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    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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HL Legal & Collections in assoc with sampson & co


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Hi,

 

I have received a letter from hl legal stating I owe a balance to brighthouse of £238, I know this is incorrect as I was an employee & have never purchased anything from them, Also I still have a friend who works for them as a manager & he has passed this to their auditors to check for me.

 

This is the first letter I have received & while I know I do not owe this I am very scared regards what to do.

 

They have my address only half right & I left the company around 5 & a half years ago.

 

Any advice would be greatly appreciated with xmas this is last thing I need.

 

Thanks in advance.

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Don't be scared - they cannot do anything to you. Wait to see what your friend comes up with. You can either ignore HL Legal or send them this:

 

Dear Sir/Madam

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

 

I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

 

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

 

I/we look forward to your reply.

 

Yours faithfully

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  • 2 weeks later...
  • 6 months later...

Unfair Business Practice

 

Similar Problem with Arverto finance service

 

According to 1&1 own T&C you can terminate the contract by putting it in writing. In August last year I did because due to the economic down turn my company had ceased trading and was de-solved, not owing anyone I might add. Also as the company had ceased trading I no longer had access to the email address that I set the account up in.

 

After not hearing from 1&1 I chased it up with an email, as per their T&C what then followed was 3 months of 1&1giving me the wrong information and the even told me it was cancelled in the end I told them I had fished with them and I did not want any more to do with them.

 

In April this year I was contacted by Arvarto Finance Services not only for this account but also for another account, another month went by of me explaining why I did not owe the money. I am the informed that I don’t owe the money on one of the accounts. They were however perusing me for the other one. I took some legal advice and wrote to both 1&1 and Arvarto Finance telling them I did not owe the money and to stop bully in me and if they did not respond within 10 days I would consider the mater closed. 2 months pass and nothing then Arvarto finance contact me again I am now in dispute with 1&1 for £30.00.

 

Recently I received a letter from H L LEGAL & Collections in association with Sampson & Co they have now given me 7 day and have threatened me with court action. I rang H L LEGAL and funnily enough they knew nothing of the case. This raised my suspicions I was finally passed through to a Mr Carl Wiltshire who not only told me he was a solicitor but I think he also told me it was his family business. Mr Carl Wiltshire then told me that his company did not send the letter but I think he said the company name was licensed to Arvarto Finance. I told him I thought that it was illegal to do that as I felt that the letter did not make it clear who the company was or their roll with Arvarto Finance As it is unfair to communicate, in whatever form, with consumers in an unclear, inaccurate or a misleading manner. Also it is wrong for companies to ignore disputes about whether you owe the money and refuse to freeze action if you dispute the dept.

 

I sent Mr Carl Wiltshire the information and he emailed it to Arvarto Finance.

 

I am now writing to Legal Complaints Services about the way that HL Legal conduct their business I suggest we all do the same.

 

Happy to put my name to it Phill Sylvester

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Here are my resent correspondents with Averto Finance Services

 

 

Subject: ref; 935192916911

Date: Tue, 8 Jun 2010 09:34:43 +0100

From: [email protected]

To: phill.sylvesterXXXXXXXXXXXX

Dear Phillip Sylvester,

 

Thank you for your recent communications regarding the above account.

 

However, unfortunately due to the fact that we have been in contact with our client regarding this and they have advised us to proceed with the collection of the outstanding £49.44.

 

We have done our job by contacting 1&1 to make them aware of your position, and help forward your beliefs. But as they are our client we now can only act synonymous with their requests. These requests are for ourselves to continue the collections procedure.

 

Any further queries or to make payment arrangements, contact us on 0870 125 8809.

 

Regards,

___________________________________________________________________________

From: phill.sylvesterXXXXXXXXXXXX

To: [email protected]

Subject: RE: ref; 935192916911

Date: Mon, 5 Jul 2010 11:59:10 +0100

I believe that I have suffered harassment and your company is implemented I would like details of your governing body so that I can make an official complaint.

 

Phill Sylvester

¬¬¬¬¬¬¬¬¬¬¬¬

From: Phill Sylvester [mailto:phill.sylvesterXXXXXXXXXXXXX]

Sent: 06 July 2010 17:05

To: Collections, Arvato Finance UK

Subject: FW: ref; 935192916911

 

Dear AFS

 

You have contacted me regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I would point out that I have no knowledge of any such debt being owed to (1 and 1 internet ).

 

I am are familiar with the Office of Fair Trading debt collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I would ask that no further contact be made concerning the above account unless you can provide evidence as to my liability for the debt in question.

 

I await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

 

I look forward to your reply.

 

Yours faithfully

Phill Sylvester

¬

RE: ref; 935192916911‏

From: [email protected]

Sent: 06 July 2010 18:14:23

To: phill.sylvesterXXXXXXXXXX

1 attachment

image001.png (22.5 KB)

 

 

Dear Mr Phil Sylvester,

 

Thank you for your e-mail. Please be advised that we are no longer in pursuit of the balance outstanding. Your file has been closed and referred back to the creditor.

 

Any further queries must be redirected to 1&1 Internet Ltd.

 

Regards,

 

Cassie

arvato finance services Limited

Block2

Willerby Business Park

Willerby

United Kingdom

HU10 6FE

 

arvato finance - Your partner for Debt Collection Services in UK || Home

[email protected]

Hope this helps also I have reported HL Legal to the Legal Complaints concerning their involvement regarding harassment

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