Laura v Halifax - **Debt Written Off**

[Laura Cooke]

According to internet BLS is Lloyds TSB difficult to know whose responsible as night before a call said it was the LLoyds group and the numbers are same for Halifax/BOS and BLS

 

Anyway just before 10pm had one of the silent calls with the office back ground noise daughter had to leave me in shower on my own to answer phone these low life are interfering with my quality of life it`s a disgrace and should be a criminal offence to harrass a 3rd party to the debt owed it`s nothing to do with me yet I`m the one suffering all these constant annoying pre-recorded calls my children are here to look after mine and my hubbies needs not to keep answering harrasment phone calls:mad:

[MandM]

Will do m you have a good weekend off to Grandaughters 7th Birthday party should be a laugh then Twycross Zoo tomorrow it`s a break for me looking forward to it:)

 

LC. What HAVE you done!!! Talk about 'famous last words'. Now i'm convinced that you're some sort of witch .

 

Seriously, so sorry for you. Must be pretty painful. I wish you a very speedy recovery.

 

M

[Laura Cooke]

M no one would believe the calamity had a rainbow coloured cast on yesterday been back today had no sleep as the cast seemed tight I now have changed from fibre glass to plaster of paris and now it`s pink

 

Daughter had a half day today, to see to us daughter in law as been to hospital with me this morning

 

A witch I`m a devil lol 6 weeks + of this and I`ll be a crazy nutter lol

 

Loads of friends been calling to run errands and help great to have good support with the added bonus of friends raising my spirits on here

Edited May 13, 2010 by Laura Cooke

[Desperate Daniella]

Hope you are feeling a little better this morning.

 

DDxx

[Laura Cooke]

DD

 

Hi felt a bit better my sister been then my niece today which as took my mind of things today

 

Just started emailing this and BLS collections have rung any idea if it is Halifax or LLoyds TSb numbers same 08456029441 can`t wait till FOS take action on them

[cerberusalert]

This number is from the Bank of Scotland plc or the same group of companies within the Bank of Scotland, Halifax, Birmingham Midshire etc et

[Laura Cooke]

Thanks Cerberusalert it said press 2 if you are not this person then the message was "Please bring the person to the phone then" what a arrogant bunch all I can say is hurry up FOS and sort this bunch out

[Laura Cooke]

2 hour later at it again yet another call one of the silent ones with office background noise in background

[Laura Cooke]

Are you sure it`s Halifax BLS everywhere on the site says it`s LLoyds Tsb just had a call from a Scottish guy saying it was Lloyds Tsb group BLS a sales call needed me to sign something he was sending hung up I really need to know off here who I am reporting whether it is Halifax or LLoyds TSB as same number:confused:

[MandM]

All the same bunch. From their site>>>>>

 

ABOUT US

Lloyds Banking Group

 

Our Opportunity

Lloyds TSB Group plc was renamed Lloyds Banking Group plc on 19 January 2009, following the acquisition of HBOS plc. This makes us the largest retail bank in the UK with a number of leading market positions. One in three people bank with us.

Halifax, part of HBOS, owned by Lloyds TSB

 

M

[Laura Cooke]

I`ll report Halifax then because forms came today from FOS they are partially filled in by the FOS I was so annoyed when they rang today on a pretence of a "Sales call" I have been up to my neck in it because I have been poorly been took back to the hospital for the 3rd time to change my cast

 

What bit I could understand with the accent was they`ll send a form so I can discuss things if hubbie can`t speak to them

 

What a shower of sh** this lot are

[MandM]

I`ll report Halifax then because forms came today from FOS they are partially filled in by the FOS I was so annoyed when they rang today on a pretence of a "Sales call" I have been up to my neck in it because I have been poorly been took back to the hospital for the 3rd time to change my cast

 

What bit I could understand with the accent was they`ll send a form so I can discuss things if hubbie can`t speak to them

 

What a shower of sh** this lot are

 

Well I hope they give you a peaceful weekend . Yes, they are a shower. The latest trick from ARC is they phone my work mobile from random mobile numbers in the hope I answer it. They finally caught me out yesterday. I taught him some new words . Don't think he'll call again.

