GE Money PPI on Mortgage & a Secured Loan

[delicarik123]

Good Evening Dougal, I think you will find it is I that has the tiny brain

 

I am not thinking very straight at the mo, so apologies for seeming so very stupid, I promise I am not always like this (I think )

 

You have been a great help - thanks

 

Deli

[delicarik123]

OK Part 2 lol

 

Received more documentation from them today...! my files must be enormous at GE! anyway I have some printouts from them, now these are going to take me a while to go through them. I thought that when i took out the secured loan that we hadn't taken PPI, but it looks like it was and is added to the loan...to the princely sum on over 5700 so i am also paying interest on this. I really can't remember asking for this as I more often than not stipulate that I get paid for being off sick and therefore i dont see the need. How do i know if i agreed to this? Also, The loan term is 156 months, but the insurance expires on 23.1.12??? erm doesnt sound right to me?

 

Any suggestions as to what i am looking for with this would be greatly appreciated.

 

Deli x

[delicarik123]

bump

[delicarik123]

Has anyone looked at the above and can help at all?

 

Also, had 2 calls from them today over the same account, now he has just told me that the letters that they are sending out today carry a £25 charge per person on the account! So me and hubby, £50 for them to tell me i am in arrears that i know about and have an arrangement in place for? also they tell me that i am on verge of litigation where they will send our files to their solicitors? what the?

They actually broke an arrangement a couple of months back not me! When i complained they phoned me and asked would i accept £50 compensation that I have to date not received. These are pure muppets! grrrrrrrrrrrrrr

[jetli]

Sorry New here can someone please tell me how to start a new thread as have LOADS to ask!

[delicarik123]

hi jetli,

 

Go to the previous page to this, where you clicked to get into my post and click on New Thread which is at the top. Hope this helps.

 

Deli x

[delicarik123]

Hi there,

 

Can anyone advise me?

I am a bit confused after the recent rulings etc.

 

I wrote to my mortgage company on 23rd November asking for my charges back. Gave them the 14 days but I have had no reply at all.

 

Am I now sending a letter before action? Can this still go ahead?

 

Any help would be appreciated.

 

x

[angel2010]

Did you get anything sorted with GE Money??

[delicarik123]

Not as yet as I was not sure whether I should still be sending them the letter before action?

 

Need to have a look into it today.

[delicarik123]

I have written the LBA now ready to send tomorrow - hope this is still ok to go ahead with?

[not so goldengirl]

any outcome on this then?

[angel2010]

Yes would be get to an update, I am having loads of problems with them!

[delicarik123]

I was about to update this.

 

Got a letter from them enclosing a copy of a letter they said they sent to me back in December but i never received.

 

They have just said that they deem their charges to be fair basically, so i need some advice as to where i stand now and what is my next move. Can anyone help?

[Dougal16T]

I was about to update this.

 

Got a letter from them enclosing a copy of a letter they said they sent to me back in December but i never received.

 

They have just said that they deem their charges to be fair basically, so i need some advice as to where i stand now and what is my next move. Can anyone help?

 

Good morning

 

I suggest that you write to them quoting the punishment given to GMAC buy the FSA - it works wonders...! If you Google GMAC it may surprise you...!!

 

I suggest also that you say something along the lines of ...'I am concious of the ruling in the recent decision made by the FSA against GMAC, and in the light of this would like to open a dialogue with you concerning the charges applied to my account.'...

 

Then I suggest the closing line should be...'in the event that you feel unable to respond in a positive vein, I reserve the right to refer this matter together with details of other claimants in an identical position to the FSA without further notice.'....

 

Finally....' I look forward to hearing from you within 28 days of the date of this letter.,'

 

Send by 1st class recorded delivery, (or if you feel a bit flush..Next day Special delivery..!!), sit back and wait....

 

I can guarantee that you will hear from their solicitors that bunch of wa*kers 'Eversheds'. Be very wary of them, they are a very crafty bunch - but they are easily overcome!!

 

Best wishes to all as usual

 

Dougal

[delicarik123]

Cheers Dougal, I will do just that many many thanks

 

Deli x

[delicarik123]

I know I was slow on the uptake here, but have sent a letter to GE money asking them to look at the charges again and quoting the gmac stuff.

