Jump to content


  • Tweets

  • Posts

    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

MIB-Close Credit Management - Claim issued


analyst
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3912 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi All.

Hi, just thought i would update you also on my claim, Today I received a email back from MIB who say they are still pursuing me and passed the debt back to CCM!

They saying that last-time they contacted me was January 2006, which obviously I didn't receive anything.

I am not sure what to do? Been today to a solicitor and advised me not to contact them. and see If they will take it further.

I am also getting ready to file bankruptcy (if it can be done???) as I am not ready to pay anything at all.

 

Thank you all

Link to post
Share on other sites

  • Replies 324
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

The same thing I received today. I am not sure what to do? Been today to a solicitor and advised me not to contact them. and see If they will take it further.

I am also getting ready to file bankruptcy (if it can be done???) as I am not ready to pay anything at all.

Link to post
Share on other sites

Well if they foolishly take any legal action then they will be the ones paying you, this is absolutely ludicrous, for such a large company to be making such basic errors is laughable, it makes my blood boil that they believe they can even begin to get away with it.

 

What has consumer direct said? And have you forwarded this to your local MP's?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Why file for BR? It is only the MIB, get making the right noises in the right places and that will stop them dead in the water.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

hi 2 all on here,,,been watching this for few weeks,,,my case is some how same 2 most of u, i had bump back in 2001,,i was fully inshurd,,there was no damage 2 me or the other car we did not swap any detials,,he was happy to walk away and me 2,,then few months back got the same letters as every1 else,,after studyin wat every1 said on here,,i made letter up,,and send email 2 mib,,after week got riply we do not agree wid u but we will not persue the case,,,case closed,,,,sorri 4 bad speling,,thenks u all for ur advice,,,cant thank you much,,,,,,

Link to post
Share on other sites

Hi, just thought i would update you on my claim, I have today recieved a email back from MIB who say they are still pursuing me and passed the debt back to CCM!!! They claim i have spoken to a agent in 2007 which they have a report! I HAVE NEVER SPOKEN TO AN AGENT!!!

 

It is important to take on board that the Limitation Act 1980 requires acknowledgement to be either in the form of part payment or in written form signed by the debtor.

 

They can huff and puff all they like that the claim isn't statute barred but the law is very clear, no payment or signed written acknowledgment within the relevant limitation period then it's SB'ed!!

The onus is on them to prove that it isn't SB'ed once you aver that it is so presumably they will be able to satisfy you, any court and the OFT who are also very clear on the matter of DCA's pursuing SB'ed debts. A copy of the letter of acknowledgment you signed and posted to them will provide sufficient evidence for this purpose.

 

They seem to mistakenly believe that acknowledgment can be made by telephone or non reply (gramox1), neither method constitutes acknowledgment in the eyes of the law.

 

If the claim was for personal injuries then the SB period is only 3 years too.

As of 03/03/12 please do not under any circumstances wait for my further input or guidance on any current thread or defence of a court claim I might have been involved in on or through Cag.

Jasper1965

Link to post
Share on other sites

Thanks a lot Jasper thats great!! I was a little worried that the date of the debt would be from when they paid out to the "claimant" so the 3 year info is very greatfully recieved :-) I have never signed or acknowledged anything to do with this claim!

Link to post
Share on other sites

 

What has consumer direct said? And have you forwarded this to your local MP's?

 

Hi Bazooka, here is my reply from consumer direct.....

 

Thank you for your enquiry to Consumer Direct dated 22/03/2011. Your reference number for this case is ************** and should be quoted in all further correspondence regarding this case.

We understand that you are being pursued for a debt you incurred in 2004.

Based on the information you have provided the key legal points in response to your enquiry are as follows:

A debt is considered Statute Barred if a creditor has not contacted a debtor for a period of 6 years and no action has been taken on the account.

Although the debt is still legally acknowledged as being owed, the creditor is not able to take any legal action against the debtor in order to recover the debt. It is considered unfair if a creditor or debt collector misleads the debtor into believing the debt is still legally recoverable. It is also considered an unfair practice if the creditor or debt collector press for payment after the debtor has stated they will not be paying the money owed. This could amount to harassment contrary to Section 40(1) of the Administration of Justice Act 1970.

For debt advice, you should contact National Debtline on 0808 808 4000. This is a national telephone helpline for people with debt problems in England, Wales and Scotland. The specialist advice is given over the telephone. The service is free, confidential and independent.

Alternatively, you may want to contact the Consumer Credit Counselling Service as they also offer independent advice on debt. You can contact them on 0800

If you require any further advice or information about this case, please do not hesitate to contact Consumer Direct on 08454 04 05 06 quoting the case reference number.

Thank you for your enquiry.

Link to post
Share on other sites

A debt is considered Statute Barred if a creditor has not contacted a debtor for a period of 6 years and no action has been taken on the account.

 

This is a very poor and misleading statement. What exactly do they mean by "action", Court action or passing to the "Pre Litigation department", sending a letter, phone calls???? Way way too vague!!! And if it's down to the "creditor" as implied then every 5 years and 364 daysthey would just contact the debtor to perpetuate the limitation period.

