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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
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LOVEFiLM Nightmare - Please Help


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Hi.

 

In 2009 I signed up for a trial account with LOVEFiLM. I cancelled a long time before the first payment was due and received email confirmation from them that the account had been cancelled. They said I would not be charged and they confirmed that no DVDs would be dispatched to me. Their exact words were: "We can confirm to you that your account with the registered email address **************** has been cancelled on 27/07/2009 as requested. Therefore, no charges are applicable on your account and no DVDs will be dispatched to you in future". At this point they had not sent me any DVDs so I had none to send back to them.

 

However, about 4 months later I found that they had NOT cancelled my account and had been charging me every month. I only discovered this when they sent me a couple of DVDs, completely out of the blue. When I complained, they eventually apologised and said they would cancel my account for real. They also said that I would be refunded (in full) once I sent back the 2 DVDs. I sent back the DVDs and they confirmed that they had received them. After that, I thought nothing of it. I had a lot going on in my life at the time and I naively assumed they had done as they said. Stupid, I know. I didn't check to make sure.

 

Big mistake. I found out a few days ago that they STILL haven't cancelled my account and that they have been charging me every month for nearly 2 years. I sent them an email yesterday telling them all this, but their response was not particularly helpful. They say: "I can confirm to you that you have an active account registered under the e-mail address **************** and I can advise you that we have not received any cancellation requests from you yet on this account. Therefore, the account status is 'Active' and you are being charged according to our Terms and Conditions."

 

This is simply absurd. I have sent numerous cancellation requests and have had several replies from them confirming they have received and understood them. I have, in writing, their assurance that my account was closed before the trial period was up.

 

In my latest email, I even attached the previous correspondence in order to prove what I was saying. I also quoted the relevant parts, where they said "we can confirm to you that your account...has been cancelled", that "no charges are applicable" and also from another email where I was told: "I have taken a look through your account and can see that you were advised your account was cancelled". They should also be able to see that I have not used any of their services during this time.

 

LOVEFiLM are also now saying that they "will not be able to offer any refunds in this instance as the account status was “active” when the billing had occurred, but we can add 8 months free service to your account, as you were unable to make use of it." I have told them that I don't want to use their site, but they won't budge. It is entirely their fault if my account was "active" when billing occurred, so I don't know quite what this means. They kept my account open after telling me it was closed and have been illegitimately charging me every month since then. I have kept all of my correspondence with LOVEFiLM and can prove everything I'm saying.

 

So please, if anyone can help me I would be eternally grateful. What should I do? I estimate that LOVEFiLM have taken close to £200 in total. In reality, I've lost more than that thanks to the interest I have unknowingly been paying on this sum, and one or two fees I have been charged by my credit card. Thanks to LOVEFiLM, I'm now in some financial difficulty and I just don't know what to do.

 

If anyone has any ideas, please let me know. Thanks so much.

 

 

 

P.S. I should also point out that the credit card details they have are from a card of mine that expired in November 2010. I have not given them the details of any replacement card and yet they are still somehow managing to take payments from my new card. How can they do this without the 3-digit security code? When I click on my account it still has the expired card listed. How are they doing this and are they allowed to?

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Hi. Sorry you were missed

 

I think in this situation, you stop with the emails and start sending letters to their registered office

Lovefilm UK Ltd.

NO.9

6 PORTAL WAY

LONDON

W3 6RU

 

You could address it to their director

Michael David Deal

 

I would enclose copies of the emails and demand they refund all monies within 28 days. failure to act may result in legal action being taken against them.

 

Send all letters by recorded delivery at the very least.

 

Have you contacted your bank in an attempt to stop them taking your money?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thank you so much for your reply. I will do as you suggest and write to Mr Deal via recorded delivery. Perhaps the prospect of potential legal action will get me somewhere with these people.

 

And yes, I have told my bank the situation, so hopefully LOVEFiLM won't be able to take any more money.

 

However, I'm still baffled about how they have been taking money from me when they only have the details of my old credit card. Wouldn't they need to know the new expiry date and the 3-digit security code? I certainly haven't given them this information, so are they allowed to do this? Should I mention this in my letter?

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However, I'm still baffled about how they have been taking money from me when they only have the details of my old credit card. Wouldn't they need to know the new expiry date and the 3-digit security code? I certainly haven't given them this information, so are they allowed to do this? Should I mention this in my letter?

I would raise it but I have heard that where an old card has expired, the bank will supply the company with the new card details.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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You MUST inform the bank in writing that your old card is compromised and all 'continuous authority debits' are revoked and not to be transferred to the new card.

 

Don't even bother talking to the phone centre about this, give a letter to the nearest branch and ask for it to be actioned pronto, AND ask for a signed receipt for the letter as well.

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There's a minor update. I've not yet sent my letter, but I've just received an email from someone at LOVEFiLM. They now say they have cancelled my account "with immediate effect". When I log in to the website, it now says that the account is "not active", so this appears to be true. However, I will still do as sillygirl1 suggests, just in case.

 

In the same email, LOVEFiLM says: "With regards to refunding the payments which you have been charged, I have referred this matter to the relevant department. Please be assured that we will contact you back with their response as soon as possible." This seems slightly more promising, but I'm not getting my hopes up yet.

 

In light of this latest email, I'm not sure if I should wait for their response or go ahead and send the letter to their registered office regardless. I'm leaning towards the latter, but would like to know if anyone has an opinion on this.

 

Thanks again silverfox1961 and thanks sillygirl1. Your help is greatly appreciated.

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They owe you all your money. Ask for it in writing as advised previously. Send by special delivery, not recorded. recorded with companies is often not signed for. Special must be. Mark your letter 'letter before action' and as advised send copies of e-mails. Give them 14 days in your letter in which to refund you IN FULL.

 

Allow them 16 days to respond the issue a county court summons. You definietly will win in court, although the judge will (like most of us) wonder why you didn't notice sooner.

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  • 1 month later...

I'm sorry to hear about your dealings with LOVEFiLM - I have a similar experience of the company. My details were used to set-up multiple accounts at lovefilm (persumambly by the guy who signed me up in a shopping centre) LOVEFiLM won't close the accounts down as I'm not the account holder and continue to take paments despite the fact that I have cancelled my bank card. the company are not great when it comes to problems and hide behind their Terms and Conditions. my advice - never give your bank details to a man in a shopping centre and stay well clear of LOVEFiLM.

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I've had the opposite from Lovefilm, when I contacted them about my logging in issues they sat and cleared down the other accounts properly.

 

One approach to do now when finishing payments with a company is take a copy of a letter from them saying your obligations have ceased and write to the bank stating that this company has no right to appropriate funds from you under the old agreement.

 

It worked for a friend who had closed a 4 month payment plan with a company, on month 5 the money went out and the bank had to do an IMMEDIATE refund as it was clear there was no liability for this payment.

 

Banks are going down the road of 'you gave them the details, they can take what they want' which is complete rubbish.

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