Jump to content


  • Tweets

  • Posts

    • Good Evening, I received this pack yesterday its an application notice to change claimants. Will they be chasing me for this as they were successful with the first claim? many thanks Webb 1.Application Notice N244rd.pdf 2.Asset Transfer Deed r.pdf 3.Notice of Assignment Part A Letter 1 & 2rd.pdf 5.Claim Form rd.pdf 6.Draft Order rd.pdf
    • Hi, If they haven't followed the court's directions there will be little tolerance of the court. Anyway please can you upload a copy of the court paperwork
    • Yes, you should have applied for an immediate strike out as soon as the deadline expired. Without the agreement, they are stuffed Forget Barclaycard, Asset link is now the creditor, and it is down to them to provide the agreement.  That needs to go into the witness statement. They have not provided the agreement contrary to directions of the court and request the court strike out the claim as to the original court directions.
    • I did not receive a notice via post but in my claim status it shows my claim was transferred to a court I requested in my DQ, as it is closer to me.    Defense I filed:  1.       The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2.       The defendant paid the lead tenant a fixed sum monthly bill without fail for the extent of the rental period of the accommodation their contract was associated with who was responsible to make payments to the claimant, ending in June 2023. 3.       After moving out, a month later, the claimant wrote to state that an outstanding sum existed. Further stating, as one of the 10 tenants at the time, I now owed them the full sum instead of my 1/10 proportion of said debt, as 10 students were at the dwelling. They also intimated that they were legally allowed to charge me the full sum if the other renters were not to pay their share under some equal and joint severity rule. 4.       Despite sending numerous requests prior to the court claim being raised for copies of said bills for said utilities covered by the agreement, the claimant failed to send any clear bills. This included a CPR 31.14 on xx/xx/xxxx sent via post. 5.       The defendants stress that they acted in good faith to settle the outstanding balance, as evidenced by the confirmation received from the claimant.  Any subsequent demands for additional payments are unwarranted and contradict the claimant's previous acknowledgment of settlement. 6.       Pursuant to OFGEM code of back billing rules the alleged charges relate to charges which have not been billed correctly by Co-operative Energy and are therefore prevented from charging. With the court’s permission the Claimant is put to strict proof to: - a) show and disclose how the Defendant has entered into an agreement. b) show and disclose how the Claimant has reached the amount claimed. c) show how the Claimant has the legal right, either under statute or equity to issue a claim. 7.As per Civil Procedure Rule 16.5 (4) it is expected that the Claimant prove the allegation                  that the money is owed. 8.It is therefore denied that the defendant is indebted to the claimant as alleged or at all.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Carphone Warehouse - new contract instead of upgrade!


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5105 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi, hope someone can help. I've done a short and long version!

 

Short story - my sister chose Carphone Warehouse to upgrade her phone but they instead created a new account and now she is stuck with 2 contracts - one with her old number which she wants to keep and this new one which she isn't allowed to cancel!

 

Long story: My sister wanted to upgrade her phone to a blackberyy and had previously used Phones4U but swayed by Carphone Warehouse's offer of a free Wii with her upgrade, she went with them. As the account was originally in my mum's name, she phoned CW and asked the account to be switched to her name whilst processing the upgrade. During the conversation with the advisor (which constantly switched between my sister and mum) the advisor asked for my sisters bank details which she gave as this was because (she assumed) the account holder was being changed. Throughout the conversation it was reinforced this was for the upgrade.

 

My sister received her blackberry and ignored the letters that came with it saying 'welcome to vodafone' - again she assumed these were just because she had changed account holder. She swapped her old sim into the new blackberry and didn't notice any difference as she was able to make calls and texts. It was only when she noticed that she couldn't get onto the internet or get access to blackberry messenger that she realised something was wrong. She went to Carphone warehouse and they said it's probably just a data issue and she would need to contact vodafone. Vodafone however said this was a CW fault and it came out during that conversation that they had set up a new account in her name which is why the internet etc wasn't working. She said she had only asked for an upgrade and Vodafone said what CW had done was a misuse of her information and illegal. They however said they could not help.

 

CW initally said it was probably a genuine mistake and said they would find an advisor and phone her back. No phonecall so my sister phoned them back. This other person said that because the 14 days in which to cancel had expired she couldn't do anything about it and is now being forced to pay for 2 contracts. She doesn't want the new contract as she wanted to keep her old number and just upgrade but now she isn't being allowed to cancel the old one. They said they would listen to the intitial recording of the conversation (if there is one) and call her back within 10 days but they haven't.

 

Is she able to a) request the recording? b) cancel her new contract and c) go back to the initial upgrade?

Link to post
Share on other sites

No to all three, I'm atraid. The SIM is what the contract is all about, not the phone. By not using the SIM, she's 'broken' the deal, and may well find herself liable for both.

 

You need to go to CW and ask why the old contract was not cancelled, and her number ported over? If you can shift some of the blame onto them you might get some satisfaction, but it will depend on what was said at the time.

 

Your sister cannot take on a contract that wasn;t hers originally, this is why it wasn't an upgrade but a new contract. She should have arranged the number port to the new SIM, and all would have been well - but from what you explain both contracts will be current (if not defaulted) and the credit file of BOTH parties now showing bad paymnt markers or defaults.

 

The only person who can upgrade is your mum.

Link to post
Share on other sites

Hi cyllid,

 

I'd certainly like to take a closer look at things for you and your sister here.

 

To allow me to do this could you ask your sister/mum to get in touch with the Web Relations Team with the details in question by following the steps in our pinned thread here?

 

Once they've done this could you then update the thread with the email reference number they'll get when they receive our automated reply?

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

Link to post
Share on other sites

Thank you Lee, I will certainly do so.

 

Hi cyllid,

 

I'll look forward to hearing from them soon as we can get this looked into.

 

Thanks,

 

I Can Vouch For Lee At Vodaphone

 

He Does Top Notch Customer Service On All Complaints Ref Vodaphone On The Forum

 

Thanks for the great feedback postggi - it's great to see and appreciated.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

Link to post
Share on other sites

Hi Lee,

 

The reference number is #2471620 - I am assuming this is the right number as I couldn't find anything else? She put in her current mobile number (the one she is still using and wanted upgraded) as opposed to the new one the have set up. Let me know if you need the new account mobile number.

Link to post
Share on other sites

Lee, nevermind but thank you anyway! My sister phoned Carphone Warehouse yesterday and they returned her call today admitting nobody had even attempted to look up the voice recording and upon listening to it they realised their mistake and have agreed to rectify the whole situation.

Thanks for your help :)

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...