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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Banned from wholesalers


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Dear friends I need your advice and help

 

I am a small retailer who shops at a large wholesalers, I have been a customer for over 6 years at this Cash&Carry.

 

I uncounted a problem with a deputy manager, 2 years ago, and made a written complaint that was never resolved in a formal matter, the incident was that, the deputy manager attended my premisses and made demands for a payment on an invoice that did not belong to me. I requested him to leave the premises as he was becoming very angry. As he left the premises he said" i will not allow you into the cash and carry and I will ban you from shopping. ( :confused: but its not my invoice)

 

He left my premises and the next moring i made a formal complaint to the head office and to the branch, but no action was placed, but I was advices that it was a general mistake, and did not receive any apologies at all.

 

Since that day on, for some strange reason the deputy manager would always make in-direct comments and would try to make me feel, unwelcome, he has even told other customers that, I am not a heavy spender and don't hold a priority :(

 

I raised all my concerns with the branch manger who would always brush it under the carpet and was never interested.

 

 

 

beginning of July 2010 - I did my shopping as usual and paid for my goods, as I was paying for my goods, I could hear the deputy manager stood a few yards a way looking at me and laughing.. he had direct eye to eye contact with myself, As I pulled my trolley to to leave the depot, I said would you like to share the joke, his words were in return "What the F*** are you gone do" I said ok, I dragged my trolley and loaded it into my car, and then returned back, and he was sat in side managers office,

 

I was upset and very annoyed with his bullying" so I charged into the managers office, and confronted him, and he started to raise his voice, and said come out side, so I agreed, and from there I was out side and abusive words were used from both sides.

 

I was stood in car park and he was stood inside the depot sticking the 2fingers and swearing at me, I left he depot and rang the head office in London.

 

to cut the long storie short, I have been blamed for everything and have been banned from the depot. the branch manager has said " That I am a political, and he dose not feel constable with me shopping at his branch :confused:

 

Deputy manager has been transfer d to a different branch so what is the issue??? why could this not have been resolved in a civilized way, I did not commit any criminal offence or a criminal act, I only said the truth and made a stand to bullying.

 

I am not the first person who has suffered such treatment from them, the only difference is that i made a stand, and said the truth and in the end I received a ban.

 

(Please would someone shed some light onto this matter, I have support from other customers and staff who have supported me, but fear losing they own jobs if they show support for me)

 

 

(Also I have requested the head office to give my reason of ban in writing)

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First off, name them and shame them.

 

Secondly use another cash and carry.

 

Thirdly, what can you do about it, they are within their rights to ban anyone for any reason or no reason at all the same as you are with your shop.

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Sadly, it's private property and you have no right of access...

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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Its Best Ways Cash & Carry who have depot's across the whole country, I am sure there most be a way around this.

 

The way the Cash & Carry is run, as if its in a 3rd world country there are no rules or dose anyone careless what happens, even after making contact with the head office they were not interested.

 

The staff that dose run the depot are do not speak English, and have not been into the county that long, so do not ask for they rights or do they stand up to bullying.

 

I have requested a written, reason of my ban, and would be very surprised what they come up with:rolleyes:

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I used once used Best Ways one local to me as they were inviting Makro card holders in and offered a card if you had a Makro card etc, we only went once , and to be honest and the attitude of the staff in there , the pricing etc, I never went back,

 

we only use Makro these days, Nurdin & Peacocks used to be good but even they have fallen off a lot the last few years, the only other place we use is See Woo's as the wife does like the chinese stuff in there,

 

but saying that wife will check for food in Asda' icelands and sainsburys for the Bogofs, and within a group of friends take turn in getting the shoping bargains for others , few months back example finish dishwasher tablets were on a real knock down so Fivenecks totted off to Asda's one night and collected 48+ large boxes of them and we split them 12 boxes each etc of 84 tablets because they worked out @ 10p each ( works out we all have enough for a years or so etc, another example ( withing the Halogen cooker owners between us ) we found sainsbury's were doing a real good BoGof on Sizzlers burgers, as there were 3/8 of a lb in weight each ( man size burgers ) so 2 in a pack for £2 and get a pack free worked out 69p each with the rolls we were getting, only downside is I cant have them as they have bleeding onions in them, so I miss out, but the fat content is very low in them unlike some of the more popular B'eye type, poor old Mrs Kip was off getting 20 packs @ a time for everyone and packs of the 5" rolls to go with them which can be frozen,

 

way we work it out Mrs Kip every sunday ( well I think thats the day ) checks the forthcoming bargains etc online and lets everyone know , then the person drawing the short straw does the collecting, and gets regular emails from other places , and similar with the Makro mail, what I would add we have always found meat etc is always high quality from Makro, yes you have to check what your buying , but they dont add permitted water etc as in what many supermakets tend to do.

 

Its a pity more people dont work out a similar idea between friends and family the savings ( if you have the freezer space for food ) are in the hundreds of ££ a year, although it may not work out for the OP as he may be re-selling etc the general idea may help others setting up the way we do it , or @ least food for thought ( scuse the pun )

..

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One wonders why you ever went back to the place; sounds like looking for trouble for want of anything better to do.

 

I would seriously consider the possibility of getting a life.

 

;)

 

 

 

I am very bemused with your comment my friend, I have shopped at that wholesalers for over 6 years, and due to some moron manager I really did not see why I should back down and leave, but instead I raised my concerns with the Head Office.

 

I would seriously consider the possibility of getting a life. Could you please explain what you mean by your comment?

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perplexity everyone is not like yourself, I do not tolerate being bullied or allowing anyone to be bullied, the issue of a ban maybe hilarious to you, and I'd be very grateful if you could leave this post for, other people who could give, out they positive views thank you

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Can we please try to keep responses helpfull and not insulting.

 

Any more posts in this vein will be removed and may lead to account moderation.

 

saintly

 

Thank you saintly_1

 

 

Update: Head Office, are calling a meeting with the management, to resolve the matter as a lot of the other retailers have supported me who I thank very much, the issue is not, that I could go and shop in another wholesalers, its about principles. I am not going to go back, but I do want them to know that they can not mistreat staff or customers and get away with this, we are living in United Kingdom and there is still law and order.

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To have suddenly had the attitude that he had, he must have had some sort of bollocking from higher up.

 

I always found cash and carries a rip off anyway except for Panda pop, most stuff is cheaper at Asda and Tesco.

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Got the good news!!!

 

Head Office has requested me to return back to the wholesalers and to put matters behind, and move on. In all words they have admitted, that it should have not happened. So I said thank you, but no thank you 8-) because I am happy shopping with other wholesalers now:p

 

Big thank you to you lot who gave the positive advice thanks guys :)

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