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mini_baz

CRS letter - I'm scared

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Hi, I am brand new around here but really need your assistance. I shall explain.

 

My girlfriend and I joined up to the Soll leisure centre as joint members way back in September last year. On only our third week of membership, we booked an aqua class online - arrived on the day - signed in with reception - proceeded to the changing rooms to get changed - once we got pool side I found it strange I was the only male in attendance - I was then informed by a MALE lifeguard that it was a female only event ( whilst he laughed with his colleague ).

 

The situation humiliated me and also put me off going back, especially as I was a recent arm amputee, so confidence was not at its highest anyway. I queried this at reception as there was no mention of the single gender online, centre timetable or by reception. I was told by the duty manager that, although not stated - there is no demand for male pool classes so they operate a female only class.

 

I was less than impressed with this, so I wrote a letter to the head office of Soll leisure ( unrecorded stupidly ). I heard no response for some time after, so I cancelled the direct debit. This then provoked a letter from the accounts dept, saying I had not given 3 months written notice and so now owed £198.00. I called the accounts dept, who told me no further action would be taken until I had forwarded my letter to the Branch manager, which I did. I then got a letter from him to say I had not given the 3 months notice and so had broken my contract, a highlighted copy of that section of the contract was also enclosed.

 

I responded by pointing out that although that maybe the case, I felt that they had first broken the contract in the manor in which I had been treated, a fair comment I think. I sent that to him in Feb and heard nothing, so assumed he had backed down!

Then last Thursday I got a rather frightening letter ( much the same as many examples I have seen on the net ) demanding the outstanding balance, plus their fee.

 

WHAT DO i DO NOW, I don't really have the money as a lump sum.

 

Baz

Edited by mini_baz
title update

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Hi Baz and welcome to CAG :)

 

Have you contacted Trading Standards yet?


"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.

 

If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.

 

I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...

 

<--- If you feel I've helped, please twinkle my star :)

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I forgot to mention that I have also been in contact with trading standards who are launching an enquiry into this. I am just worried because nothing like this has ever happened before and CRS want it settled by Friday.

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Well they're not going to get it settled by Friday and they just have to lump it!

 

Inform CRS in writing that the account is in dispute regarding cancellation fees.

 

You really need to nudge TS as they can drag their feet a bit lol...Be gentle though because you don't want to put their backs up.

 

CRS can stick their fee, they're not allowed to charge it :)

 

Do you have a recorded delivery slip for the letter you sent the manager and a copy of the letter?


"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.

 

If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.

 

I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...

 

<--- If you feel I've helped, please twinkle my star :)

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I will ring ts today and see if they are doing anything.

 

I have a copy of both letters sent, and the letters received.

 

I handed the letter to the manager personally, so I know he has it.

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Tell CRS to get stuffed.

They have no legal powers to money off you whatsoever.

Only the county court does & after a process has been gone through etc..

Report them to the OFT as well if you wish?

Do not phone them & refuse to answer security questions if they phone you.

The letters are just designed to be scary so that you pay up asap.

www.howtocomplain.com is also very handy if you wish to give the leisure centre & CRS a piece of your mind ;)

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Ok :) I think we have everything covered for now. If CRS make a nuisance of themselves come back here and we'll give you a suitable letter for them :) Let us know how you get on anyway :)


"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.

 

If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.

 

I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...

 

<--- If you feel I've helped, please twinkle my star :)

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I'm in the middle of taking my old gym to task about using my bank card details 18 months after I last gave them permission to use it!http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/201723-new-fitness-first-complaint.html

 

I'll try and find the piece i've been reading...................

Know Your Consumer Rights | Consumer Information

 

Worth a read:Unfair Contract Terms | Consumer Information

 

This is what I was looking for:Gym Memberships and Unfair Terms | Consumer Information


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I have just spoken with the consumer direct people who I initially contacted and they have told me that the information has been forwarded to TS.

 

However, if I fail to contact CRS before Friday will I be given A BIG SPLODGE on my credit history and be taken kicking and screeming to court?

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I have just spoken with the consumer direct people who I initially contacted and they have told me that the information has been forwarded to TS.

 

However, if I fail to contact CRS before Friday will I be given A BIG SPLODGE on my credit history and be taken kicking and screeming to court?

 

You could end up with a default although defaulting a disputed account is against OFT guidlines. You may want to write a recorded delivery letter to CRS including that information so that they are in no doubt that the account is in a legitimate dispute :)

 

They'd have to issue proceedings for it to get anywhere near a court and we have some really good people on site to help in that eventality.


"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.

 

If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.

 

I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...

