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On 1st September 2010 I purchased a Land Rover from a local dealership (not a Land Rover dealership) for £11,200 cash purchase; I had, ten days previously, put a deposit on the car allowing plenty of time for a full service and clean. I had used the dealership previously - and happily - but didn't know that it had changed hands (and not continued its membership of SMMT).

After five days, during heavy rain, water began flowing freely down the front passenger and driver seat-belt housings. I also noticed oil on the road where the car had been parked. The car went in to the dealership's garage for repair on an oil leak and water ingress but the repairs were unsuccessful; it went in for repair three more times for the same faults, again without success. During a very heavy spell of rain, water began dripping into the rear of the car from the sunroof. After a heated exchange the md of the dealership said the leaks had been repaired and there was nothing further he would do.

I rejected the car by phone on 14th October and on 1st November in a recorded delivery letter, giving ten days for a response and citing SOGA. I received a reply, eventually, in which the original two faults were acknowledged but not the third (and most expensive). The dealership said the only remedy it is willing to consider (after I suggested several alternatives) is diagnosis of the faults by a LR garage and then repair by its own workshop. My confidence in the dealership's ability to fix the faults after four attempts is nil and an admitted inability to diagnose the faults suggests incompetence. What are my responsibilities with regard to allowing the dealership another go at repair when I've already rejected the car? The stress is making me ill as I run a small business and need a car urgently; I haven't used the car since rejecting it.

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Hello and Welcome, Peitho.


I'll move this thread to the appropriate Forum.






Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 7 months later...


Welcome to The Consumer Action Group.



I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.


Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.



Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.


It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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