Jump to content


  • Tweets

  • Posts

    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Removing Default Notices from a Credit File


Coactum
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5325 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I have just used CreditExpert.co.uk to view my credit file and note that all the credit cards I have which are in dispute are all marked as being in default or seriously in arrears.

 

I have put in CCA requests to all and SAR to some who had failed to respond to my CCA request. At best all I have been supplied with are application forms none of which are fully compliant for various reasons stated on other threads.

 

I have previously written to all creditors with a statutory notice under section 10 of the Data Protection Act instructing them to cease processing any data in relation to my account with immediate effect on the grounds that the accounts were not valid Consumer Credit Agreements and were in dispute.

 

What can I now do to force them to remove the default notices etc?

Link to post
Share on other sites

just follow the variouse thread for advice

 

ill only say from personel experience is

 

dont take no for an answer and be a complete pain in the a$%e

 

Can you please point me to the appropriate thread because searching returns too many results and many of those threads have hundreds of posts, so, the the info I seek becomes very difficult to find. If you know exactly where to find it that would be very much appreciated.

Link to post
Share on other sites

Thanks for pointing me to your thread postggj. Please don’t take what I’m about say wrongly your approach worked in the end but if I understood correctly this was not as a result of your court action but more down to your dogged determination in having the default removed. It looks like you failed to follow some of the advice given such as registering written complaint and I'm wondering if this might have brought a speedier resolution to your case.

 

I have decided to start by writing to the credit reference bureaus as follows:

 

I write to draw your attention to errors recorded in my credit file.

 

On 2nd April 2009 I wrote to ABBEY NATIONAL PLC , FIRST DIRECT BANK , CITIFINANCIAL EUROPE, BARCLAYCARD , HALIFAX BANK OF SCOTLAND and MBNA EUROPE BANK to request a copy of any Credit Agreement I held with them. A follow up request was placed on 21st April and a further reminder sent on 14th May. Most by this time had responded in some way or other but not one had provided satisfactory proof that a valid contract as defined by the Consumer Credit Act existed.

 

In my letter of 14th May I issued all the above companies with statutory notices under section 10 of the Data Protection Act instructing them to cease processing any data in relation to my account with immediate effect.

 

MBNA simply ignored all requests and so on 6th June I submitted a Subject Data Request to them. I received a response on Thursday for only one of the accounts in question. The information provided is wholly inadequate and strengthens my claim that no regulated agreement exists between MBNA and me.

 

All the aforementioned companies have been advised that in the absence of the requested documents my accounts remain in dispute. I consider that a valid dispute exists and as such showing accounts in default is erroneous.

 

I have recently renewed my subscription to your service and am surprised to note that defaults have been registered against me. I request that you remove these pending the outcome of these disputes.

 

If you require copies of letters sent and received together with full details as to why I consider any alleged agreements to be flawed I will be happy to oblige.

 

I will then follow through with a complaint to the Information Commissioners Office if this has not been addressed to my satisfaction within 28 days and I guess I should also write to the data controller for each company.

 

Please give feedback and comments?

Link to post
Share on other sites

Just missed something. Should I not have recieved some form of Default Notice from these companies. I seem to recall that I default has a set format leading to a bottom line of what is due. To the best of my recolection I've recieved no such thing from any of them!

Link to post
Share on other sites

there is a recent post that indicates the regulator considers previous defaults are ok, even if the cca proves unenforceable.

 

the only foolproof way i can see now of getting defaults removed is to reclaim charges and if the default was solely made of those charge & they thus refund, then they must also remove the default.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

an unenforceable CCA has in the past has been wrongly viewed by many as some magic 'get out of jail [debt] free card'.

 

i think the powers that be are now viewing things a bit differently, unless the debt was never the OP's in the first place, i cant see how they can complain a default has been put up if they are not paying their dues.

 

as above, if the OP is in dispute solely because of charges thus giving them a default, then it should get removed after reclaiming.

 

an unenforceable cca does however typically give the OP the chance of a very low F&F.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Thanks for your input DX100UK but if you refer back to my first thread http://www.consumeractiongroup.co.uk/forum/general-debt-issues/203269-introduction-background-my-debts.html you would learn that it was an inability to pay that commenced my action. It was through the inflexible attitude of my creditors that I embarked upon the CCA and SAR route. This brought me to learning that there were no valid contracts. Most card companies have already offered very substantial discounts in some cases over 70% has been wiped out, but as I do not have the funds to settle I am unable to enter into such negotiations.

 

That aside if I understand it correctly if the agreement is unenforceable then there may be a case to ask for all interest and late payment charges to be refunded. All of my accounts are at least 10 years old and the interests applied over the years would undoubtedly exceed the current balance. In one card alone more than a thousand pounds has been levied in fees and interest since I stopped paying back in April. This has resulted in the sum being pursued rising from just under £9K to over 10K.

 

Point 1. If the agreement has failed to comply with the prerequisite terms that would make it a valid contract it is therefore unregulated. If so, then how can a default notice be issued as if it had been a regulated agreement?

 

Point 2. I have not had sight of the Default Notice. Surely a Creditor must serve upon a Debtor a valid Default Notice? If none has been server, and in my case we are talking about 7 different accounts here and no such notice for any, then surely that alone is grounds for having the defaults removed?

Link to post
Share on other sites

sorry for some reason [unless threads have since merged?] i was seeing post #7 as a first post?

weird - hence my reply.

 

you mention the sar's , did these not throw up atleast a record of defaults being sent? i dont think they must actually produce 'the' default, only that it was sent.

 

seems pretty strange the 7 a/c's have all got this issue? not changed ad have you?