 

<--- If you feel I've helped, please twinkle my star :)

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No Baz, there is a lengthy process too follow before they can even attempt that, and truth be told, it won't happen.

 

 

Steve.

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I really would like to thank everyone who has replyed so far, really didn't know what to do.

 

So, what is my initial list of things to do.

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Send a recorded letter too the plebs Baz, stating that you don#t ackowledge the debt, and it's in dispute.

 

Don't fret about them saying contact by Fri etc..... it's all gonads.

 

Send letter, and then as advised, await thier next move, and come back too this thread for the next installment....

 

 

Simple.. sleep well tnite....

 

Steve.

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Is there a template for me to use stating posh stuff like section bla de bla and consumer act 1911 etc lol. I am a nugget when it comes to the law, my rights and scary letters

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No need to worry just write a simple letter outlining your points :) It's best not to swamp them with too much legislation as they have to get a grown up to read it ;)

 

If you like you can post your letter here for someone to go over before you print and post it to them.


"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.

 

If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.

 

I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...

 

<--- If you feel I've helped, please twinkle my star :)

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This is what I have so far, very basic but to the point;

 

Credit Resolution Services

1st Floor

41-43 Perrymount Road

Haywards Heath

West Sussex

RH16 3BN

 

28th July 2009

 

 

CRS REF :

Soll leisure REF :

 

Dear Sir/Madam.

With regard to the above reference number, I do not acknowledge the debt you are requesting and would like to notify you that it is still very much in dispute.

 

Regards

 

 

 

Is this what was meant or is this been taken too literally

Edited by mini_baz

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Please edit the above post asap as your name is showing ;)

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OOPS:lol:

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DCA's troll this forum alot...so best not to show any personal info that could let them identify you ;)

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Maybe something like:

 

Dear Sirs,

 

Re: Above mentioned account: XXXXXXXXXX

 

I do not acknowledge any debt to your company or any that you claim to represent.

 

Please be advised that the above mentioned account is in dispute with *the original creditor*. I wrote to *the oringinal creditor* to query the cancellation charges on *date* and further on *date* and am awaiting a reply.

 

In line with OFT giudlines I expect you to put my account on hold and cease collection activity until the dispute has been resolved.

 

Yours faithfully,

 

Blah Blah...

 

Amend to suit, send recorded keeping a copy with your postal receipt, Do not sign print your name.

 

Here's one for the leisure people:

 

Dear Sirs,

 

Re: Above mentioned account: XXXXXXXX

Please be advised that I am still awaiting a reply to my letter dated *date*.

 

I have been contacted by CRS who have advised that they are collecting for an alleged account owed by myself. As my previous letter stated, this amount is only made up of cancellation charges. I have disputed these charges and given a reason why in my previous letter.

 

I look forward to your response within 14 days.

 

Yours faithfully,

 

Blah Blah...

  • Haha 1

"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.

 

If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.

 

I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...

 

<--- If you feel I've helped, please twinkle my star :)

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Dear Baz, just a quick note of support. I am shocked that this place has treated you so, I wonder what the local press would make of the fact that they have discriminated against you, can you imagine if a woman had been removed from the pool because (although they do not advertise it and were happy not to mention it to you until you had joined) they had an unofficial male only rule..... blokes are people too (so my hubby says) sorry I know this is hard on you I just wanted to say do not be scared as others have said they will not be dragging you to court anytime soon. I can not see the case reflecting very well on them if they did. I would push the discrimination point as well and under the circumstances any decent person would have handled this with more compasion you paid for services which were not as advertised and therefore have withdrawn from the contract, simple.

Good luck

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Discrimination against men is all too alive & well in modern society sadly.

The feminist movements have pushed things to such an extreme since the days of Emily Pankhurst that laughing at,making fun of & embarrassing men is activley encouraged in all sections of society.:mad:

Thankfully - mens movements are springing up everywhere & will eventually turn things the other way, but that wont happen overnight unfortunately.

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I sent the recommended letters to both CRS and Soll leisure just over two weeks ago. I have since had no response from either company on a resoloution to the problem. Do I now need to send further correspondance, or do I wait and see what happens? Please help.

 

Baz

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Wait to see what happens...


"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.

 

If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.

 

I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...

 

<--- If you feel I've helped, please twinkle my star :)

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I sent the recommended letters to both CRS and Soll leisure just over two weeks ago. I have since had no response from either company on a resoloution to the problem. Do I now need to send further correspondance, or do I wait and see what happens? Please help.

 

Baz

 

 

Just wait. Most of these types take some time to answer. I think it is meant to worry a person even more. Just wait.:)

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