Great Universal Agent Liability

[stuntman2]

I am advising my sister (who was an agent for Great Universal) with regards to a debt by a customer of great universal.

Despite several letters to them and then to various DCA I am having absolutely no luck in making anyone see sense.

 

My sister acted as an agent for great universal for more than 10 years without any issues untill a customer defaulted, the customer in question had an account since Feb 2002 and was made redundant and stopped payments in march 2004.

 

My sister continued paying for her goods making it clear each month that the payments were for her goods until her goods were finally paid for, this left a balance of approx 1400.00.

 

Despite several letters of explanation the matter was passed to debt collectors who have continued to hound her ever since.

 

The last letter she received was in september of 2007 but now they have started again.

 

Can anyone give me advice on how I can resolve this and also opinions on whether she is liable would be appreciated.

 

Thanks in advance

[stuntman2]

I have decided to send for a copy of her CCA just one question where it says print name (at bottom of letter) does this mean by hand or by computer, sorry for being so thick

[labrat]

either it is just not recommended to sign it as there has been cases of them photocopying the signiture onto the agreement

[stuntman2]

Having studied other cases it would seem that the best course of action is to put the case into official dispute (if I can do this) this would stop the DCA having any further involvement and force Great Universal Stores to act in a reasonable way to resolve the matter.

Is there a template I can use? I have looked but can't find one.

Really want to use the CCA route as a last resort since a negative credit listing would follow.

Any advice would be greatly appreciated.

Edited November 25, 2009 by stuntman2
poor english