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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Microfiche statements

JWG

By JWG
in Santander

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martinwhite

martinwhite

Posted
Posted

I can't imagine anyone in this day and age converting anything to Microfiche. Scan it by all means, but surely its stored on a server somewhere.

 

My company has just scanned hundreds upon hundred of machine Bills of Materials from paper copies onto computer. Why would you do anything else? Unless you were deliberately evading the DPA? Hum.....

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Spiceskull

Spiceskull

Posted
Posted

Surely the whole question of microfiche is just evasion. If using the library template for a DPA request:

Please supply me with a complete list of transactions and charges relating to my bank account since DATE. Alternatively a complete set of bank statements for that period will be acceptable.

Your request is NOT for statements but for a list of transactions. You only offer the opportunity for statements to be provided IF the list is not available...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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dave

dave

Posted
Posted

I'm amazed that the Abbey have started doing this - the 2 DPA requests my partner and I made were fulfilled within the 40 days (just).

 

Why would some customers information be held on microfisce and others not?

 

It's jut not believable that a) microfiche would be used in this day and age, and b) that there is no pattern as to who's account gets 'archived' and who's doesn't.

 

I suggest that it's a stalling tactic.

 

Incidently, people can take legal action on their own for non-disclosure of the DPA - by doing so, the IC has the power to go into their premises to find evidence that they are lying. It might be worth reminding them of this fact.

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Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Jamloo

Jamloo

Posted
Posted

Can someone remind me where I have read that we can have access to our Bank Records at their premises....

 

The reason for asking is that if we ask a week before hand to go to our local branch or wherever the Abbey hold the microfiche and ask to inspect the actual microfiche they could not refuse that request and this would then prove whether they are actually delaying or speaking the truth. It would also give us an opportunity (if these microfiche exist) to inspect exactly nhow these fiche are categorised and therefore covered by DPA or not.

Jamloo

__________________________________________________

Abbey - Data Protection Act Disclosure Request Sent 03/04/2006 - 40 day limit was 13th May.

9th June 2003 to 9th April 2004 Statements We Have - Total Charges = £1,420.00 :o

18th February 2005 to 18th March 2006 Statements Received - Total Charges = £3,177.00 :o

Still awaiting remaining statements.:evil: (as of 25th June)

Request for Repayment Letter Sent Recorded Delivery 02/06/2006 - 14 day limit is 16th June. Requesting £4,597.00

Letter Before Action Sent Recorded Delivery 22/06/2006 - 14 day limit is 6th July. Requesting £4,597.00

 

Capital One (Part 1) -

Request for Repayment Letter Sent Recorded Delivery 26/06/2006 - 14 day limit is 10th July. Requesting £359.22

 

Letter Before Action Sent Recorded Delivery 24/07/2006 - 14 day limit is 7th August. Requesting £359.22

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Spiceskull

Spiceskull

Posted
Posted
That is, of course, if you can get to Bradford. I would also doubt that they would give you access to the machine - since this seems to be their key weapon in avoiding compliance.

But refusing a legitimate request to view the information would look bad for them...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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alanfromderby

alanfromderby

Posted
Posted

They wouldn't refuse any legally binding request - what I am saying is that they wouldn't let you see the machine. They would just produce all the printout's.

 

I would also expect the machine to be in a highly restricted area.

 

 

 

 

 

 

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Jamloo

Jamloo

Posted
Posted

exactly my point !!

 

If as the banks quote, the microfiche are outside of DPA as they are not a "relevent filing system" then they surely would have nothing to hide to stop us viewing them.

 

If they DO stop us from viewing them then surely thats a case of warning them that we see this as non compliance / obstruction of our basic rights and we would report them to the IC

Jamloo

__________________________________________________

Abbey - Data Protection Act Disclosure Request Sent 03/04/2006 - 40 day limit was 13th May.

9th June 2003 to 9th April 2004 Statements We Have - Total Charges = £1,420.00 :o

18th February 2005 to 18th March 2006 Statements Received - Total Charges = £3,177.00 :o

Still awaiting remaining statements.:evil: (as of 25th June)

Request for Repayment Letter Sent Recorded Delivery 02/06/2006 - 14 day limit is 16th June. Requesting £4,597.00

Letter Before Action Sent Recorded Delivery 22/06/2006 - 14 day limit is 6th July. Requesting £4,597.00

 

Capital One (Part 1) -

Request for Repayment Letter Sent Recorded Delivery 26/06/2006 - 14 day limit is 10th July. Requesting £359.22

 

Letter Before Action Sent Recorded Delivery 24/07/2006 - 14 day limit is 7th August. Requesting £359.22

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Spiceskull

Spiceskull

Posted
Posted

True - but as Alan says, it would be a case of forcing their hand and MAKING them print out the information...they wouldn't allow access to the machine. However, the machines themselves are really quite small, not much more than a glorified desktop microscope...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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martinwhite

martinwhite

Posted
Posted

Why would some customers information be held on microfisce and others not?

 

It's jut not believable that a) microfiche would be used in this day and age, and b) that there is no pattern as to who's account gets 'archived' and who's doesn't.

 

 

I made this point elsewhere. How can they KNOW that YOUR account is on microfiche unless they dug it out and found it? Which would have been difficult in the first place if it wasn't in a relevent filing system!!

 

Martin

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JWG

JWG

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This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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