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    • What a disgraceful shirking of responsibility.  Par for the course though I'm afraid with Iceland. You could get nasty and send them a version of the below (you know the local area so change what needs to be changed). Unfortunately the people who are replying are having to comply with the company policy which is being foisted on them - which is not to cancel tickets. But you might as well send the mail and try.   Dear Cissy, thank you for today's mail. Of course you are "able" to cancel the charge, you simply contact Excel and tell them to cancel the charge. I will wait for exactly 24 hours and then contact the local newspaper XXXXX and the local radio station XXXXX about Iceland's disgraceful disability discrimination.  Nothing much happens in Gravesend so I'm sure both will be happy to do a piece which will generate terrible publicity for your store and drive away customers, which is exactly what you deserve. Yours, XXXXX 
    • You are absolutely right to be cautious. It would be helpful if you will be prepared to send me a private message containing details of the outlet and the address et cetera. It might help me to get things more into perspective. So I understand that you had a business selling your husband's photographs. You were unable to continue your direct involvement and so you made an arrangement with a manager who you trusted to carry on the business for you while you were recovering elsewhere in the country. Is this correct? This manager has possession of all the files of your husband's photographs. Is this correct? Do you have any copies of the files? You made a reference to having a Co-op. Does that mean that you are running a Co-op supermarket or groceries outlet? I don't quite understand here. In terms of the possibility of continuing the arrangement with this manager – my own view is that you need to bring the arrangement to an end and I don't see how you could trust them. As far as I can see you are asking about two issues. Making sure that the files in the manager's position are destroyed so that you regain control of the photographs. Obtaining some damages for the loss of revenue. How many photographs do you believe are in his possession? What you estimate is your loss of revenue so far – probably calculated on your average revenue over, say, the five years before you stop your involvement in the business? You are talking here not only about a breach of contract. You are talking also about breach of copyright and frankly you're also talking about theft. Additionally, if you begin the dispute with this person, I would say that they will probably leave immediately. Have you got somebody else to run the business or would that be the moment that the whole thing collapses? If it is the latter, then this is something else that you need to prepare – somebody to take over as seamlessly as possible   Also, do you know the address of this person – and do they own their own home or any other assets?  
    • Just as i thought (from above post) : i just hope this is not the normal customer service that say they cant do anything and that you have to appeal to excel parking 🙄 this is the response my friend has received today - totally ignoring the subject which was: 'victim of disability discrimination on the part of your agents' does anyone have any ideas to reply with please?     Thank you for your response.   I would like to apologise for the error in the previous email; our CEO, Tarsem Dhaliwal had received your email and tasked ourselves in the Executive Resolution Team with looking into this.   We have raised this with our internal property department who have more information on parking charges and any appeals, we can see that you had appealed the PCN with excel which was rejected, you then appealed the PCN with IAS which was also rejected.   Because of this, we would not be able to cancel or refund the charge.    I understand this may not be the outcome you had hoped for, I am sorry for any inconvenience caused.   Kind regards, Cissy
    • Officials at the Federal Reserve are expected to hold off on any interest rate cuts this month.View the full article
    • I appreciate any help on this. I got 2 different speeding tickets and I'm hoping I can get one of them canceled as it's for the exact same road, 2 days back to back. The limit was 40mph, but I honestly thought it was 50mph and so I was driving withing that limit... First time driving that road. No other points ever on my driving lisence if that matters. Any advice for the appeal please? DETAILS: AF57ONB 0013032393514620 - 209266 0013032398514320 - 748169
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Help - I've been overpaid for 18 months!!!


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Ah i see, so it was the Payroll thingy i mis-read. My apologies.

 

Well cankster details some very valid points, however i understand you would rather have it sorted asap instead of the stress of a tribunal etc; i know how that feels as im about to take my Ex employer to court so im a tad stressed lol

 

Just one thing though :

 

The purpose of the investigation was to determine whether or not i deliberately withheld the money. I was advised that i could be disciplined pending the results of the investigation. I was advised by my manager that the witness statements have been reviewed and no further action will be taken against me. I don't have this in writing but I believe that this finding backs up the fact that i wasn't aware that i was being overpaid although i did not dispute that i had been overpaid.

 

That itself is an extremely positive comment, there investigations seem to point that you were not deliberately witholding the money; therefore in law THEY should have done more to check payments/changes to your salary and are held 100% accountable.

 

So if you wanted to argue the case, this would be quite a strong point for you, and i'd imagine a tribunal would rule in your favour as the employer has deemed itself liable for the error and that you were in no wrong doing.