 

In summary a shocking poorly researched almost templated response. Must try harder.

As of 03/03/12 please do not under any circumstances wait for my further input or guidance on any current thread or defence of a court claim I might have been involved in on or through Cag.

Jasper1965

Link to post
Share on other sites

This is a very poor and misleading statement. What exactly do they mean by "action", Court action or passing to the "Pre Litigation department", sending a letter, phone calls???? Way way too vague!!! And if it's down to the "creditor" as implied then every 5 years and 364 daysthey would just contact the debtor to perpetuate the limitation period.

 

In summary a shocking poorly researched almost templated response. Must try harder.

 

 

Yes, I've been confused by this. Some people say the 6 year Statute Barred period starts from the date of the original incident, some say from the date of the last communication. Also, does anyone know for sure, can one be pursued for a debt at all if it hasn't been to court first - or that you've admitted to? In my case it seems the MIB have just taken it upon themselves to be judge and jury regardless. I was not personally involved in the original incident actually (see previous messages),and it was in 2006 so not SB'd though I dealt with it (by proxy, so to speak) by sending a letter explaining the correct version of events and denying liability. The MIB now say they never received this letter. Conveniently. Also, they now say that, although they admit they discussed the matter with me back then, (which is how I found out the other person had apparently given them 3 different versions - you'd have thought that would have raised some doubts in their tiny minds) they're now not prepared to due to the Data Protection issue. Can I use that fact against them, I wonder - that they violated Data Protection?

It seems a very strange state of affairs when apparently someone can go to the MIB, say they've had an accident (allegedly) with either an uninsured driver, untraceable uninsured driver, or even, in some cases on here, insured driver, get a nice little sum in their back pocket and on top of that leave some poor sucker none the wiser until a nasty letter from a DCA drops onto their doormat. I did actually put that to them at the time and they literally had no answer. We could all do that! (I said that, too). Are these people for real?? I can hardly believe it's actually legal!

Link to post
Share on other sites

 

In summary a shocking poorly researched almost templated response. Must try harder.

 

Thanks Jasper, i shall quote something similar when i reply to them! If im honest i too thought this reply was very poor but i guess i was just glad they had acknowledged my complaint!

Link to post
Share on other sites

FH, the MIB MUST be reported, you cannot complain enough about what now appears to be a very prolific problem they have caused themselves, there is ZERO logic to any of their demands, speak with Consumer Direct first, who will automatically pass your complaint onto the OFT & TS.

 

Then open up a formal complaint with MIB themselves and have them account for their actions.

 

Drop a line to your local MP also, and to BBC Watchdog, believe you me, if there are as many people out there who have been approached for extremely suspect alleged debts, then there will be double the amount who have not heard of CAG.

 

http://www.consumerdirect.gov.uk/contact

 

http://www.writetothem.com/

 

http://www.bbc.co.uk/watchdog/gotastory/

 

http://www.mib.org.uk/Customer+Charter+and+Feedback/en/Making+a+complaint/Default.htm

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Thank you BB. I agree, the MIB must be reported. And I will certainly complain - we should all complain, people. As I said above, the whole process by which they operate appears to be flawed. They seem to be a law unto themselves. No better than muggers. Thought you'd like an update, though, I received a letter this morning from MIB to the effect that '...having reconsidered the matter, on this occasion...' they'll no longer be pursuing the matter and their file of papers has now been closed. They have also informed Close Credit Management of their decision. Big deal. Clearly it'd be unreasonable of me to expect an apology and an admission they made a balls up and perhaps even a compensatory payment to me for all the stress they've caused. And I don't suppose they'll put as much energy in pursuing for fraud the claimant to whom the incompetent idiots paid out money in the first place.

BB, one thing I should say though, is that were it not for the MIB (and Google) I wouldn't have found the CAG either - I'm now a confirmed fan.

Thank you to all those who've given great advice and support.

Link to post
Share on other sites

Don't allow that letter to appease you! Continue with a complaint to them, the OFT, Trading Standards, your local MP & BBC Watchdog, simply because you questioned their authority they backed down, how many others who are not aware of CAG least of all their rights, will simply stump up money they do not owe nor ever have done because of MIB's balls up?

 

You really MUST pursue this complaint and exhaust it fully, if for nothing else than helping out others who may be in your situation.:pray2:

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

I have posted about this on my own thread but htought it might be worth noting it on here for the help of others.

 

I have just received the standard two letter envelope from CCM one being an assignment notice for an accident in 2003 and the other the standad letter from CCM saying that i should contact them rference paying off a 1300 settlement they made regarding the accident. Thankfully there was no Pi claimed hence the relatively small amount compared to others on here.

 

I remember getting probably 2 letters from MIB a long time ago but for the life of me i cant remember what was in them as I was under a lot of stress at the time brought on by debt.

 

Originally i was going to do nothing about this until they tried to contact me again but i think after reading this thread I may write to MIB informing them that i will be contacting the relevant authorities and also contact CCM with the SB letter as well

Link to post
Share on other sites

Yes, you really MUST make all the relevant necessary complaints, and please do tip your hat to BBC Watchdog, if for nothing else they will at the very least expose them.

