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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Quickquid


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Hi Huff and Puff, I know they are trying it on. They dont know what they are doing. They sent a settlement figure through the post and said £387 then in an email they said £500? They are not getting either because I havent got it and I wouldnt pay them anyway.

 

I was just curious to see if they had managed to get a CCJ against anyone. As I would be interested to see!

 

Bub1

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What you got was typical BULLSHOT from Muck Hall. If they were to take you to court you would receive notification beforehand and you would be able to show a judge how much or how little you could afford. If you had made MH an offer and they took you to court and you could prove that was all you could afford then they would lokk very stupid and be shown up for the greedy moneygrabbing leeches that they are

 

 

Hi, I havent made them any offer yet, as I think they are the most bullying and rude people in the world and I will not be bullied in to paying or agreeing to a payment I cannot afford. (The council tried it and lost).

 

I intend to pay what I can, when I can.

But they are not priority bill even though they think they are!

 

Thank you

 

Bub1

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Just had a letter from Mackenzie Hall, saying that QuickQuid will let me settle the account for the amount of: £748 this is what I owe them anyway. No settlement figure/reduced amount.

 

If I pay this amount by the end of November 09 I can borrow again?

 

Dont make sense.

I wouldnt borrow again even if they paid me to borrow.

 

Cant see what they are playing at can you?

 

Bub1

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From what I'm getting from QQ, they won't accept a reasonable payment plan, nor will they try to offer their own 'reasonable' one. All emails I get from them just tell me what I owe and say they'll continue with collection procedures, including possibly involving a DCA...that's fine, just wish they'd hurry up and do it!!

I can see the sense in them offering you another loan if you pay up right now...they know people have money put by for xmas so they're maybe thinking you'll use it to pay them..apply for another loan to cover xmas..then a big fat NO from them..I dont see them caring if you & your family go penniless over xmas. (just my way of thinking though, maybe its a genuine offer..but that'd make them just plain stupid)

I made a conscious decision to get out of debt:cool:. I will not be bullied or harrassed:mad: by DCA's or bailiffs whilst I try to satisfy my creditors.

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ignore it my friend had one from them to for Quid quick today, saying same thing. funny thing is, he actually paid quick quid in full on the very date the loan repayment was due. so theyve ****ed up and are now saying he never paid a penny to them and passed it onto the dca, after ringing him every week for 6 months. Oh and mckenzie hall never respond to letters they just leave it a month after you send a letter, then start trying to get payment from you the following month.

Please note that this advice is given informally, without liability and without prejudice. Always seek the advice of an insured qualified professional. All my legal and nonlegal knowledge comes from either here (CAG),my own personal research and experience and/or as the result of necessity as an Employer and Businessman.

 

By using my advice in any form, you agreed to waive all rights to hold myself or any persons representing myself of any liability.

 

If you PM me, make sure to include a link to your thread as I don't give out advice in private. All PMs that are sent in missuse (including but not limited to phinishing, spam) of the PM application and/or PMs that are threatening or abusive will be reported to the Site Team and if necessary to the police and/or relevant Authority.

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  • 9 months later...

Hi all,

I have also been foolish enough to get involved with payday loans and now have found myself in debt with payday uk, payday express and quickquid. I have been trying to arrange a payment plan with quickquid but they are the most unhelpful bas***ds on this planet. The guy at the other end of the phone said he cannot set anything more than three months and after a long conversation he stuck to his guns. I have rang payday uk who are willing to help but want a £60 payment upfront... Here is where I need your lots help pleassseeee...

1) Quickquide have charged me a late payment fee of £12, are they allowed to do this?

2) If I pay payday uk the £60 upfront will they try and take the any other amounts from my debit card?

3) What’s the best way to get all these payday companies to reduce the interest on the final balance due?

Many thanks

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Hi all,

 

I have also been foolish enough to get involved with payday loans and now have found myself in debt with payday uk, payday express and quickquid. I have been trying to arrange a payment plan with quickquid but they are the most unhelpful bas***ds on this planet. The guy at the other end of the phone said he cannot set anything more than three months and after a long conversation he stuck to his guns. I have rang payday uk who are willing to help but want a £60 payment upfront... Here is where I need your lots help pleassseeee...

 

1) Quickquide have charged me a late payment fee of £12, are they allowed to do this?

2) If I pay payday uk the £60 upfront will they try and take the any other amounts from my debit card?

3) What’s the best way to get all these payday companies to reduce the interest on the final balance due?

 

Many thanks

 

Hi Moracer66 and welcome to CAG

 

First of all, never give any of these low lifes your debit card details, because yes they will try take the full amount out, so always make arrangements to pay by other means.

 

As for Quick Quid charging you a late payment fee, will am not sure about that after all it was a loan not a credit card agreement, but am sure someone will be along that can say for certain if they are legally entitled to charge you such a fee.