XXX Banking Plc: (Cant Disclose for Legal Reasons at the mo)

 

Sexual Discrimination/Breach of DPA 1998 Letter before Action Sent : 03/06/2009 :| (Delivered 05/06/2009)

 

<Response to settle to be received from them no later than 23/06/2009 or court papers filed>

 

Response received on 25/06/09 but dated 23/06/09

 

Tribunal CMD to be held via telephone on 31/08/09

Pre-Hearing Review Date to be set

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Good luck with your case Vindicated!! I can't imagine how stressful your situation is - I'm currently sat at home with my second bout of IBS following the misleading events of last week!!

 

Thanks for your support, I truly appreciate it.

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Still waiting to here HR's response to my proposal of a 50:50 split.

 

Assuming they accepted this proposal and agreed to take back my 50% over 18 months - does anybody know how the overpayment is collected if I left the company? Not sure that I want to continue with a 2.5 hour daily commute costing appx £200 a month to work this company any more.

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Hmm..I'd imagine they would just expect you to pay a set amount into a nominated bank account.

 

If you leave prior to an arrangement...technically speaking you can argue the points raised by cankster as nothing is in writing at the moment :)

XXX Banking Plc: (Cant Disclose for Legal Reasons at the mo)

 

Sexual Discrimination/Breach of DPA 1998 Letter before Action Sent : 03/06/2009 :| (Delivered 05/06/2009)

 

<Response to settle to be received from them no later than 23/06/2009 or court papers filed>

 

Response received on 25/06/09 but dated 23/06/09

 

Tribunal CMD to be held via telephone on 31/08/09

Pre-Hearing Review Date to be set

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  • 2 weeks later...

I've now had an offer from HR regarding repayment of the overpayment.

 

HR have agreed:

 

> overpayment is £14K gross

> they will write off £8K gross leaving me with £6K gross to pay

> subject to my written approval they will deduct £260 gross on a monthly basis for 24 months.

 

In principle I am happy with this outcome however, before i have seen a lot of advice to check the position for tax/N.I. and make sure that it is included in the company's offer - should I sign the letter as it is subject to a discussion about the tax/N.I or should i get further clarification from them before signing?

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if u are worried about anything especially the tax and ni i would advise u speak to HR and have that written into the agreement.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 1 year later...

I'm not sure how this ended for Harrison04 but my step-father has just been through a similar experience of being overpaid every month for almost 5 years by an amount totalling over £21,000.

 

Briefly, he's a doctor and should normally get paid for 10 sessions every week. However, from 2005 - 2010 he was paid for an extra 2 sessions through no fault of his own. He had claimed the extra sessions back in 2005 but was promoted at the same time and as they'd been on his payslip for so long assumed that they were a legitimate part of this promotion. He was sent a letter informing him of the overpayment along with a demand to "discuss repayment" from HR and panicked.

 

After reading this thread and we contacted the BMA who advised him that he was legally obliged to repay the money. His departmental head had also told him that it looked inevitable that he would have to repay the £21,000 and that he had been told this by HR. However, I advised him to dispute the overpayment after seeing the excellent advice posted here and helped him draft a firm letter to HR disputing the alleged overpayment, stating that he had sought legal advice and requesting a detailed financial breakdown of the gross and net amounts that they claimed were overpaid. I also worded a section about him having received the payments in good faith and felt in no way responsible and that he wasn't aware of the fact. I also mentioned the stress and worry that it had caused him and that it had meant he couldn't concentrate on his job (putting patients to sleep).

 

Although this is NHS money that has been overpaid here I firmly believe that the law is right in this instance. His manager submitted a claim form that he hadn't even signed which was agreed by HR, signed off by Finance and actioned by Payroll so there's 4 people who should have spotted it but didn't and if you include my step-dad then it's 5. So my argument would have been to split it 5 ways but he got a letter from HR in the new year saying that the overpayment had been written off as it was through no fault of his own but still had an accompanying letter for him to sign to agree to this being the end of the matter!

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Good news for your stepfather. No doubt the issue was looked at in detail and it was decided that it was best to leave well alone. One can imagine the unwarranted publicity alone that this was likely to create meant that it was a can of worms they did not particularly want opened.

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Good news for your stepfather. No doubt the issue was looked at in detail and it was decided that it was best to leave well alone. One can imagine the unwarranted publicity alone that this was likely to create meant that it was a can of worms they did not particularly want opened.

 

Unbelievable. No wonder the NHS is shot to pieces. I mean, we all know Doctors are underpaid (!) but I don't believe for one minute that your step father had no idea at all that at some point he was being overpaid.

 

Well done you! Another victory for righteous! I mean it is so easy to miss an extra £4000 a year isn't it?

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