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    • Hi I have to agree with @unclebulgaria67 post#3 For the funding side of moving to a new area and it being private supported accommodation I would also suggest speaking to private supported accommodation provider about funding but also contact the Local Council for that area and have a chat with them about funding because if you are in receipt of Housing Benefit certain Supported Accommodation that meets a certain criteria is treated as ‘exempt accommodation’ for Housing Benefit purposes but you need to confirm this with that relevant Council in your new area especially since it is Private Supported Accommodation as each Council can have slightly different rules on this. If you have a certain medical condition look up the charities and also have a wee chat with them as they may be able to point you to different Grants to assist with moving costs and your question about funding for private supported accommodation as well.
    • Hi Just to be clear a Notice to Quit is only the very start of the Housing Association going down the Eviction route there is a long process to go. Also to be clear if you leave at the Notice to Quit date only and go to the Council claiming you are Homeless they will more than likely class you as Intentionally Homeless therefore you have no right to be given temporary housing by the Council. The only way that works is when the Court has Granted a Possession Order then you can approach the Council as Homeless with the Court Order. As for the Housing Association issuing the Notice to Quit because there investigation has proved it's not your main residence but you have witness statement to prove otherwise. From now on with the Housing Association you need to keep a very good paper trail and ensure to get free proof of posting from the post office with anything you send to them. You now need to make a Formal Complaint to the Housing Association and please amend the following to suit your needs:   Dear Sir/Madam FORMAL COMPLAINT Reference: Notice to Quit Letter Dated XX/XX/2024, Hand Delivered on XX/XX/2024 I note in your letter that you stated that the Housing Association has carried out an investigation into myself and came to the conclusion that I am not using this property as my main residence and have evidence of this and have therefore issued a 'Notice to Quit' by XX/XX/2024. I find the above actions absolutely disgraceful action by the Housing Association. 1. Why have I never been informed nor asked about this matter by my Housing Officer. 2. Why have I never been given the opportunity to defend myself before the Housing Association out of the blue Hand Delivered a Notice to Quit Letter. 3. I have evidence and witnesses/statements that prove this is my Main Residence and more than willing provide this to both the Housing Association and the Court. I now require the following: 1. Copy of your Complaints Policy (not the leaflet) 2. Copy of your Customer Care Charter (not the leaflet) 3. Copies of your Investigation into this not being my main residence.    As well as the above you need to send the Housing Association urgently a Subject Access Request (SAR) requesting 'ALL DATA' that simple phrase covers whatever format they hold that in whether it be letters, email, recorded calls etc. The Housing Association then has 30 calendar days to respond but that time limit only starts once they acknowledge your SAR Request. If they fail to respond within that time limit its then off with a complaint to the Information Commissioners Office (ICO).     
    • Hi Sorry for the delay in getting back to you The email excuse and I do say excuse to add to your account and if court decide LL can't recoup costs will be removed is a joke. So I would Ask them: Ask them to provide you with the exact terms within your Tenancy Agreement that allows them to add these Court Fees to your Account before it has been decided in Court by a Judge. Until the above is answered you require these Court Fees to be removed from your Account (Note: I will all be down to your Tenancy Agreement so have a good look through it to see what if any fees they can add to your account in these circumstances)
    • Thank you for your responses. As requested, some more detail. Please forgive, I'm writing this on my phone which always makes for less than perfect grammar. My Dad tries but English not his 1st language, i'm born and bred in England, a qualified accountant and i often help him with his admin. On this occasion I helped my dad put in his renewal driving licence application around 6 weeks before expiry and with it the disclosure of his sleep apnoea. Once the licence expired I told him to get in touch with his GP, because the DVLA were offering only radio silence at that time (excuses of backlogs When I called to chase up). The GP charged £30 for an opinion letter on his ability to drive based on his medical history- at the time I didn't take a copy of the letter, but I am hoping this will be key evidence that we can rely on as to why s88 applies because in the GP opinion they saw no reason he couldn't drive i need to see the letter again as im going only on memory- we forwarded the letter in a chase up / complaint to the DVLA.  In December, everything went quiet RE the sleep apnoea (i presume his GP had given assurance) but the DVLA noticed there had been a 2nd medical issue in the past, when my father suffered a one off mini stroke 3 years prior. That condition had long been resolved via an operation (on his brain of all places, it was a scary time, but he came through unscathed) and he's never had an issue since. We were able to respond to that query very promptly (within the 14 days) and the next communication was the licence being granted 2 months later. DVLA have been very slow in responding every step of the way.  I realise by not disclosing the mini stroke at the time, and again on renewal (had I known I'd have encouraged it) he was potentially committing an offence, however that is not relevant to the current charge being levied, which is that he was unable to rely on s88 because of a current medical issue (not one that had been resolved). I could be wrong, I'm not a legal expert! The letter is a summons I believe because its a speeding offence (59 in a temp roadworks 50 limit on the A1, ironically whist driving up to visit me). We pleaded guilty to the speeding but not guilty to the s87.  DVLA always confirmed to me on the phone that the licence had not been revoked and that he "May" be able to continue to drive. They also confirmed in writing, but the letter explains the DVLA offer no opinion on the matter and that its up to the driver to seek legal advice. I'll take the advice to contact DVLA medical group. I'm going to contact the GP to make sure they received the SAR request for data, and make it clear we need to see a copy of the opinion letter. In terms of whether to continue to fight this, or to continue with the defence, do we have any idea of the potential consequences of either option? Thanks all
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CRS letter - I'm scared


