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    • The neighbour's house is built right on the boundary so the side of their house is effectively the 'wall' in our garden separating the two properties. It's a three storey house and so the mortar poses a potential danger to us. Because of the danger, we have put up an interior fence in our garden to ensure we don't risk mortar dropping on us. That reduces the garden by 25% which is not only an inconvenience, but it's the part of the garden where we had lined up contractors to install a patio and gazebo which we will use for our wedding reception in less than 2 months. We have spoken to the neighbour's caretaker who is on the case, has spoken with a roofer and possibly a scaffolding company, but there are several issues. They don't seem to understand the urgency. As long as there is a risk of falling mortar, we can't carry out any work in the garden, and unless they hurry up, we're looking at cancelling our wedding as it's not viable to book a venue because we can't use our own garden! Also, they want to put the scaffolding up in our garden which would be ok with us if it was a matter of a few days and they hurried up, but there is a tree (most likely protected by the conservation area), so most likely they can only reach part of the roof with the scaffolding if they put it up in our garden. We suggested a roofer with a cherry picker but they seem to want to use a company they've used before. Any and all comments, suggestions, advice is more than welcome.  PS. does it make any difference that the neighbour is a business (ltd) and not a private dwelling?
    • No apology needed, thank you for what you do I am glad to hear they paid. well done on getting back what is yours
    • Apologies all for the late reply and info, i have been away with the Army. They have paid I accepted the offer on the 5th of May, and they paid on the 17th of May.
    • Hello everyone,   Just thought id post an update.   I've today now finally received a claim form from PRA Group. Bit annoying as the last payment to them would have August 2018 so was nearly over the line. I believe my only grounds for defence is that they haven't managed to produce a copy of the DN notice, however from some online research I managed to find some case law that stated they can use their systems screenshot to show proof of it being sent.   I know I have to respond back to their claim form and will do so online on moneyclaim, is now the time to pick up the phone to them and negotiate a deal?   Any advice as always is much appreciated it.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Im new and trouble with Currys can you help!?!


kat.regan
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I have never worked for DSG but what im reading makes me quite sad to think that i may be treated unfairly because it may affect store margins....im sure this is the same for all high street companys. i understand EX DSG MAN that we cant expect quality goods to last for years when paying minimum price for them...but when i purchased my TV 20 months ago, it was voted in the top 3 from stuff magazine for 50" plasmas and when my partner done his research this particular plasma was really up there with the best. I got a cracking deal which was partly due to sale prices and also the salesman doing his best to get the sale at the time.It may be pretty cheap in comparisson to some out there but with the high st stores constantly trying to beat each others prices, i can hardly complain when i can get a £1300 TV for £800;) the fact of the matter is....no matter if i paid £2 OR £2K I should be able to expect a reasonable time out of my products and regardless of price 20 months just isnt acceptable:(

 

i like your honesty and i am thankful that you have came on here to give consumers the best advise when dealing with DSG and it is helpful that we have the advantage of getting "inside knowledge of procedures" so thankyou for that:D

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thanks BSC, as i said originally im new and wasnt sure of the process in relation to this site and just started a new thread...i have since read your posts (which i wasnt aware of before) and find them very useful indeed so thanks so much!

I certainly know now what my rights are...not only with SOGA but other legislation also and its such a great help to the likes of me...who if im honest, if anything else broke down in the past, I would have just bought a new one. :(

i came across this site purely by accident as i was so annoyed that i spent (what i class as alot of money) on a single purchase that went belly up after such a short time...and in truth i was prepared to take on Samsung as i honestly believed, as they were the manufacturer then they were at fault. only to find that it wasnt the case and that it is the actual supplier i had to deal with, SOGA etc

It all ended up good in the end and fortunately for me Currys resolved the matter in a pretty professional manner ( Im aware of the contradiction from a previous post..but i have calmed down now and looked upon the matter with a clear head)

What i am able to do now...(and no im certainly no expert) is now respond to other peoples threads giving them my circumstances and hopefully give others going through the same thing a little hope that all SHOULD be resolved as my case shows and also to make sure people I know are aware of this site as it has a wealth of great advice for any matter of situations and circumstances.:D

so thanks again!!

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