal can lead to them finding out at times that the driver  and the keeper were the same person. You will get loads of threats from ECP and their sixth rate debt collectors and solicitors. They will also keep quoting ever higher amounts owed. Do not worry, the maximum. they can charge is the amount on the sign. Anything over that is unlawful. You can safely ignore the drivel from the Drips but come back to us should you receive a Letter of Claim. That will be the Snotty letter time.
    • please stop using @username - sends unnecessary alerts to people. everyone that's posted on your thread inc you gets an automatic email alert when someone else posts.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Problems with EON yet again


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2 years ago my father moved into my sisters flat which was previously rented in which EON were the energy providers.

He changed over to Scottish Gas as he had been with them umpteen years and was paying dual fuel by direct debit.

Some months later he then started getting letters from EON demanding payment to them .

A phone call to Scottish Gas revealed that EON had informed them that they were now the providers of services to his address.

EON had cold called on my father trying to poach him from Scottish Gas but despite my father saying no no no they still switched him over.

After a number of phone calls to EON one decent person told me he had played back the the phone recording and my father is quite clearly heard saying he doesnt want to switch over.

I complained in writing upon his behalf about this disgraceful tretament but EON failed to reply to this funnily enough.

Fast forward 18 months later he is now getting EON bills posted through the door demanding payment for before he moved in there when it was rented out with threats of court action and forced entry to inspect the meter if they can not gain access.

The letters are addressed to the Occupier and not even the previous tenants name but the dates are for prior to when he moved in.

Now despite even more phone calls to EON yet to clear this all up they keep coming.

What is it with this provider and their terrible customer service, no wonder I will never use them no matter how cheap they could be.

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Hi bev7896

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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Hi bev7896 ,

 

I agree this does sound like really poor customer service and I am sorry that you and your dad have had to go through all of this.

 

Who did you write the letter of complaint to?

 

I think with all that has gone on, the account now needs a full investigation and to find out why bills are coming from before your father moved in.

 

Do you know the dates and meter readings from when he moved in?

 

It would be best to speak to the Directors' Office and also see where your previous letter has gone.

 

Hope this helps a little.

 

Helena

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Helena,

I wrote to customer complaints with the address provided by the one helpful person I had spoke to at EON.

Once I return to the UK I will go through all the letters they ahve sent and try and sort out their mess.

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