Here are my resent correspondents with Averto Finance Services Subject: ref; 935192916911 Date: Tue, 8 Jun 2010 09:34:43 +0100 From: [email protected] To: phill.sylvesterXXXXXXXXXXXX Dear Phillip Sylvester, Thank you for your recent communications regarding the above account. However, unfortunately due to the fact that we have been in contact with our client regarding this and they have advised us to proceed with the collection of the outstanding £49.44. We have done our job by contacting 1&1 to make them aware of your position, and help forward your beliefs. But as they are our client we now can only act synonymous with their requests. These requests are for ourselves to continue the collections procedure. Any further queries or to make payment arrangements, contact us on 0870 125 8809. Regards, ___________________________________________________________________________ From: phill.sylvesterXXXXXXXXXXXX To: [email protected] Subject: RE: ref; 935192916911 Date: Mon, 5 Jul 2010 11:59:10 +0100 I believe that I have suffered harassment and your company is implemented I would like details of your governing body so that I can make an official complaint. Phill Sylvester ¬¬¬¬¬¬¬¬¬¬¬¬ From: Phill Sylvester [mailto:phill.sylvesterXXXXXXXXXXXXX] Sent: 06 July 2010 17:05 To: Collections, Arvato Finance UK Subject: FW: ref; 935192916911 Dear AFS You have contacted me regarding the account with the above reference number, which you claim is owed by myself/ourselves. I would point out that I have no knowledge of any such debt being owed to (1 and 1 internet ). I am are familiar with the Office of Fair Trading debt collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question. I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods. Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment. I would ask that no further contact be made concerning the above account unless you can provide evidence as to my liability for the debt in question. I await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions. I look forward to your reply. Yours faithfully Phill Sylvester ¬ RE: ref; 935192916911‏ From: [email protected] Sent: 06 July 2010 18:14:23 To: phill.sylvesterXXXXXXXXXX 1 attachment image001.png (22.5 KB) Dear Mr Phil Sylvester, Thank you for your e-mail. Please be advised that we are no longer in pursuit of the balance outstanding. Your file has been closed and referred back to the creditor. Any further queries must be redirected to 1&1 Internet Ltd. Regards, Cassie arvato finance services Limited Block2 Willerby Business Park Willerby United Kingdom HU10 6FE arvato finance - Your partner for Debt Collection Services in UK || Home [email protected] Hope this helps also I have reported HL Legal to the Legal Complaints concerning their involvement regarding harassment

Unfair Business Practice Similar Problem with Arverto finance service According to 1&1 own T&C you can terminate the contract by putting it in writing. In August last year I did because due to the economic down turn my company had ceased trading and was de-solved, not owing anyone I might add. Also as the company had ceased trading I no longer had access to the email address that I set the account up in. After not hearing from 1&1 I chased it up with an email, as per their T&C what then followed was 3 months of 1&1giving me the wrong information and the even told me it was cancelled in the end I told them I had fished with them and I did not want any more to do with them. In April this year I was contacted by Arvarto Finance Services not only for this account but also for another account, another month went by of me explaining why I did not owe the money. I am the informed that I don’t owe the money on one of the accounts. They were however perusing me for the other one. I took some legal advice and wrote to both 1&1 and Arvarto Finance telling them I did not owe the money and to stop bully in me and if they did not respond within 10 days I would consider the mater closed. 2 months pass and nothing then Arvarto finance contact me again I am now in dispute with 1&1 for £30.00. Recently I received a letter from H L LEGAL & Collections in association with Sampson & Co they have now given me 7 day and have threatened me with court action. I rang H L LEGAL and funnily enough they knew nothing of the case. This raised my suspicions I was finally passed through to a Mr Carl Wiltshire who not only told me he was a solicitor but I think he also told me it was his family business. Mr Carl Wiltshire then told me that his company did not send the letter but I think he said the company name was licensed to Arvarto Finance. I told him I thought that it was illegal to do that as I felt that the letter did not make it clear who the company was or their roll with Arvarto Finance As it is unfair to communicate, in whatever form, with consumers in an unclear, inaccurate or a misleading manner. Also it is wrong for companies to ignore disputes about whether you owe the money and refuse to freeze action if you dispute the dept. I sent Mr Carl Wiltshire the information and he emailed it to Arvarto Finance. I am now writing to Legal Complaints Services about the way that HL Legal conduct their business I suggest we all do the same. Happy to put my name to it Phill Sylvester