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    • Just a little something for consideration When a card is compromised, the replacements can be set up to automatically allow or manually re-add, old recurring transactions. The card issuer may ask you to confirm legitimate transactions which they would effectively 'migrate' to the new card Some do - some don't. Some staff on some cards seem to be entirely unaware/uncaring about this. Some card issuers expect you to sort it all out manually.   BUT if the leak is an ongoing lyca leakas it seems - as soon as you or your CC supplier give it to lyca/the leak source - compromised again     A note on security DONT use the same email or phone number for your banking as you do for sims etc. Although a bank eg santander leak would compromise this Infp seems to suggest that single/compromised multi factor authentication customers are priority targets, with more robustly secure cards being hit by 0.00 tests first Consider that the email address is one of the OTP recieving options AND one of the OTP security checks prior to sending the OTP - with the phone number being another So if they've got your card and email (same email for banking and end contact) - and you aren't forcing a phone OTP - you are compromised.  
    • Thanks for posting up the back of the NTK. The good news s that as it does not comply with the Protection of Freedoms Act, it means that you are not liable for the charge as the keeper as I explained in a previous post.  The PC fails for two reasons. The first is that it does not specify the period of parking. All it does is list the arrival and departure times of your car. Obviously that does not include the time taken to drive to the car parking space, manoeuvre the car into the space and later drive from the space to the exit. Nor does their times include things like getting kids disabled people out of and into the car as well as things like returning the trolley whilst still being parked. All of which can add a fair bit of time to the parking period which can then be subtracted from their ANPR times and makes your actual parking time a lot shorter than 118 minutes they seem to think it is. The second reason is that they failed to ask the keeper to pay Schedule 4 Section 9 [2][e]  (e)state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper— (i)to pay the unpaid parking charges You as keeper are now in the clear which is a good reason for you to contact Sainsbury  stating that you are being pursued as the keeper when you are not liable under the Act as well as the oher things I suggested in my previous post. If you don't get it cancelled with Sainsbury this could drag on for months with endless letters unlawfully pushing the price up to scare you into paying.  
    • Brilliant! That's great to hear and honestly pleased I'm wrong, my advice was out of concern. I checked some of your previous posts last night and you've been giving great advice to others at times. Bringing a claim can be serious (counter-claims etc) and it didn't appear you were knowledgeable based on posts so far. Far from an expert myself, just interested and will try to help. I'll sit on the sidelines, best of luck with the claim!
    • Thank you so much for the advice  I will try and up my savings to £500 for the next 6 months. Although I do still have an uphill battle, I feel more able to deal with it.  I hope my experience with the cifas marker helps someone else who finds themselves in that quite horrible situation. It is a huge weight off my shoulders getting it removed.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Accidental damage to third party car


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I am posting for a colleague at work.The situation isthat his car broke down, flat battery.A kind hearted man came to the rescue and gave him a jump start with his leads.Afte getting the car going(the helper was in his company fiesta van revving the engine), the helper asked my colleague to shut the bonnet down for him, which he duly did.Unfortunately when he shut the bonnet down, the arm that holds the bonnet in place slightly creased the bonnet.My friend has now been landed with a bill for repairs, parts, labour etc for nearly £900.00.The company car is alease car leased to "N power Yorkshire ltd meter plus).The lease company is FMG support fleet incident management.My colleague doesn't have £900.00 to pay and was asked to shut the bonnet down by the car driver which he did as a goodwill gesture.Any help in avoiding having to pay this extortionate amount would be helpful.

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I am posting for a colleague at work.The situation isthat his car broke down, flat battery.A kind hearted man came to the rescue and gave him a jump start with his leads.Afte getting the car going(the helper was in his company fiesta van revving the engine), the helper asked my colleague to shut the bonnet down for him, which he duly did.Unfortunately when he shut the bonnet down, the arm that holds the bonnet in place slightly creased the bonnet.My friend has now been landed with a bill for repairs, parts, labour etc for nearly £900.00.The company car is alease car leased to "N power Yorkshire ltd meter plus).The lease company is FMG support fleet incident management.My colleague doesn't have £900.00 to pay and was asked to shut the bonnet down by the car driver which he did as a goodwill gesture.Any help in avoiding having to pay this extortionate amount would be helpful.

