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    • I doubt HMCTS holds any data on whether arrests by AEAs required police assistance.  They couldn't or wouldn't provide data on how many of warrants issued were successfully executed - just the number issued!  In my experience, arrest warrants whether with or without bail are [surprisingly] carried out with little or no fuss.  I think it's about how you treat people - a little respect and courtesy goes a long way. If you treat people badly they will react the same way. Occasions when police are called to assist are not common and, having undertaken or managed many thousands of these over the years, I can only recall a handful of occasions when police assistance was necessary. On one occasion, many years ago, I arrested and transported a man from Hampshire to Bristol prison on a committal warrant. It was just me and he was no problem. I didn't know the Bristol area (pre Sat Nav) and he was kind enough to provide directions - seems he knew the prison.  One young chap on another committal warrant jumped out of his back window and I had to chase him across several garden fences.  When he gave up (we were both knackered) I agreed to drive by his girlfriend's house to say farewell for a while.  I gave them a few moments and he was fine. The most difficult are breach warrants but mainly in locating the defendant as they don't want to go back to prison - can't blame them.  These were always dealt with by the police until the Access to Justice Act transferred responsibility from them to the magistrates' courts. The fact was the police did not actively pursue them and generally only executed them when they arrested someone for something else and found they had a breach warrant outstanding.  Hence the transfer of responsibility.
    • thats down to mcol making that option available for you to select, you cant force it. typically if there are known processing delays at northants bulk it will be atleast 14 days later if not more.
    • Thanks   Noting the day to apply for default judgement if necessary
    • nope, as the display model was not the colour the customer wanted. but your question is totally immaterial anyway as custom built doesn't come into it. dx
    • as long as aos is done by day 19 from the date on the claimform they get a total of 33 days to file a defence. (whereby the date top right on the claimform is ONE in the 33 day count) dx  
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vodafone wont refund my money - help


loltel
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this is turning into a nightmare....

 

4 weeks ago on checking my bank statement, i saw that vodafone had taken £317 from my account, i rang CS straight away to be told that was the cost of my bill because i had been in turkey using a turkish network ? - no i have not was my reply etc, they then said i had to take my passport to my nearest vodafone shop to prove i had not been in turkey, which i promptly did, then rang back while still in the store, after an hour they agreed it was a mistake and said my money would be refunded within 5 working days - after 7 working days i rang back, to be told they could not refund my money but have set up a credited account so my monthly contract bill will be taken out of it, i said that is not acceptable, i want my money back, they agreed again but said my bill would be taken off of the refund, £35, i agreed - should go into account within 7 to 10 days...i waited and nothing - today i rang again and was told the refund was processed yesterday and it was my bank holding the payment, into the bank i go, they show me the screen that there is no payment awaiting clearance at all, so back on the phone to be told again, they will try to set up a credit account...NO, i dont want it, i want my money back, the CS says she will escalate it to the manager and call me back, she did about half an hour later, the manager says he will work on it and a refund will be paid into m y account..yes you have guessed in 7 to 10 working days.

I also asked why i didnt receive my usual email/text saying what my bill was, if i had i would have stopped it and queried before the money was taken, was given the usual cant understand why, blah

 

what should my next step be ? trading standards, ?

 

sorry i am so irate, i have even made an appointment with a solicitor to try and get something done.

 

I apologise for my rant, but vodafone have stolen my money and i want it back.

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Personally I'd send them a letter before action, advising that if the cheque they have advised is due to you is not received within there most recently stiplulated timescale that you will take legal action without further notice.

 

If the cheque doesn't turn up submit a Money claim online for the refund, plus fees, plus interest at 8%, you should also be able to seek a small sum in recompense for Voda wasting your time e.t.c, keep your claim reasonable and I'd be astonished if they didn't settle promptly.

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Follow this thread instructions aswell

 

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed/213340-vodafone-webteam-customers-problems.html

 

Lee_Vodafone has helped a lot of people on this forum.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Hi loltel,

 

Since you posted a few days ago I really hope that you've now received your refund.

 

However, should this not be the case you're welcome to contact me using the instructions which locutus has kindly directed you to and as soon as we have your details we'll see what's happening and get back to you as soon as we can.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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hi lee

 

I did receive a response from your web team who said they had looked into the problem and hoped my refund would be in my account very shortly, i was offered decembers line rental free as a "sorry" which i gladly accepted, today in the post i received a letter from vodafone advising me that £20 had been credited to my account ? what it is all about i know not..is it my vodafone account ? again i repeat i dont want a vodafone credit account, and its not been put into my bank account ...I

have just returned home from work so i shall ring soon to find out.

 

Have i had my refund...no, of course not

 

Thank you anyway for your response.

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Hi loltel,

 

I'm disappointed to hear that things have still yet to be fully sorted out.

 

As you've mentioned that you've emailed us previously I've had a quick look at of your records to see if I could locate but unfortunately I wasn't able to.

 

So you don't have to email us again could you send me PM with the email address from which you emailed us and I'll try to locate your details through our email system.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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