Orange contact address?

[alina_2010]

I was advised to make a request under data Protection Acts 1984&1998 as the “right of subject access” as Orange refused previously to send me any documents.

If anybody knows the address of the Orange where I can send this request?

Thanks a lot.

[MARTIN3030]

Hold fire I will see if I can locate for you.

[MARTIN3030]

Ok this is the current entry on the ICO website;

 

 

Registration Number: Z7425271

Date Registered: 29 November 2002 Registration Expires: 28 November 2010

 

Data Controller: ORANGE CELLULAR SERVICES

 

Address:

ST. JAMES COURT

GREAT PARK ROAD

ALMONDSBURY PARK

BRADLEY STOKE

BRISTOL

BS32 4QJ

[alina_2010]

Ok this is the current entry on the ICO website;

 

 

Registration Number: Z7425271

Date Registered: 29 November 2002 Registration Expires: 28 November 2010

 

Data Controller: ORANGE CELLULAR SERVICES

 

Address:

ST. JAMES COURT

GREAT PARK ROAD

ALMONDSBURY PARK

BRADLEY STOKE

BRISTOL

BS32 4QJ

 

Thanks a lot!

[pin1onu]

I can confirm that is the registered address of Orange is

 

ORANGE PERSONAL COMMUNICATIONS SERVICES LIMITED

ST JAMES COURT

GREAT PARK ROAD ALMONDSBURY PARK

BRADLEY STOKE BRISTOL

BS32 4QJ

Any legal document can be served there including a SAR. The same address is listed for Orange Cellular Services.

[MARTIN3030]

No problem Alina.

Kac dela ?

[alina_2010]

No problem Alina.

Kac dela ?

Horosho

I helping my friend and have just handed this address to him. I hope they will respond.

[MARTIN3030]

Da

[MARTIN3030]

Alina can you tell how Orange refused ?

Was this done by phone or by letter ?

Also can you give me some idea as to what information you need from them ?

Have you looked at the letter that needs to be sent to them ?

Also you do know that there is a £10 fee to pay also for this yes ?

If you need any help with this-let me know.

[alina_2010]

Alina can you tell how Orange refused ?

Was this done by phone or by letter ?

Also can you give me some idea as to what information you need from them ?

Have you looked at the letter that needs to be sent to them ?

Also you do know that there is a £10 fee to pay also for this yes ?

If you need any help with this-let me know.

 

Arrow Global said in their letter that Orange refused to provide document under act 1974. So we decided to send “subject to access” and ask them to send us a Service agreement.

Yes. I know we need to send £10.

[Human Writes]

Arrow Global said in their letter that Orange refused to provide document under act 1974. So we decided to send “subject to access” and ask them to send us a Service agreement.

Yes. I know we need to send £10.

 

 

I presume this is because you made a request for information under the Consumer Credit Act 1974 and sent a cheque for £1. This Act doesn't apply to mobile phone companies so they would refuse to provide data on these grounds.

[MARTIN3030]

Yes agreed.

Also the OFT Debt collection guidelines apply only to CCA related account defaults or disputes.

 

Arrow Global are CSA members though-so Alina could use the CSA codes of practice which would cover an expectation to have any queries dealt with under those codes.

If Arrow Global are trying to enforce collection then they are responsible for supplying information whether they are acting as agent or assignee.

If they cannot supply the info,then they should either get it from Orange or else pass the account back.

Orange are still obliged to fulfil a SAR request if made,regardless as to whether they still own the account or not.

[MARTIN3030]

CSA;

 

 

Members should:

• Conduct business lawfully
  
• Conduct dealings with debtors in a fair and reasonable manner
  
• Maintain a high standard of business practice
  
• Compete in a fair and reasonable manner
  
• Ensure all staff are provided with adequate training
  
• Not discriminate
  
• Protect the reputation of clients
  
• Remit monies collected regularly to clients
  
• Not knowingly misrepresent qualifications, experience and abilities
  
• Handle debt cases in a fair and reasonable manner
  

[jenpink]

A customer care woman at Orange gave me the following address for data protection issues - it wasn't any use for the problem I have with them (just another diversionary tactic to prevent them giving me an address for the complaints dept.!) but hopefully may be of use to others:

 

Orange PCS Ltd

Astral House

Senhouse Road

Lingfiield Way

Darlington DL1 4YG

[Human Writes]

Try this - http://www.orange.co.uk/communicate/13409.htm. They send you a SAR form which you'll need to complete