Ppi Problems Premium Reclim

[annabelle22]

in march 2009 I asked Premium Reclaim to proceed with several PPI claims against the Black Horse.

I did not recieve updates or info until I chased them several moths later.

They informed me that the claims were in progress.

In dec I recieved an offer after again chasing them for 1 of the clams,

When I asked about the others I was told there where none, then they had lost them, then they found them, but they had lost my authorities that i had signed.

I am very unhappy with the service, with there attitude, with there lack of profesionalism, with there aggressive tone now that i have to day found they do not have or have not tried to get responses to all the claims.

Please see attached e mail.

 

I SENT

I have waited over 12 months for you to deal with my applications

Your comapnay lost the loan information at one point and my signed authority.

I am deeply dissatisfied with your service.

I with draw my authority from you to proceed any further

You seem disintrested in proceeding and lack any enthusiasim to complete the work required.

I am very unhappy with the service I have recieved and request that you return all documents immediatley.

Regards

 

I GOT

Firstly I must point out that the majority of your instructions were given to us on the 24th February 2010, I enclose an example agreement. As less than three months has passed since this date I do not agree that undue delays have been caused, particularly since we are required to wait 14 days for the cooling off period - during which you are entitled to cancel the contract without penalty.

Secondly we obtained a very good offer for you almost 6 months ago, which you have consistenetly declined to accept. Even today you are still refusing to accept that offer on the basis of wishing to know what other offers you may receive. I fail to see the logic of this course of action as it should not alter your decision either way with regard to this loan.

As matters stand there are fees due for canceling your contract with us, set at a minimum of £895+vat per case. Please bear this in mind as we will pursue lost costs against you should you cancel the contract. Should you still wish to cancel please advise us of this, alternatively we can complete the work on your current instructions on a no-win, no-fee basis. PLEASE CAN YOU ADVISE ME CAN I COMPLAIN TO OMBUNDSMAN? THANKYOU

[cerberusalert]

Moved to the PPI Forum.

[dx100uk]

HAHAHAHA

 

what a bunch of fleecers!!!!

 

£1k per case

 

write to them stating you wish nothing more to do with them and remove any authority you gave to act upon your behalf.

 

tell them you are now doing it yourself with the help of CAG & should they wish to persue their extortionate and unlawful fees CAG and its member will also help squash their attempts to fleece you further.

 

+£1k per A/C ......what fleecers!!

 

dx

[TUTTSI]

Hi Annabelle

 

Before you do anything can you post up the T&C's which you agreed to.

 

Thanks

 

Tuttsi

[annabelle22]

Hi Thanks for reply.

The terms and conditions where 25% payable for a succesful claim.

THe only policy they pursued was the last one of 7 and offer was for approx £700 which they wher going to take off the arrears i had at black horse. It was a no win no fee basis, as stated on their web site also.

I also sent and have never had a response to 2 mortgage ppi also.

One was with GE money and I was assured in feb they would chase it up as they had had a lot of success claiming from GE.

They are slow to respond to emails or phone mesages and i think i have been more than patient with them.

Yester day they claimed that if i accepted £700 offer which they basicaly said i should and why on earth was i not accepting it they would charge me £500? thats not 25% is it?

I will if you ned post the terms tommorrow as i do not have them with me at present.

Thank you

[annabelle22]

p.s I did send an email tellimg them i wanted to remove the authority and how diappointed i was at their service and attitude yesterday after spaeking to them by phone. Thats when i recieved the above email.

Should I reply to it and how please.

[dx100uk]

whatever you do do it by writing not email.

 

dx

[TUTTSI]

There must be more to the the terms and conditions than just the one line that you posted up. But based just on just that and providing there is nothing else in the T&C's they have no right to charge you anything for cancelling especially when they have lost your authorities, have not started on the claims process and therefore not actually started on your claim.

 

I really do not blame you for wanting to take this away from them as that is madness that they can just loose paperwork and not provide a customer service.

 

My suggestion is to write a recorded or special delivery letter advising them that you do not want them to deal with your claims due to their inefficency and that you are not going to pay them anything on cancellation for any of your claims.

 

Tell them that if they persist in their stance of trying to charge you for cancellation of their service, you will report this matter to the Ministry Of Justice and I would allow 7 days for a response.

 

Tuttsi

[annabelle22]

Hi Tuttsi,

Thank you, wil do.

I am going to get any relevant terms and conditions posted asap. As far as i am aware there are no grounds for these charges.

regards

Annabelle22:)

[TUTTSI]

No problem Annabelle, just let me know how you get on and if they still persist with their stance of charging you I will give you the relevant details for complaining to the MOJ.

 

 

Tuttsi

[alanalana]

The FOS advise against Claim Recovery Companies. Whatever you may think about the FOS (most grumbles are I believe about the time taken to resolve complaints and the fact the FOS will not entertain claims for contractual interest.)

 

The FOS is an easy way to claim your mis-sold PPI money back. Gather the information fill in the form with as much detail as you can and leave it up to them. I believe there has most probably been more PPI claim money returned to consumers by the FOS than going through the Courts.

 

There are good points to both but for the Litigant in person I believe the FOS is a fire and forget solution. The FOS on a recent radio programme stated they were aware that there were probably 2,000,000 people still out there with PPI policies that were mis-sold.

 

Time to get some more money back then

 

aa

[annabelle22]

hi

terms are 25% plus vat for succesful claim

if claim reduced or cleared pay 25% of reduction.

no where does it say if i refuse offer or cancel do i pay their ridiculous figures above.

Surely i have the right to refuse an offer in law.

I do not believe they have acted in my best interests or actually done what they have promised too.

 

I can not afford legal help what can i do?

are they just trying to put pressure on me?

are they doing anything illegal?

Please advise i am very worried:???:

Edited May 25, 2010 by annabelle22
addittion

[annabelle22]

A satisfactory agreement ahas been made between my self and Premium reclaim.

Thank you for all your help

[TUTTSI]

I am very pleased that you have reached an amicable settlement.