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There are a few ways to skin a cat so you may wish to try another route whilst this is ongoing.

 

Soll is private commercial company that manages a number of Leisure Centres under contract from your local Council. Therefore a word or two in the ear of your local councillor and/or chair of the recreation committee might work wonders! You may also throw in a suggestion that you are considering suing Soll for the psychological suffering you have experienced resulting from their mishandling of what must have been a very embarrassing and traumatic incident as well as their subsequent threats of legal action.

 

Also, Soll are certified by the Quest scheme which is a very comprehensive quality control /benchmarking scheme for the Leisure industry and covers all aspects of their operations. This case clearly shows that there are serious deficits in both staff training and marketing policies. There's a link to Quest on thier websites. Maybe another phone call to them might rattle a few cages depending on when their next inspection is due...

 

Failing that, if you get no joy from your elected members, there's nothing that local papers like more than a bit of Council bashing...and this is just the sort of 'human interest' story they'll love.

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  • 2 weeks later...

Hi, I have just taken delivery of the next installment of rubbish from Soll Leisure. The letter is as follows;

 

They accept receipt of my last letter.

 

They do not acknowledge ever receiving my previous letter ( even though I hand delivered it) and want proof of posting.

 

They want a copy of the letter to consider my point.

 

However they do not think the complaint and the cancellation issue are connected and advise me to continue to communicate with CRS on the debt.

Not impressed.

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Hey you do not owe them anything, It is all rubbish. Dont fret. I had opened one of those book accounts where you ordered about four iteams for really cheap then you have to make four orders b4 u can cancell. I didnt realise they wanted you to order something from the first four issues. I thought it was make at least four orders from any issue. Any who. They tried to send me some books which i never ordered and as they couldnt deliver they sent it back to the company. Long story short they sent dc after me I wrote them a letter expalining they are trying to get money from me on products that I do not have or ordered. The DC wrote back and said they are closing the case the end. So as long as you didnt use the services you owe nothing.

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  • 3 weeks later...

If you are very forceful then maybe face to face with a copy of the letter that they cannot find.

 

If they are faced by you they may back down.

 

When you joined they failed to disclose the unofficial female only rule. Then whilst you were obviously very lacking in confidence you were belittled by their staff.

 

You could also tell them that they are lucky not to be being sued by you as well as getting a whole load of councils & the press down their corporate necks, and that is precisely what will happen if you hear any more about this.

 

If they persist, tell them that you will accept a free years membership from them so that they can prove that they weren't discriminating against you, and at the end of the year you will consider paying them, if they have made you feel exceptionally welcome.

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How should I play things from here, continue with the letters or arrange a face to face appointment?

 

If you do decide on a face to face appointment, make sure you have someone with you. (Safety in numbers) There is no need for you to feel uncomfortable and be by yourself. Two of you together can match the gym people. I doubt it would be a one on one meeting.

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Ok so I have recieved a letter from CRS again, it says essentially.

 

In response to my letter in which I did not acknowledge the debt to them, they have contacted the leisure centre to ask about the dispute. The leisure centre have told CRS that they have sent the three letters about the outstanding balance, to which they have had no response from me. Shocking.

 

I have the usual 7 days to make contact OR ELSE.

