Can a DPA SAR payment be made by Bank/Credit Card Transfer?

[TheyrCriminals]

Hi Guys,

 

Is it acceptable for Natwest Credit Card Services to not comply with my SAR as they want a cheque for the fee despite the fact I have authorised them to debit it from my credit card account, and there is sufficient money in there. Are they being deliberately obstructive or as it is a credit card account are they allowed to do this?

 

TheyrCriminals

[car2403]

Hi Guys,

 

Is it acceptable for Natwest Credit Card Services to not comply with my SAR as they want a cheque for the fee despite the fact I have authorised them to debit it from my credit card account, and there is sufficient money in there. Are they being deliberately obstructive or as it is a credit card account are they allowed to do this?

 

TheyrCriminals

 

Send them a Postal Order

Edited January 4, 2010 by car2403

[Bookworm]

Hi Guys,

 

Is it acceptable for Natwest Credit Card Services to not comply with my SAR as they want a cheque for the fee despite the fact I have authorised them to debit it from my credit card account, and there is sufficient money in there. Are they being deliberately obstructive or as it is a credit card account are they allowed to do this?

 

TheyrCriminals

I have a vague memory (haven't done one of them in years, lol) that it is in the ICO's guidelines/rule book that it has to be done by cheque or PO (probably something else which needs amending these days with BACS etc..., but not a biggie), and as far as I am aware, they ALL have always asked for a cheque/PO, even the credit cards. ;-)

 

Edit: There it is - http://www.ico.gov.uk/tools_and_resources/glossary.aspx#s

"A subject access request must be made in writing and must be accompanied by the appropriate fee." A payment authorisation would introduce doubts as to when the clock starts ticking for the 40 days, especially if they delay taking the payment for example... Better to stick to paper even if they allowed you to pay by card, IMO. ;-)

Edited January 4, 2010 by Bookworm

[TheyrCriminals]

I have a vague memory (haven't done one of them in years, lol) that it is in the ICO's guidelines/rule book that it has to be done by cheque or PO (probably something else which needs amending these days with BACS etc..., but not a biggie), and as far as I am aware, they ALL have always asked for a cheque/PO, even the credit cards. ;-)

 

Edit: There it is - Glossary of terms - ICO

"A subject access request must be made in writing and must be accompanied by the appropriate fee." A payment authorisation would introduce doubts as to when the clock starts ticking for the 40 days, especially if they delay taking the payment for example... Better to stick to paper even if they allowed you to pay by card, IMO. ;-)

 

Hi Bookworm,

 

Thanks for your reply. I have certainly done bank accounts with authorising them to debit the £10 SAR fee to which they complied but they don't seem to want to with my credit card account, just wanted to know if there was any distinction. I'm thinking perhaps maybe they are reluctant for me to authorise them to, in essence, use their own money (as it's a credit card account)to pay for the SAR fee.

 

TheyrCriminals

[car2403]

Moved to a new thread - that HOL Test Case thread is cluttered with enough off topic convo's

 

EDIT: Sorry for the unapproved posts, but I moved 3 posts, then meant to copy 1 other, but copied all 4 and had to unapprove the 3 duplicates. (That'll teach me for running around with a duster and going so quickly I trip up and fall over the cable... )

[craigers]

i think for your protection, paying by postal order and having the post office make it payable to the creditor/dca is the safest way. if you authorise the card co. to take payment from your card then they could just turn round and say the transaction was for something else. likewise, bank transfers are a big no no in my eyes, particularly if the account is in dispute or nearing stat barred, as the organisation could just claim the transfer was a payment to the account. at least with a postal order you can write to the post office and they will send proof it has been cashed.