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    • Hi BankFodder, Thanks for the reply.  I will take your advice and read through more thoroughly. To answer your question, the value of the laptop is £255.  When filling in the online form to prepare the shipment it asked what the contents of the parcel was and the value and I specified "laptop" and "£255". Thanks.
    • Before you start this claim you need to have a lot more confidence in what you're doing which means that you need to understand the way forward in the principles involved more thoroughly. We will help you and you will probably get your money back but this is a self empowerment forum and so you have to do your bit as well. Please will you spend at least the next couple of days reading through the stories on this sub- forum. Try to understand them thoroughly. We have lots of stories very similar to yours but even those which are not similar, have principles in them which apply. In particular you need to read and understand the information in the pinned topics at the top of the sub- forum. I know that you have been reading around here for the past couple of hours but it needs a lot more. You aren't in a huge hurry. Wait a few days before sending a letter of claim and also that needs some amendment as well. Come back here when you've done your reading and then we will have a look at your letter of claim and help you to refine it Also, please tell us the value of the laptop. Was it properly declared as a laptop – and was the value properly declared
    • Unsure what would be classed as appeal I first contacted the applicant then IAS. I am not aware I could appeal again as Bank state I was informed that is news to me. I would have to look through the paper work, I apologise I forget so much due to my caring duties wish I had quality time to get so much done. Will try and look tomorrow, appreciate everyone's time and input.
    • Regular savings accounts are accounts designed for savers who put money aside every month and reward them with a generous interest rate.View the full article
    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
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Being chased to a debt of £160 from 2002 from Interim justitia


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Hi, I am currently living with my parents.. due to circumstances. Just recently I have had a call from Interim injustita with regard to a debt they say I owe from 2002 for a mobile phone company for £160.92 I naturally do not remember this, it is over 9 years ago.. But they are continually calling to chase me for this debt. I do not use my parents phone.. so its not registared with me, I do not wish them to keep calling. How can I get these people to stop. I do not want to pay something I do not think I owe, I am unemployed and money is tight. How do I deal with these people, considering I do not want to be harassed. They have written with to say they want money but nothing to prove I owe this. On the letter is reference no. creditor (company initials, which I do not understand as its not the company they say I owe to) and the amount £160.92. Advice please, know these kind of people are hard to deal with.

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Hi chees

 

Welcome to CAG

 

The guys will advise as soon as they are available.

 

If you haven't made a payment in the last six years then, the debt is statuted barred in law, as long as they don't have a CCJ.

http://www.hmrc.gov.uk/manuals/ihtmanual/ihtm28384.htm You can send them a Statuted Barred letter, but be clear as to when the last payment

was made.

This letter is for the uk:- http://www.consumeractiongroup.co.uk/forum/content.php?408-Letter-sent-when-debt-is-statute-barred

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First thing to do would be to send a 'prove it' letter to whoever is telephoning/writing.

 

You could also include an 'harrassment letter'

 

But, can you remember this debt, and when was the last time you made any kind of payment on it, is it showing on your credit reports with Experian/Equifax, it may well prove to be Statute Barred and that would need a different letter.

 

http://www.consumeractiongroup.co.uk...ng-of-the-debt

 

http://www.consumeractiongroup.co.uk...esponse-letter

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Thank you for the replies so far..much appreciated...

My first contact with these people was a phone call. I said I do not know of this debt, as it is from 2002! 9 years ago!

 

The man on the phone said it was a mobile phone company. He said he would give me time to check my records.. I was baffled, by this claim of a debt.. I do not have records going back to 2002 as I left UK to live abroad in 2005 and return in 2010.

 

Next came a letter, as I said in my post above... It really has no information with it apart from their reference, the company I supposedly owe this money to (which is not written out but has just initials for the company) and the amount.

 

Then last week they have started calling every day. My parents having been saying I am not at home at the time of call, but obviously this cannot go on. I need to deal with these people, but I want to say the right thing. I do not wish them to keep calling my parents landline. I do not use their phone, I have my own mobile but naturally I have not given that number to these people. I think they must have got the number from phonebook.. but this is not my phone.

 

I have not done a credit check since I returned, as I'm not working and not looking to take out any credit. But I will check tonight.

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If this debt is Statute Barred, which by the sounds of things it is, once you have notified them of that fact they should cease all collection activities. If they do continue they will be in breach of OFT guidelines and could also brought to account for harassment contrary to CPUTR2008.

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