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    • I disagree with the charge and also the statements sent. Firstly I have not received any correspondence from DVLA especially a statutory notice dated 2/5/2024 or a notice 16/5/2024 voiding my licence if I had I would have responded within this timeframe. The only letter received was the single justice procedure notice dated the 29.5.2024 this was received on 4.6.2024. I also disagree with the statement that tax was dishonoured through invalid indemnity claim. I disagree that the licence be voided I purchased the vehicle in Jan 2024 from RDA car sales Pontefract with agreement to collect the car on the 28.1.2024. The garage taxed the vehicle on the 25.1.24 for eleven payments on direct debit  using my debit card on my behalf. £62.18 was the initial payment on 8.2.24  and £31 per month thereafter the second payment was 1.3.24.This would run from Jan 24 to Dec 24 and a total of £372.75, therefore the car was clearly taxed before  I took the car away After checking one of my vehicle apps  I could see the vehicle was showing as untaxed it later transpired that DVLA had cancelled my tax , without reason and I did not receive any correspondence from DVLA to state why it was cancelled or when. The original payment of £62.18 had gone through and verified by my bank Lloyds so this payment was not declined. I then set up the direct debit again straight away at my local post office branch on 15.2.2024 the first payment was £31 on 1.3.2024 and subsequent payments up to Feb 2025 with a total of £372.75 which was the same total as the original DD that was set up in Jan, Therefore I claimed the £62.18 back from my bank as an indemnity claim as this payment was from the original cancelled tax from DVLA and had been cancelled . I have checked my bank account at Lloyds and every payment since Jan 24  up to date has been taken with none rejected as follows: 8.2.24 - £62.15 1.3.24 - £31.09 2.4.24 - £31.06 1.5.24 - £31.06 3.6.23-£31.06 I have paper copies of the original DD set up conformation plus a breakdown of payments per month , and a paper copy of the second DD setup with breakdown of payments plus a receipt from the post office.I can also provide bank statements showing each payment to DVLA I also ask that my licence be reinstated due to the above  
    • You know hes had it when they call out those willing to say anything even claiming tories have reduced taxes on live tv AS Salmonella says: The Conservative Party must embrace Nigel Farage to “unite the right”, Suella Braverman has urged, following a disastrous few days for Rishi Sunak. The former home secretary told The Times there was “not much difference” between the new Reform UK leader’s policies and those of the Tories, as senior Conservatives start debating the future of the party. hers.   AND Goves replacement gets caught booking in an airbnb to claim he lives locally .. as of yesterday you can rent it yourself in late July - as he'll either be gone or claiming taxpayer funded expenses for a house Alongside pictures of himself entering a house, Mr McGuinness said Surrey Heath residents “rightly expect their MP to be a part of their community”. - So whens farage getting around to renting (and subletting) a clacton beach hut?   Gove’s replacement caught out on constituency house claim as home found on Airbnb WWW.INDEPENDENT.CO.UK Social media users quickly pointed out house Ed McGuinness had posted photos in was available to rent     As Douglas Ross says he'll stand down in scotland - if he wins a Westminster seat - such devotion.
    • I've completed a draft copy to defend and will post up here for review.  Looking over the dates and payments this all stemmed from DVLA cancelling in Feb , whereby I set up a new DD in Feb hence the overlap, why they cancelled when I paid originally in Jan I have no idea. Anyway now stuck with pending court action and a suspended licence . I am also firing off a letter to DVLa recorded disputing the licence revoke
    • Thank you both for your expert knowledge and understanding. You're fighting the good fight by standing up for people like me and others with limited knowledge of this stuff. I thank you. I know all my DVLA details are good. I recently (last year) renewed my license, and my car's V5 is current with the correct details; the same is valid for my partner. I'll continue to ignore the love letters 😂 and won't let it bother either me or my partner.  I'll revisit this post if/when I get a letter of claim.  F**k ém.
    • Please check back later on today for a fuller response and some edits
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Vodafone Mobile Broadband


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I am having trouble with Vodafone. I have been paying monthly direct debit to Vodafone for my dongle but for some reason the direct debits are never taken. I have taken this up with Vodafone with no explanation.

 

Account is now 4 months in arrears totalling £99.96, I have attempted to make payment over the telephone to be told they could not accept payment until I receive a default notice as I want to reinstate the account. I have still not received the default notice. Vodafone state now that they cannot reinstate the service as a default notice has been served, yet they told me to wait until its served!!!

 

I also now have FPC chasing me and harrassing me day and night, they also have been contacting me on a telephone number which has not been provided to Vodafone or FPC by myself. FPC state I owe £271.04

 

I also have legal proceedings in action against FPC (Fredrickson International) for harrassment and unlawfully collecting a debt that did not exist.

 

I want this sorted what can I do?

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Hi,

I would get their web team involved. They do have a good success rate

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems&p=2343770&viewfull=1#post2343770

 

Follow the instructions EXACTLY and one of the team will get back to you

 

As for not accepting your payment, I would love to see what explanation VF can come up with as I don't believe for an instant that they have to serve a DN to get paid.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Have they said the account is terminated?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Have they said the account is terminated?

 

Not at all at any stage yet FPC have it, I have had no notification of assignment of debt from VF either had nothing other than my account is in arrrears please contact us to make payment which I did but they said they could not accept payment to reinstate the account until I received a letter to tell me my account is in default, still have not received this only FPC out the blue...

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VF don't generally sell debts early on so FPC will be acting on behalf of VF so no notice is required.

To be honest, all the info I would be giving FPC is that this problem is being discussed directly with VF and until you know more, you will not deal with them.

 

Have you sent VF an email through the link I posted yet? If not, do so (not forgetting WRT 135 in the header)

 

It beggars belief that all you want to do is pay up and VF won't let you-incredible!