 

Please assist me in my next move.

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  • 3 weeks later...

Ok things are getting very serious and I am on the verge of giving in to these terriers. I have sent a letter to the leisure centre to display my amazment that they have denied the dispute, I have also sent a letter to CRS to fight my corner a bit more, but in the mean time they have sent another letter. They say that because I have not responded within the 7 days they gave me, they have started court proceedings and have enclosed a copy of the court forms. The bill has also increased by £30 and they have highlighted that a CCj is bad news in these economic climate. Do I pay up or not? I have till Monday else they will send the letter to the court.

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Ok things are getting very serious and I am on the verge of giving in to these terriers. I have sent a letter to the leisure centre to display my amazment that they have denied the dispute, I have also sent a letter to CRS to fight my corner a bit more, but in the mean time they have sent another letter. They say that because I have not responded within the 7 days they gave me, they have started court proceedings and have enclosed a copy of the court forms. Thats crap! If they had started court proceedings, you would get the N1 from the court NOT the complainant!! The bill has also increased by £30 and they have highlighted that a CCj is bad news in these economic climate. Do I pay up or not? DO NOT PAY! I have till Monday else they will send the letter to the court.

 

Don't give in to them - they still haven't resolved your complaint.

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Send them copies of your previous correspondence, and theirs to you (from OC and DCA), and send special delivery. They then cannot in any way say there is no dispute. If they then take you to court, they will look like the total idiotic ar*ewipes they are, and they will lose.

 

And you must contact your local paper. I'm sure they'd love to do a photo of you outside the place in swimming trunks and goggles to illustrate the story.

 

Also, as ozzyboy said ages ago, get your local councillor involved.

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They seriously seem to be missing the point here ,they barred you from a facility due to your gender and then proceeded to humiliate you. I should not imagine that this would sound very good when presented in court. They are getting ahead of them selves regarding the outcome of a court case this is not a matter of unable to pay but that you are not willing to pay for this membership because they are not providing you the service you understood you would get.

 

I really think you need to involve the council and stress that you were discriminated against and treated with disrespect and that the council by doing nothing are condoning their attitude. Do they have a leaflet or website which shows the class you wanted to attend and does not state that it was female only ? if so surley this shows that you signed up for this and it was falsely advertised there fore this is the defence against continuing your membership. Sorry I can not remember back have you been to the citizens advice for help.

 

rooting for you !

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  • 1 year later...

So what happened here? I know it's an old thread but I'm in similair strife with Soll leisure and CRS.

 

I stopped going to the gym under advisement from my physio after I injured my back in the gym, I'd been paying for over 18 months, I also proceeded to keep paying for many months after I stopped attending. I eventually just cancelled the direct debit (exactly the same as I did with Fitness First when I left them). Eventually I got a letter asking for the 3 months membership fees as this is the notice period, I argued in writing and over the phone, they conceeded that the 3 month notice period came into being after I joined and I only needed to pay for 1 month (£35?). They contacted me about this and I stated again, as I had before, that I accept this as long as they send me a copy of my membership contract/agreement, as I couldn't remember ever having/signing one. They said they would be in touch. I didn't hear anything for almost a year, until I got a letter from CRS asking for over £100! Here we go again...

 

I went straight to the local sports centre to speak to the person involved in memberships to again explain the situation, and request a copy of my contract. They said they would dig it out and get back to me (Deja Vu...) It's been two weeks, I've heard nothing apart from another letter from CRS.

When I went into the gym a fortnight ago, I did mention that I've been advised to seek compensation from the gym for my initial injury, It required surgery and has left me with permanent pain/ impaired mobility. This may be of little consequence until you factor in that when I joined, they're supposed to give an aquaint of the gym, with a fitness assesment so they can see how fit and strong you are and give a tailored workout programme, while showing you the correct techniques for using the equipment safely. They did not. They took my address and bank details, took me membership fee (of course...) and handed me a membership card. Nothing else...

 

Not only is the evidence for these charges missing (the membership contract), they're on thin ice regarding an injury compensation claim!

 

You'd think they'd get their arses in gear???

 

I'm still willing to sort this out reasonably and allow the whole thing to disappear, but if they won't even contact me to say what's happening, leaving me to go in and sort it all out, I think I might stop playing the nice guy...

 

Surely, if they can't provide me with a copy of this membership contract, I can claim back all my gym membership costs from them?

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