 

if they are offering such large discounts to settle i smell a rat somewhere.

i'll go back to my initial thought though , i'd reclaim charges and interest, then if you can prove it was those that resulted in the defaults, the relevent co's must wipe them if your reclaim is successful.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Thanks again for your input dx100uk. For the avoidance of doubt let me explain what I thought they needed to supply and what I've had.

 

Firstly, I thought that a valid Default Notice must include:-

 

Name and address of the creditor.

Type of agreement

The breach in terms.

An early settlement figure.

Steps to be taken to remedy the situation.

What the creditor intends to do next.

The creditor must allow 7 days to comply with the default notice.

 

However, I've had nothing from any of them that satisfies all the above.

 

What I have had include:

Short Settlement Offers

Notices of Sums in Arrears

Letters advising me that they plan to Default

 

Having checked again I have found a letter from MBNA that contains the words Default Notice. It has my name and address on it, it states that it is being served under Section 87(1) of the Consumer Credit Act 1974, It states that I am in breach of paragraph 8f of my agreement, it invites me to settle £9,539.04 and tells me that failure to do so will result in termination of my agreement. However, the sum stated is not the same value as stated in my Credit File nor have they supplied me with a copy of my credit agreement relating to this contract and as such the notice is flawed.

 

One extra thing the letter I refer to was dated by MBNA as 7th July yet the default was recorded on 30th June and the file was last updated on 5th July, and so the 7 days were not granted.

Link to post
Share on other sites

I also had a letter from Citi which merely terminated my agreement. More about that here http://www.consumeractiongroup.co.uk/forum/citicards/208720-i-need-some-clarity.html

 

The MBNA application for that they sent for my other account (not the one with the Notice referred to in the previous post) is shown here http://www.consumeractiongroup.co.uk/forum/mbna/203820-very-strange-behaviour-mbna-3.html

Link to post
Share on other sites

Having slept on the matter and given thought as to a viable way ahead for both me and my creditors this is what I am thinking of doing:

 

I am thinking of writing to each company reiterating that they have failed to provide a valid CCA and as such the account remains in dispute. However, in an effort to resolve the issue I have an offer to make.

 

I am going to invite them to reimburse all late payment fees and interest. This will generate a new balance. If in my favour (i.e. the sum of the fees and interest exceeds the current value) I will not pursue them, on the other hand if it leaves a balance in their favour that I will agree to repay as much as I can until the account is negated which I suspect will take no longer that 5 years. In return they must remove all adverse credit information as this should never have been recorded against an unenforceable debt.

 

Has anyone else done anything similar to this in the past?

Link to post
Share on other sites

I sent letters on Friday to the companies who have most recently contacted me. This included MBNA, Blair Oliver & Scott who represent HBOS and First Direct because I had received a letter from a new company representing them. In all cases I have simply repudiated the debt, reiterated their failure to provide a valid Consumer Credit Agreement and that the debt was therefore still in dispute. I invited them to clean up my file immediately as default cannot be recorded against a disputed debt and that in any event the debt may not be a valid contract under the 1974 Act etc. I ended by making an offer to resume payments but only after a revised sum was agreed post correction of fees and charges and all adverse credit removed. To highlight the extent of this on one account they are claiming £9.5K but will early settle for £2.6K however I have calculated that over £8K of excess charges and fees have been added. Needless to say the letters are lengthy and each one differs to reflect the different circumstances but I await responses with interest.

Link to post
Share on other sites

  • 3 weeks later...

I attempted to have equifax remove the defaults on the basis that these were in dispute and this is what they said:

 

Further to our recent correspondence, I have been contacted by First Direct Bank and MBNA Europe Bank Limited regarding entries on your credit report. They have confirmed that the details we hold are accurate and have requested that we retain the information on our database. Unfortunately I am unable to amend this information without the authorisation of the company in question.

 

If you have any further queries or wish to discuss any of this further, may I suggest you contact the companies concerned direct at the following addresses:

 

This was followed by the company addresses that I have previously written to.

 

Does anyone have any suggestions as to my next step?

Link to post
Share on other sites

I'm beginning to get rome replies to my letters that I sent to the data controllers at various companies who have placed defaults on my file.

 

First Direct ignored all the points I raised and merely stated that they believed they had an enforvceable contract.

 

Citi confirmed that they are still investigation and hope to reply within 8 weeks!

Link to post
Share on other sites

Here is a strange one! I've just had a letter from Hillesden Securities thanking me for my recent letter to HSBC and confirming that my account is on hold pending a response from their client. The letter is signed by a data controller and so it would appear that they conduct Data Controlling functions for HSBC. Anyway, I wrote to First Direct regarding the defaults they had recorded on my credit file but it appears that they passed this to Hillesden, so why on earth do Hillesden need to report back to their client, surely they would have given instruction to them when they passing on my letter?

Link to post
Share on other sites

  • 4 weeks later...

Hi All, I have just joined and i am hoping someone can help.

 

Next Directory have placed a default on my credit file. I have tried all possible ways to get them to remove it to the point, where they will now not correspond with me. Does anyone have any ideas of what can be done?

 

Many Thanks in advance.

Link to post
Share on other sites

  • 4 weeks later...
  • 3 weeks later...

I had a card with Morgan Stanley that was sold to Barclaycard who later recorded a default. Barclaycard then sold the account to Apex or to be more specific Apex believe that they have purchased a Goldfish account in my name. I deny any knowledge of ever having a Goldfish account and along the way Barclaycard withdrew their default however Apex have now added one.

 

I was advised of the change via CreditExpert.co.uk. Before signing up to their service read my other post.

 

Does that help you Belstarbomb?

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...