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi taylorit,

 

Thanks for raising this with us.

 

Having checked our emails I'm pleased to confirm that I've got yours and so will get this looked into and get back to you as soon as possible.

 

From what you've posted I also can't understand why payment could not have been taken when you called as it certainly isn't our policy to reject payment until after we've issued our default letter.

 

Anyway, leave things with me and I'll see what's happened here.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 3 months later...

Hi

Excellent. Can you give a few more details please (even if it's to say that you have agreed it to be confidetial)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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  • 2 months later...

Well I thought we had got to the bottom of this, now have submitted a formal written complaint which has gone of recorded delivery with copies of all email communications..... attempted to make payment on a number of occassions to Vodafone but kept being told I need to contact Fredricksons (DCA). Just getting run round in bloody circles with this and I have had no response from Lee at Voda since June.

 

Also I have not received the full service which they have still billed me for to the end of contract which ends in 6 weeks times....

 

Advice would be appreciated......

 

Very annoyed and unhappy Vodafone has failed me and certainly lost me as a customer permanently. Been a long customer with another mobile network and customer service issues however severe are sorted within weeks and the customer service is a hell of a lot much better!

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Unusual for this to go unsorted.

 

I would check your credit file and if they have placed adverse info on there include that in your complaint and if they refuse to amend, take it further (Ombudsman)

 

Do you want to see how sometimes VF can get it sooo wrong?

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?302670-Vodafone-Incorrect-Default

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Well I thought we had got to the bottom of this, now have submitted a formal written complaint which has gone of recorded delivery with copies of all email communications..... attempted to make payment on a number of occassions to Vodafone but kept being told I need to contact Fredricksons (DCA). Just getting run round in bloody circles with this and I have had no response from Lee at Voda since June.

 

Also I have not received the full service which they have still billed me for to the end of contract which ends in 6 weeks times....

 

Advice would be appreciated......

 

Very annoyed and unhappy Vodafone has failed me and certainly lost me as a customer permanently. Been a long customer with another mobile network and customer service issues however severe are sorted within weeks and the customer service is a hell of a lot much better!

 

Hi taylorit,

 

I'm sorry to hear that you feel this way.

 

Since our contact in June I do recall emailing and writing to you during July and earlier this month in an attempt to follow matters up with you and did make our position clear in an email sent on 8th August.

 

In light of you having sent further correspondence in regard to this matter I will naturally liaise with our Customer Relations Department before either one of us gets back in touch with you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 3 weeks later...

Lee,

Thank you for your help and I appreciate your support and I appreciate a lot of this is no fault of your own but I am getting fed up of being thrown pillar to post. Telephone to pay as agreed etc and get told cannot access my account as its for debt recovery or no record of my account and I contact Fredricksons and they tell me to contact Vodafone as the account has been passed back, so I just really not interested in this anymore and I have sent a formal complaint into the HQ at Newbury yet no response, I am considering dropping in next week to speak to a Senior person. It is just frustrating this still is ongoing to be honest, it should of been closed and dealt with long time ago.

 

Thanks again

 

Matt

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I think it's time VF sent their staff off for training in what they are supposed to do-customer service.

 

You could always try asking for a deadlock letter so that you can escalate you complaint to the Ombudsman. Mind you, I tried and they wouldn't give me one :|

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Unusual for this to go unsorted.

 

I would check your credit file and if they have placed adverse info on there include that in your complaint and if they refuse to amend, take it further (Ombudsman)

 

Do you want to see how sometimes VF can get it sooo wrong?

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?302670-Vodafone-Incorrect-Default

 

This is very interesting...... I have 2 cases similar to this atm I am dealing with!

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  • 4 weeks later...

Today have had a response from Paul Harrison at the exec office. They have called me a liar in a formal response and unwillingly to honour the agreement. They still have also failed to response to TWO written letters of complaint sent to the corporate office.

 

I have also requested a personal meeting with Guy Laurence CEO of Vodafone to discuss this matter, any persons would like to attend with me?

Edited by taylorit
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Hi Matt,

 

Apologies for the delay with returning to your thread.

 

In noting that my colleagues in our Director Support Office have since been in touch with you to confirm that we have now reached a point of 'deadlock' with your case I'm afraid I'll be unable to offer any further assistance in regard to this matter.

 

As you remain unhappy with the outcome I can only recommend that you make contact with the Ombudsman Services in order to arrange for matters to be reviewed on an independent basis.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 1 month later...

Lee

I have only just seen your reply to this thread, I can confirm the Ombudsman is now involved and if the Ombudsman is unable to resolve this matter satisfactory then I will commence legal proceedings within 7 working days of the outcome.

Matt

 

 

UDATE: This is still ongoing at present and being dealt with by the Ombudsman. In the meantime all correspondence has been gathered ready to commence legal proceedings against Vodafone should the need arise once I have final outcome from the Ombudsman. Particular of claims have been drawn up and do require checking over. Any offers?

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Hi Matt,

 

Thanks for returning to the thread.

 

As your case is now being reviewed independently we'll naturally need to await the outcome before proceeding any further.

 

Once the outcome is known my colleagues in Customer Relations will be informed and we'll take things from there.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

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  • 3 weeks later...

Hi Lee

 

Thanks for your response, yes fully aware of the need to await the ombudsmans response but they are very slow! They have been sent everything twice now and still only today just sent out forms to authorise this complaint to be looked into by them.

 

Regards

 

Matt

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Hi Matt,

 

Thanks for the update.

 

Whilst I can't comment on the speed of the investigation I'm sure the Ombudsman will review your case as thoroughly as possible in order for them to come to a conclusion.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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