 

But to be honest, i have found all these types of companies CCA's to be unenforceable, mainly due to the amount being requested by the borrower being different to the amount actually received. You see, if you applied online for the loan the amount you applied for is whats on the CCA that you digitally signed. Its only after you sign that that they agree a final loan amount with you which may differ to the amount you asked for, yet the amount you asked for is what will be on the CCA. Or... When you ask for a true copy of the CCA, they will print one out for you, but the file directory will be displayed on the bottom (i.e. C:/username/temp internet file/............31/08/2010 etc) But the date of the file directory, will be different and more recent to the date you actually signed the agreement. Only way i know of for that to happen is when the file/document gives the date it last modified or for when it was created! Which makes the document questionable as to wether or not it is the original or one that a member of their staff just simply created on the day they received your request for the CCA.

 

So basically, send both a CCA request, when they sernd you a copy of the CCA let us know and we will tell you what to write in a letter of response.

Please note that this advice is given informally, without liability and without prejudice. Always seek the advice of an insured qualified professional. All my legal and nonlegal knowledge comes from either here (CAG),my own personal research and experience and/or as the result of necessity as an Employer and Businessman.

 

By using my advice in any form, you agreed to waive all rights to hold myself or any persons representing myself of any liability.

 

If you PM me, make sure to include a link to your thread as I don't give out advice in private. All PMs that are sent in missuse (including but not limited to phinishing, spam) of the PM application and/or PMs that are threatening or abusive will be reported to the Site Team and if necessary to the police and/or relevant Authority.

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Teaboy2- many thanks for your advice... I am going to request the CCA and will post again once recieved.. Also will have to question the charge quickquid have added. It's so fustrating as all I want to do is set up a affordable payment plan with quickquid but they don't want to know.

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I've rung QuickQuid today to agree a payment plan with them and they are thoroughly unhelpful. Demanded 3 months payment plan, said they'd take the payments at the end of the month, despite me telling them they had no authorisation to take any payments without me expressly approving it.

 

Also the girl I got was the most morose and bored sounding individual on the plan. I joking said she sounded bored and she responded in a flat bored monotone. "No Sir, Im very happy today." Suuuuuuurrrreeeee dear, of course you are. Its got to be the early hours of the morning/night where she is in the US so Im sure she's loving all the mega fun she's having.

__________________

Capital One - Took them to court and they settled for the full £998

Aqua - Threatened legal action, they refunded the whole £424

Barclaycard - Threatened legal action, they refunded the whole £636

RBS/Universa - 1st letter sent, settled for £132

Virgin Media - 1st Judge great....second Judge couldn't even be bothered to read the case details

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  • 6 months later...

Hi, I had a letter from Mac Hall this morning.

I have been paying without fail on my loan with QQ. I can only afford £20 a month.

The letter was about payment review. They want me to up my payments.

I telephoned them and told them I cannot afford to up my payments as my benefit only goes up by 30p a week in April. I have not missed a payment with them.

 

They said that they dont think they will be able to continue with that payment as it has been a while since it was upped.

They replied I will make a note of it, but not sure what will happen now. I then replied you cant have what I havent got.

 

I have emailed them and told them what I said over the phone.

I have also said I will go to CAB or Debt management company and therefore they may get less than what I have offered.

What I want to know is where do I go from here.

 

I am going to keep paying every month what I normally pay that is no problem.

 

Can/will they take me to court etc.,?

 

Or shall I send them a copy of my post office statement to show the benefit I have coming in?

 

Help much appreciated.

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Hi Bub1

 

Don't send them a single solitary thing, it's none of their business. They are bullies and tbh if the DID take you to Court (which I very much doubt!) then you would very probably end up paying what you're paying now and they would be out of money by taking it to court in the first place. Stand your ground Bub, tell them that's all they're getting. Also have a look in the library at the top of the screen at the letter templates. Don't let them away with a thing - if they harrass you send them a harrasment letter/email. Murky Hall are notorious for bullying people, do a search on the forums and read what the other guys here have done. DON'T give in. Keep posting here if you're worried x

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I dont intend to give in.

 

Just waiting for them to get back in reply to my email.

They cant have what I havent got and I do not intend to get into anymore debt because of them.

Just wondered if they would go down the route of a CCJ etc., so I am forwarned. Mind you if it did then the court would see I havent got alot of money to pay.

 

I do have another trick up my sleeve I think I may be classed as vulernable as I have COPD.

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As a QQ are an American company I very much doubt they or Muckhall will go near our courts, especially when you are honouring a repayment plan. Personally I would tell em to get lost. Typical Muckhall tactic to try and squeeze more out of you.

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  • 10 months later...

Hi,

 

Has anyone got the postal address for Wonga please.

 

My son has emailed them numerous times along with errol damlin and still no response.

 

So I have been on to CAB and they have advised to send them a letter registered.

 

Thanks for your help

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Both addresses are valid. The Crawford street one is the address they have registered with Companies House and the OFT whereas the Prince Albert Road address is for correspondence.

 

If it were me, I would always send important letters to their head office (Crawford St)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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