 

'Slightly creased the bonnet'? A £900 repair bill sounds like more than a 'slight crease' to me. How exactly did the arm cause the damage? Was it a fault or was it the case that your 'colleague' failed to release it correctly? As far as it being a 'good will gesture' goes, I would suggest it was the other way round. The driver of the van may be in hot water using a vehicle which does not belong to him, for such an activity.

 

I can see this one being very tricky. Basically your 'colleague' and the 'good samariton' are equally responsibe for the damage in my view. How you are going to settle who pays what is going to be anyones guess unless you can prove there was a fault with the bonnet stay.

 

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The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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He closed the bonnet as a goodwill gesture? The other driver did not have to help i think he had the goodwill to stop and help.

 

He damaged it accidently but he did do the damage, No point him trying to get out of that. As it was not a motoring accident your friends

car insurance may say nothing to do with us, Legal protection may help though.

 

Can he get an estimate to have the work done cheaper?

 

In the end though they would need to take your friend to court to pay for the costs. Depends how far each side are

willing to take it. I bet the driver got into trouble as well.

Probably a memo saying drivers are not allowed to help motorists.

 

One driver does something silly and we would get memo's for months afterwards.

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  • 3 weeks later...

Success.The bus driver who I was representing told me when I came in to work that FMG, the leasing company sent another letter asking for his insurance details, so he phoned FMG and asked why they wanted his insurance details when it wasn't even a road traffic accident.The bus driver then asked if the car is insured to do breakdown and recovery.The reply from FMG was " I can see where you're going with this.No it isn't insured for breakdown and recovery.You've obviously looked into this.There will be no further demands for any payment whatsoever.I will contact the lessee and inform them there is no charge"..Nice result.After all, the jump leads were offered in good faith, and the bonnet was closed in good faith.It was just so unfortunate that the bonnet got damaged.

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Maybe the 'good samaritan' van driver will have to pay for it then. We may never know.

 

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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  • 7 months later...

Latest update:- Step in Axa.They sent a letter demanding the repiar cost from my colleague.He phoned Axa and spoke to a woman who basically stated that "Being covered to use the EON car as a breakdown/recovery vehicle is immaterial.She then asked for the colleagues insurance details, to which he declined saying that neither his car or the insureds car was involved in a R.T.A.The stroppy woman at Axa said that they want the money for the repair and want it in 7 days.I then stepped in with a letter to Axa requesting a copy of the insured vehicles policy.The letter was sent on behalf of my colleague with his name and address on it.A reply was given stating that the insurance policy is confidential and a copy was refused.Now if I remember rightly, an insurance policy will have something like "Not to be used in conjunction with any other business than that specified".If this is the case, then the EON man who was driving the car should not have been using his vehicle as a breakdown/recovery vehicle, nor was he insured under business insurance to act as a breakdown patrol officer.This signifies to me that Axa realise that this is not going away.Can my colleague request a copy of the insurance policy under the Freedom of Information Act?.Should all defence material be submitted to the defendant?.Are there any laws or case studies that can be used?.Fleet Management Group(FMG ltd), decided not to pursue the matter any further when asked by my colleague if their cars were insured to be used as breakdown/recovery vehicles.It is only Axa who are trying to pursue it.Any further help would be greatly appreciated

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If I damage someone else's propert accidentaly then they could reasonably make a claim on me for the cost of the repair. My house contents insurance covers me for personal liability (with an excess) and I would pass the claim on to them to deal with.

 

If your friend has PL insurance that may be a solution.

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It would seem to me that FMG have made a claim through their insuers (AXA) and they are now attempting to recover it from the 'TP' (you). In my opinion, the driver of the van is obviously trying to divert responsibility away from him but, under the circumstances, I feel that it should be him they should persue because the vehicle was in his charge at the time. AXA are only doing what any insurance co will do under the circumstances. You will recall me saying that this would be 'tricky' in post #2 and it appears that is now the case. You have an option (as pointed out by Santa) of passing it to your collegue's insurers or waiting to see if they persue the matter though the small claims court.

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

 

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  • 2 months later...

Around 6 weeks ago,I compiled a letter for the colleague at work requesting AXA send a copy of FMG's insurance policy(As I believe there will be a clause saying something along the lines of "Not to be used in conjunction with any other business".).I gave them 10 days from the date of the letter, otherwise the matter would be considered closed.As of today, there has still been no insurance policy copy.The matter is closed then in my opinion.

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