 

If you need further help, just ask. But either way they are clearly deluded about their claims!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Try this VJ.

 

Sir.

 

I find your latest response to my averrments highly unsatisfactory.

 

The facts are thus:

 

At no time did I authorise you to step into my shoes in any legal claim brought against me for damages alleged to have been incurred by myself on the xx/09/2004.

At no time did I admit liability for any incident for which you claim to have been pursued for damages on my behalf.

At no time was I offered the opportunity to admit or deny by means of the admission of a defence in legal proceedings any allegations made against me in respect of the sep 2004 incident.

Even had I ever admitted liability and authorised yourselves to settle any liability arising from the event on my behalf, any claim from yourselves towards me is time barred by the Statute of Limitations 1980, there having been an elapsed period of more than that prescribed by the Act in the interim, notwithstanding that you have failed to disclose what type of damages are being claimed.

Any subrogation or assignment of rights from me to yourselves would never have been executed had I discovered that you would then pursue me for perceived damages and costs incurred in any failed attempt by yourselves to defend any claim. Upon discovery of such a likelihood, I would have chosen instead for my own legal representation to stoutly defend my interests directly. It goes without saying that had you ever bothered contacting me before now then any legal documentation you would have sent me would have been passed on my family solicitors for scrutiny prior to actioning.

In the absence of any signed authority from myself it must be taken that you chose to settle the matter with the claimant on a voluntary basis, unfortunately since you failed to contact me to establish the true facts surrounding the incident it is obvious to me that you have paid out a large sum of money against what must have at best been a tenuous claim, at worst a fraudulent claim.

How your companys incompetence can now be construed to be my personal liability is beyond comprehension and also since you have waited more than two, three and even six years beyond examination before a Court whatever the alleged liabilty was for.

 

This is my final response in this matter until the following documents are provided for my evaluation:

1) A true copy of the deed of assignment of my rights to the MIB such copy to bear my signature.

2) The County Court reference number of the claim against which you paid out was made.

3) Proof (as defined within the Limitation Act 1980) that this matter is not statute barred as I aver and you continue to deny. For your convenience I point out that such proof of acknowledgment must constitute either :

(i) proof of part payment or,

(ii) acknowledgment in writing such acknowledgment to be signed by myself.

4) A written breakdown of the amount claimed against me by yourselves to include separation of costs, amount paid in respect of personal injury, amount paid in respect of any other alleged damages.

(In the event you are unable to comply in part with this request)

5) A written statement setting out why any of these documents cannot be provided, such statement to be signed by a statement of truth and to unequivocally admit or deny (1) Whether the document exists, (2) Whether the document does not exist but did historically.

 

Since you continue to refute my claim that any right to action you perceive you hold against me is barred by the Limitation Act 1980, I must assume that you have to hand all the neccesary documentation as listed and have referred to this prior to rebuking my averrment. It is therefore reasonable to state that in the event all the requested documentation has not been made available to me within 14 days of the date of this message that you obviously do not hold such documentation, and are thus simply trying to further harass me into paying this alleged debt. At this stage I shall consider the matter closed barring the extensive complaints routes open to me and any further demands for payments from yourselves will either be passed to my solicitors and you shall be billed for any costs thus incurred or simply disregarded.

 

Since you are already deeply in breach of the OFT guidance on these matters, I shall be filing a complaint with that body.

 

Might I suggest that you put a little more effort into establishing the true facts before making payments to third parties and a lot more effort into checking the legalities before you start harrassing innocent people for the monies you do eventually pay out on these speculative claims?

As of 03/03/12 please do not under any circumstances wait for my further input or guidance on any current thread or defence of a court claim I might have been involved in on or through Cag.

Jasper1965

Link to post
Share on other sites

WOW thanks Jasper that is fantastic!!!! Would i be ok sending this by email or should it really be sent in writing?

 

Hello everyone, I'm a new member to the hit list of the Motor Insurance Bureau, and I'm now seeking some much appreciated help.

 

I was involved in an accident back in 2003, it involved me and a public service bus, I was driving my parents car that was insured by them and i had my own policy on my own car (but to find out did not cover me to use my parents car). Me and the bus bumped in a narrow lane, the bus driver and i was happy to say it was a knock for knock, the bus had no marks, i had a broken indicator. we gave over insurance details any how, but never pursued a claim. Happy Days... until over 6 months later i was informed there was someone that had been traveling on the bus was going for a whip lash claim (no win no fee i guess) well the police came around to inform me that something was not matching up with my insurance! i called my insurance for them to say when i changed my car on the 17Th of January my new policy no longer gave me cover to use another vehicle like it did on my previous car and I'm on my own with this one. I had made the amendments with Tesco online and did not read the small print and then had the accident on the 29Th January. Police said there was nothing that pointed to me causing the accident nor the did the bus company want to make a claim, it was just one person out of 27 other people traveling on the bus that did!

Any way there was a few letters sent to me, i replied with my version of the accident and that was the last of it until now... they would like me to pay £15,574.24!

 

I'm going to see about some legal advice on Wednesday and will keep you all informed, if there's anything that you can suggest in the mean time it will be much appreciated.

Ross

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...