Abbey SAR

[_hennessey]

Abbey have not sent me all data on my account as asked in my letter. Instead they have only sent me from 2007-2009.

 

This is the second time I have sent the SAR. The first time was in July 2009. And after a lot of chasing, I forgot about it (other stuff going on).

 

This time round they have returned my cheque and write that they have processed my request.

 

The last time I phoned them on at least 4 occasions and the staff said they didn't know what I was taking about.

 

Does anyone have a direct email or number to chase up the SAR? The name on the letter is Saundra Ruttledge, Ops Manager.

 

[loopinlouie]

I am having similar problems on cca request, they dont seem competant at providing what they should. Sorry no help to you, someone should be along soon.

[_hennessey]

I might beable help to you.

 

I looked on the contacts page, (THANKS jonni2bad!) and spoke to 'a live person'. She told me that they held all data in that department and will get the business to send out everything I had requested (see it to believe it )

 

01908 344061 - Data Protection Act Non compliance

 

She did also say that Abbey can't send data as far as the account was opened and I told her I knew that was not the case but that's for another day.

[loopinlouie]

Thanks I'll try that number.

[loopinlouie]

Just spoke to the woman, she listened and promised to ring around and get the diff depts to try and coordinate to get docs out to me. Ive done all I can now, worn out:) Thanks again.

[loopinlouie]

I like the contact. They want my number to give to the dca's and were telling me I was being awkward by not giving it;) Maybe they might realise what their dca's do. Harassment is not nice abbey:mad:

[_hennessey]

Just spoke to the woman, she listened and promised to ring around and get the diff depts to try and coordinate to get docs out to me. Ive done all I can now, worn out:) Thanks again.

If they don't sent everything in time, I will be keeping her number on speed dial.

[_hennessey]

I might beable help to you.

 

I looked on the contacts page, (THANKS jonni2bad!) and spoke to 'a live person'. She told me that they held all data in that department and will get the business to send out everything I had requested (see it to believe it )

 

01908 344061 - Data Protection Act Non compliance

 

She did also say that Abbey can't send data as far as the account was opened and I told her I knew that was not the case but that's for another day.

Update: Abbey finally sent everything in statement format. This number is definitely the one to get them to take notice. ;-)

Edited November 13, 2009 by _hennessey