 

M

[Laura Cooke]

Lol M nice one right off for a challenge the bath with leg in the air daughter at the ready lol have a nice weekend by all accounts it`s supposed to be good:D

[Laura Cooke]

My complaint form FOS sent me as been sent I hope they deal with them now

[Laura Cooke]

Letter has come from BLS and it is for Lloyds Tsb it says account as been referred to them ignore it? are they in house or what

[MandM]

Yes. BLS are in house. Ignore

 

M

[Laura Cooke]

Thanks M everyone kept saying it was Halifax akward with them being same group so when you get this automated phone calls or their favourite silent calls you don`t know who you are holding reponsible when you complain to FOS:confused:

[MandM]

Thanks M everyone kept saying it was Halifax akward with them being same group so when you get this automated phone calls or their favourite silent calls you don`t know who you are holding reponsible when you complain to FOS:confused:

 

Had similar probs myself with Blair Oliver Scott. Never used to go through security with them and I eventually complained about the non-stop calls (against the wrong account :-|. I had a card but didn't realise that a loan I had ended up with them too lol).

 

Surprise, surprise they came up with phone logs and all sorts to prove that they hadn't called. Soon put them right when i realised what was going on. D***heads.

 

M

[Laura Cooke]

M you do make me smile thanks for cheering me up

[MandM]

M you do make me smile thanks for cheering me up

 

Hope you're on the mend LC.

[Laura Cooke]

Call centres face ban on repeat silent calls

Repeated silent phone calls are to be banned, bringing relief to all those harassed by the calls which are generated by computerised cold calling systems.

 

Telecoms regulator Ofcom has been trying to put a stop to the nuisance calls for years and has fined several companies for breaking its rules. But 70% of the complaints it gets about silent calls are still from people who received two or more a day from the same company, often over several days or weeks.

 

The silent calls come from telemarketing firms using computers to automatically dial random numbers simultaneously. Sometimes the technology mistakes someone answering the phone for an answer machine and hangs up. Or if too many people answer at once and all call centre staff are busy, the call is cut off.

 

The new dialing rule is set to come into force early next year. It will ban companies from calling a number more than once in 24 hours unless a call centre worker is on hand to pick up the call.

 

"Silent and abandoned calls can be very irritating and even frightening for some people," said Ofcom's chief executive, Ed Richards. "By tackling repeat silent calls, backed by firm enforcement action, Ofcom expects to see a sharp reduction in consumer harm."

 

There are existing rules that say a message should be played to explain an abandoned call. Ofcom is looking at clarifying its rules.

 

Ofcom already slapped a £50,000 fine on Barclaycard in 2008 for breaking its rules. Other companies fined include The Carphone Warehouse and Abbey National.

 

The number of silent calls has fallen since its peak in 2008 and complaints are also down, from 1,300 in October 2000 to 825 in March, but it is still a big problem.

[MandM]

 

Ofcom already slapped a £50,000 fine on Barclaycard in 2008 for breaking its rules. Other companies fined include .............and Abbey National.

 

Made me smile . Where's this from?

 

M

[Laura Cooke]

Hi as I can`t get in my office upstairs very well with my broken leg I`m using a lap top downstairs I get my emails by going on TalkTalk Web Mail it came up on there with the days latest new clips I for one welcome this as had umpteen silent calls which are not very nice as I am a third party to anything I find it very distasteful and intimidating I reported Halifax recently for this and then Lloyds Tsb started doing same telephone n umber same but actually got a caller on other end told her to remove my number from her files not had any bother for near on 3 weeks:)

[Desperate Daniella]

Hi Laura,

 

Hope the leg is mending well?

 

Have you had any responses to your letters? I'm so glad you haven't been bothered by calls for three weeks. I do hope they are finally getting the message.

 

Love,

DD

[Laura Cooke]

hi DD battling on with the leg nothing else I can do it`s so frustrating relying on people to do errands as I`m the only driver in the house. No heard nothing but all calls stopped I`ll flip if they start again really not in mood for keep answering phone got enough on my plate thanks for your concern x