Jump to content


  • Tweets

  • Posts

    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
    • Atsushi Katsuki tells the BBC the firm sees the sober generation as both a risk and an opportunity.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Welcome Finance interest


hayley
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4438 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi

 

I have had three loans with welcome over the years, I recently sent off a SAR as over the years I was not convinced that the settlement figures and everything were correct. Since having all the paperwork back I am still none of the wiser, it is all so confusing. Does anyone know of a company I could send off my paperwork to for it to be checked out?

 

Also, I noticed on the statements that they have charged me interest on the telephone calls and letters they have sent out, can they do this? they also charged me interest on inurances i purchased with them.

 

Any help would be much appreciated.

 

Many thanks

 

Hayley

Link to post
Share on other sites

Hi

All the insurances will be reclaimable, if you feel they were not adequately explained or were inappropriate or where taken out under pressure in order to get the loan.

You really need to post the agreements on here for us to have a look at.

They can charge interest on the insurances if they are included in the total credit figure.

If they are not, any interest charged must make up the total charge for credit along with contractual interest, it is quite a complex procedure.

No they should not be charging you interest on collection costs again need more details.

Peter

Edited by peterbard
Link to post
Share on other sites

Thank you Peter,I will upload all the agreements later, I will be grateful for any help anyone can give. The APR on the statements also dont match up with the actual credit agreements, it is all so confusing I really need some advice. Thanks again.

Link to post
Share on other sites

Thank you Peter,I will upload all the agreements later, I will be grateful for any help anyone can give. The APR on the statements also dont match up with the actual credit agreements, it is all so confusing I really need some advice. Thanks again.

 

HI

 

Yes an incorrectly stated APR can be an indication of the TCC being incorrect.

 

Best have a look

Link to post
Share on other sites

Hi

 

I have attached the three different agreements I am unsure about, if I give you a bit of background it may make more sense.

 

In July 2005 I took out a loan for £3450.00 (£3000 loan, £375 insurances, £75.00 acceptance fee), original loan term was over 36 months, I settled after 22 months after taking out a second loan with Welcome. In the time I had the loan I made actual payments of ££3112.74. The payments were £146.46 per month and the total repayable was £5272.49. The APR on the credit agreement is 38.7% variable but on the statement it is 30%. I am confused as I made payments of £3112.74 plus they took £2292.67 out of the second loan to settle this one which in total is £5405.41 but the total repayable on the credit agreement was only £5272.49 and I settled the loan 14 months early so surely I wouldn't have had to pay all that interest? I also had charges of £135.00 for telephone calls, letters etc.

 

In May 2007 I took out a second loan for £5075.00 over 36 months (£5000 loan, £75.00 acceptance fee) (£2292.67 Paid off previous loan), the total repayable was £8442.35 and the APR on the contract was 44.20% variable but on the statement it states 36%. I made payments of ££2434.50 and was struggling to pay the £232.45 per month. After 17 months into the loan in October 2008 Welcome suggested I take out another loan just to pay off this loan (i.e. I didn't have any money it was just to pay loan off) over 48 months, as it would be cheaper for me so I had no other option and agreed. I also had charges of £170.00 for telephone calls, letters etc.

 

 

In October 2008 welcome gave me another loan just to pay off the previous loan they said the settlement on the previous loan was £5488.44 over 48 months (£5413.44 loan, £75.00 acceptance fee) APR on credit agreement is 13.51% variable but on statements it is 12%. I have paid £144.56 per month since taking it out and never missed a payment so up to date I have paid £4624.99.

 

I don’t know whether the settlement figure is right for the second loan as again the agreement was ended 19 months early so surely I would not have had to pay so much interest?

 

I have not got a clue about credit agreements and interest rates and need to know if everything looks ok, I am only questioning it as I thought the first loan agreement didn’t look right as I have paid them more to settle it than what was on the actual credit agreement, if they are all ok that is fine I will continue to carry on paying my last loan until it is paid off, but would like a second opinion on it all if anyone has the time, I will be extremely grateful.

 

Many thanks

 

Hayley

loan 1.jpg

loan 2.jpg

loan 3.jpg

Link to post
Share on other sites

 

Thanks Peter, will see if I can make any sense of it now.

Link to post
Share on other sites

Hi

 

First thing i would do is send a claimm for you PPI, i cant see your agrements (to small), but we can look at them later.

If you look on Rebel signature earlier in the thread you will see a tutorial on interest and also instructions on claiming PPI.

I will check the various settlement figures and get back to you

 

Perhaps Stephen or one of the other PPI experts will drop in.

 

Peter

Link to post
Share on other sites

Hi

Going off the figures you have provided,

Your first loan should have been for £3375 (the fee should not be included in the Credit.)

22 Payments OF £146.46 = £3222.12?

APR36.8%?

Settlement due after 22 weeks should have been £ 1783. 34

The total mount payable if the loan had run its course is correct at £5272

This is without any adjustments forn miss sold PPI etc .

Have seen many of the earlier Welcome agreements and a great percentage of them are improperly executed, on many occasions they encourage people to re sign new agreement (post 2007) because they realise this. I don’t know yet if this is the case on your agreements but it seems a possibility.

Any way going off this it seems the settlement figured is incorrect unless there were other charges added to the figure.

