C.A.R collections

[The Plough]

Can i ask is it up to the collection agency to contact the company that they are working for to settle a dispute?

Or to continue to chase the debtor untill the debtor raises the dispute with the original creditor?

 

A letter was sent to C.A.R and 3 at the end of October asking for a reply in writting niether did this, i eventually got 3 to take notice once threatend with variouse complaint procedures and i have to say once contact was established, 3 was brilliant and wanted the matter resolved as quick as us now reduced monies have been paid and teh account closed.

 

However I am left with the usuall bad taste of a debt collection company not behaving themselves and would like to raise a complaint ...if i have the facts right.

 

C.A.R recieved letter October 26th never replied and continued to call for money saying they had heard nothing from 3?

 

Can i still complain as C.A.R failed to place the account in dispute and weekly rang for money, and they also failed to reply in writing.

[buzby]

DCAs are businesses - they get paid based on the number of letters they send to clients (not for mediation services) so it is not uncommon for the computer to take over, and loss of interest to resolve situations that do not earn them revenue. Treat them with the contempt they deserve, after all - they do the same to you.

[Bazooka Boo]

Yes you can still complain, it all counts, complain to the OFT&TS via http://www.consumerdirect.gov.uk/contact