Have had a letter back to say that they are looking into my complaint and endeavour to get a reply to me by 25th June!

 

Will wait and see but not hopeful that they will pay up, my luck just isnt in at the moment.

 

Will keep you posted

[woodymeg]

Have we any up date on this

[delicarik123]

Got a letter by 25th June but just saying that they wouldn't have dealt with it and would reply to me by the end of this week! Watch this space

[woodymeg]

any news yet x

[Blossomandebony]

Hi, Delicarik,

 

I can't understand why you have not yet escalated your complaint to the courts to reclaim your charges.

 

From what you say, your claim will be at least £1200, with additional interest, maybe as much as £2000? This will cost you less than £100 to claim back at the courts, (it will take a few hours to research and write the Particulars of Claim),you will receive the money back and they will have wasted £100s on having to pay a solicitor to defend.

 

Otherwise, I can't see them past fobbing you off for another 8 months, then another . . .

 

BAE

[delicarik123]

I think you are right there, and this must be the route I now take as they have written to me and said the following:

 

They said they sent me a response on 12th December and that they never received a response (I always respond so baffled by this)

 

They have reviewed the account and can see it has been in arrears and that the charges applied to the account when arrears reach a certain level and reflect the general cost to them of maintaining a dedicated department for accounts in arrears. The cost is a result of contacting us by telephone, setting up arrangements, monitoring my account for payment and sending out letters.

 

The £40 admin fee is applied every month my account is in arrears.

TFor each direct debit missed, various(!) costs are incurred. I incurred costs when they tried to repossess my house and the solicitor sent invoices for the work carried out (I haven't asked for these fees back - should I?)

 

They then assure me that all their fees are applied within the terms and conditions of my mortgage!

 

They also know that their answer isn't what I was hoping for but they are confident that I will understand why they are unable to refund the charges.

 

 

Advice please? Should I proceed to court?

 

Thanks

[Blossomandebony]

They have reviewed the account and can see it has been in arrears and that the charges applied to the account when arrears reach a certain level and reflect the general cost to them of maintaining a dedicated department for accounts in arrears. The cost is a result of contacting us by telephone, setting up arrangements, monitoring my account for payment and sending out letters.

 

 

Hi,

 

If they are so confident about their charges, why will they not allow them to be assessed in court? The above response simply adds weight to your claim as it is such a nonsensical argument.

 

When it gets to court you can ask for a court order for them to produce detailed accounts of how they calculate the £40 charge etc - and they will provide nothing.

 

Because they lied.

 

And you will win.

 

BAE

[delicarik123]

Yeah, as I suspected thanks.

 

Now, where do i start? or should that say how?

[Blossomandebony]

HI, delcarik,

 

You can make a claim online, through the Moneyclaim website, or apply directly to the court nearest you.

 

My preference would be to go direct through a court as there is a word limit to your Particulars of Claim with Moneyclaim.

 

http://redirectingat.com/?id=3236X604245&xs=1&url=http%3A%2F%2Fwww.hmcourts-service.gov.uk%2Fcourtfinder%2Fforms%2Fn1_0102.pdf&sref=http%3A%2F%2Fwww.consumeractiongroup.co.uk%2Findex.php%3Foption%3Dcom_content%26task%3Dview%26id%3D138%26Itemid%3D82

[Blossomandebony]

Firstly, you get a N1 claim form from the HMCS.gov.uk website or direct form your nearest county court.

 

The claim form is fairly simple. It will ask you for standard details about the amount you're claiming, the name and address of the defendant etc.

 

The only hard part is the Particulars of Claim, which your claim rests on, and needs to include details of the Acts you're relying on etc.

 

Once the form's done, make 2 further photocopies, including the PoC, and take them down to your county court. They will tell you the cost of making the claim, which is dependent on how much you're claiming.

 

Pay the cash. Get a receipt. Sit back and wait . . .

 

If you do decide to go for it, there may be others on here who will post ideas for your PoC.

 

I will post the PoC that were successful for me if you wish, and I would also suggest you scan the site for further ideas, particularly with regard to GE and recent developments.

 

Finally, be careful of posting too much information on here as GE may be one of the companies known to trawl the site and try to use posts against their 'valued' customers. PM (private message) a moderator if you're not sure whether to post something which may be sensitive.

 

Good luck!

 

BAE