Robinson Way are calling my work

[Ronnie1234]

Robinson Way appear to have my old address on file but my work & current home telephone number.

[Ronnie1234]

Checked on Royal Mail & RW have received my telephone harrassment letter today. Let’s see if they take notice & what happens from here.

[Ronnie1234]

Response to my e-mail from RW:

 

We acknowledge with thanks your recent email. Please provide us with your telephone number that we are calling you on, as we are unable to locate your account.

[Bazooka Boo]

Response to my e-mail from RW:

We acknowledge with thanks your recent email. Please provide us with your telephone number that we are calling you on, as we are unable to locate your account.

 

And here is my PIN number with my card also:p

 

That is the perfect mentality of the DCA, thinking that they can ask inane questions, in the misguided hope that you will somehow think they are going to help you by complying with the law!

 

What a joke, ignore them and when they continue with the harassment report them, and if your having a really bad day drag them through the courts:grin:

[Ronnie1234]

No phone call in work today thank goodness!

 

Missed call on home phone off 0161 number - but googled it & it doesn't suggest who it may be

[Ronnie1234]

Robinson Way appear to have my old address on file but my work & current home telephone number.

My mum rang me earlier to say there is a Royal Mail calling card at her house for me to collect a recorded delivery item from post office. I wonder if this is them sending a recorded delivery letter?

[Bazooka Boo]

No Chance!

 

All of their mail is second class or walk sort!

 

I'll eat this key board if it is anything to do with them:p

[Ronnie1234]

Well it did shock me that it maybe them. Just can't think who else could be sending a recorded delivery letter to my parents house. Suppose I'll have to get card & go to post office to find out!

[Ronnie1234]

Haven't picked up rec del letter yet, but 2 other letters at my mums from RW.

 

1: Catalogue Debt of £321.

 

Further to recent communication (what communication) regarding the debt, we write to advise you that we are unable to defer payment on your account, we are however prepared to accept nominal payments until your financial situation improves.

Please contact this office immediately upon receipt of this letter.

 

Letter no 2 : Further to your recent letter we have removed your number from our phone systems. Payments are over etc etc, please contact office by telephone or mail to arrange this or risk further action

[Bazooka Boo]

321= The great 80's show 'Dusty Bin!'

 

Which is exactly where all correspondence from 'RobbersWay' should go!

 

The fact that they have admitted they will accept nominal payments would suggest they know they are on a sticky wicket...

 

One pound per month IS the nominal token payment.

 

However if they are in default of a CCA, then they are legally entitled to ZERO pounds and pence per month.

 

 

Boo;)

[Ronnie1234]

I remember that show - vaguely! I used to collect money boxes & my gran bought my a dusty bin one!

 

Will CCA request I think. These letters went to my parents address (moved out 15 months ago), do I put that address on my letter to them or my current address?

[DonkeyB]

Depends if you want your parents to get more threatograms and phone calls!

[Ronnie1234]

They haven’t been ringing my parents house…for some reason!

[Gazza112]

They haven’t been ringing my parents house…for some reason!

 

Hi Ronnie

 

Sorry to hear that Robinson way have been giving you grief.

I had the same with there phone calling my mobile and home number.

I sent them an Harrassment letter, had a reply saying they would not be phoning anymore and also they would take my phone number off there computer records. The last bit of info i never even ask them to do but they did.

 

Gaz

[Ronnie1234]

Recorded delivery letter wasn't from RW.

[Vashda Nerada]

Got a reply back from Robinson Way. Completely contradictory in their reply, they said:

"we cannot uphold your complaint as we believe we have followed procedures correctly, however we should not have contacted you had requested us not to. Steps are being taken to avoid an error of this nature re-occuring."

Eh?! Doesn't that in actual fact mean that yes, you were in the wrong RW!

 

This "error" in them persistently calling me after being repeatedly told not to arose due to them apparently gaining my contact details from Experian via a system called ECAPS, thus resetting their dialling system.

Either they are lying to me or Experian are, as Experian confirmed to me that they definetly did not give my work telephone number to RW.

[postggj]

any caggers know of this

 

ECAPS

[Bazooka Boo]

No, just looking into that at the minute, all I can find at the moment is Aupair's and stuff about European Compliance gumpf??

[cerberusalert]

See; Linky

[Bazooka Boo]

Aha! There you go then 'Tailor made for the Indian Environment'...says it all!

[DonkeyB]

Aha - so probably 'offshore' data and difficult to police in the UK?