Very.... Have litteraly robbed me! What can i do?

[dbairduk]

Hi,

Just a quick background into my history with very/littlewoods.

I have used them for a few years with no real problems.

I orderd a laptop in summer 2008 on BNPL. Pament was due summer 2009... they hadnt started adding the full interest to the item then and it just got stuck on take 3... 3 months to pay with no interest.

 

A friend needed a new washing machine and i looked on very as he lets me use my quidco if i can find him a good deal. So I orderd the washing machine advertised at £399 + £25 delivery. He paid the money into my general account which cleared my laptop and stopped me getting interest for the next year.

When i looked at the order i noticed it was on my statement for £499. So i phoned them and they made me aware they changed their policy and the item would incure interest if the full payment was not made by september 2010. They told me the extra £100 was this interest and would disapear when i settled.

 

Now it's within a few months of needing to be paid I phoned up to check that I would only need to pay the £399. But Very are insisting the cash price is £499 and they have no record of it ever being sold at £399. They do have records of my query on the price, and what was discussed but their systems are insisting it's £499, so thats what i'm required to pay.

 

The only other evidence I have to hand is that the order was tracked through quidco for £399. I have sent quidco an email explaining and requesting any information on the transaction they hold.

 

To make matters worse... the description of the washing machine said I would get a 1600 speed model (the higher up one) as there was no stock. So this is why i orderd it with them. They sent the 1400 speed and totaly denied that it ever said that(same way they deny the washing machine was ever £399).

 

Now it would be handy as seen as they have totaly screwed me if i could freeze the account and pay it back on my terms as I could do with the money for a holiday I have coming up.

 

I presume they have breached a few things here, and have misshadled my account, and lied to me.

 

But what can i do about it? If they have breached their credit agreement in any way can i get them to close the account and have it investigated without being able to add any interest to it?

 

Or could I claim the information is totaly wrong for the washing machine and get it removed from my account without having to pay?? hehe last one would be nice!

 

Cheers

 

 

Dave

[dbairduk]

does a SAR contain a CCA?

[lee32uk]

If you go into your account history you can see all your previous purchases, along with the price. I have just had a look on my very account and i can go right back to June 2009 which is when i first bought from them.