Best double check when we see the agreement then send a recorded letter querying their calculation

Peter

Edited by peterbard
decimal places
Link to post
Share on other sites

  • 3 weeks later...
Hi

Going off the figures you have provided,

Your first loan should have been for £3375 (the fee should not be included in the Credit.)

22 Payments OF £146.46 = £3222.12?

APR36.8%?

Settlement due after 22 weeks should have been £ 1783. 34

The total mount payable if the loan had run its course is correct at £5272

This is without any adjustments forn miss sold PPI etc .

Have seen many of the earlier Welcome agreements and a great percentage of them are improperly executed, on many occasions they encourage people to re sign new agreement (post 2007) because they realise this. I don’t know yet if this is the case on your agreements but it seems a possibility.

Any way going off this it seems the settlement figured is incorrect unless there were other charges added to the figure.

Best double check when we see the agreement then send a recorded letter querying their calculation

Peter

 

Hi Peter

 

Sorry for the late reply, I have been on holidays for two weeks. How do I upload to credit agreements so you will be able to see them? also, I dont think I can get the ppi back as it wasn't ppi as such it was homecare, medicare and another insurance and I think I may have made a claim through the homecare insurance. Thanks for your time.

 

Hayley

 

Hayley

Link to post
Share on other sites

Hi Peter

 

Sorry for the late reply, I have been on holidays for two weeks. How do I upload to credit agreements so you will be able to see them? also, I dont think I can get the ppi back as it wasn't ppi as such it was homecare, medicare and another insurance and I think I may have made a claim through the homecare insurance. Thanks for your time.

 

Hayley

 

Hayley

 

If you can scan them and save them as pdf, this will be the best way. You can claim insurance back if it was mis-sold even if you made a claim. It may be a bit trickier but not impossible. YOu can claim back unfair charges they placed on your account as well. Aside from the agreements you need to have full statements and record of all payments made.

Please overlook my typos and spelling mistakes, sometimes my fingers arent in sync with my brain :)

I am just a consumer and have no legal training. My posts are opinion only, based on my own limited experience. If in doubt you should seek legal advice from a qualified practitioner.

 

Activ Kapital - Disputed £4,000.00 - 04/04/2011 Settled! WON!

HSBC Current Account - Defaulted for £200.00 Charges. - 19/05/2011 Charges Refunded Default Removed! WON!

HSBC Loan Account - £16,000.00 Unsecured Loan - 05/07/2011 Disputed No Further Contact WON! (for Now)

Barclaycard Account - Disputed account and £1500.00 Charges. - 18/07/2011 Charges Refunded! WON!

London Scottisht - Disputed account and Charges. £25,000.00 - 06/2011 Balance reduced by 95% WON!

Link to post
Share on other sites

If you can scan them and save them as pdf, this will be the best way. You can claim insurance back if it was mis-sold even if you made a claim. It may be a bit trickier but not impossible. YOu can claim back unfair charges they placed on your account as well. Aside from the agreements you need to have full statements and record of all payments made.

 

Thanks Mrz I will try and put them on again, not very good with computers.

 

I do have full statements, I have put all the info off them in previous thread (payments made, charges applied etc) I noticed that they have charged me interest on all the charges aswell not sure if they can do this:???:. My main aim is to just find out whether the settlement figures were correct from the first and second loan really, once I know whether they are correct or not I will focus more on the ppi and charges.

 

Thanks for the info, I will once again try to upload the agreements :-)

Link to post
Share on other sites

Thanks Mrz I will try and put them on again, not very good with computers.

 

I do have full statements, I have put all the info off them in previous thread (payments made, charges applied etc) I noticed that they have charged me interest on all the charges aswell not sure if they can do this:???:. My main aim is to just find out whether the settlement figures were correct from the first and second loan really, once I know whether they are correct or not I will focus more on the ppi and charges.

 

Thanks for the info, I will once again try to upload the agreements :-)

 

Most scanning software will allow you to scan as pdf. Check the software help section for your particular software. If thats not available, you can download a free pdf printer driver. This way you can select print and nstead of printing it to paper, it will make a pdf file. Just google free pdf printer driver.

 

As part of your claim you will be claiming the interest they have charged you as well.

Please overlook my typos and spelling mistakes, sometimes my fingers arent in sync with my brain :)

I am just a consumer and have no legal training. My posts are opinion only, based on my own limited experience. If in doubt you should seek legal advice from a qualified practitioner.

 

Activ Kapital - Disputed £4,000.00 - 04/04/2011 Settled! WON!

HSBC Current Account - Defaulted for £200.00 Charges. - 19/05/2011 Charges Refunded Default Removed! WON!

HSBC Loan Account - £16,000.00 Unsecured Loan - 05/07/2011 Disputed No Further Contact WON! (for Now)

Barclaycard Account - Disputed account and £1500.00 Charges. - 18/07/2011 Charges Refunded! WON!

London Scottisht - Disputed account and Charges. £25,000.00 - 06/2011 Balance reduced by 95% WON!

Link to post
Share on other sites

  • 2 weeks later...

Hi Hayley

 

Only just noticed this thread.

 

I'll have a look at the figures for you this evening and post back later when I have considered it and done some spreadsheet work on your case.

 

Hope thats ok

 

ims

 

Link to post
Share on other sites

Hi Hayley

 

Only just noticed this thread.

 

I'll have a look at the figures for you this evening and post back later when I have considered it and done some spreadsheet work on your case.

 

Hope thats ok

 

ims

 

Thank you so much, I really appreciate it :-)

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...