Jump to content


  • Tweets

  • Posts

    • Paint is a free programme on any Windows PC. But don't worry, the choice here is not either perfection or nothing. As you say, use your scanner, save the file ... and then use the "choose files" option when you post to CAG to add the file. We can do all the redacting and converting to the correct file type at this end.  The important thing is just to get the info to us. Why not do an experiment this afternoon and see if the above works?  
    • I see they're trying to round up asylum seekers and lock them up for about three months so they can be put on planes to Rwanda. I'm a bit surprised that this is legal.  
    • thought for the day "Prime ministers need a big strategy that tells you where you’re going, you need a bunch of tactics that get you there, and you need the ability to take everybody else with you."   Now I know you are all thinking 'why is the  UKs destination Rwanda ???
    • Asset Link filed for a default CCJ against me, in relation to an old Barclaycard debt which I apparently signed an agreement for back in 2000.   I did not own a Barclaycard in 2000 so I know this is not true.  The CCJ notice was sent to an old address so I did not receive it.  Years later when I found out about the CCJ when I applied for credit, I put an application in to have the CCJ set aside.   As part of the set aside case, I was asked by the judge to provide a draft defence, should the CCJ be set aside.   The defence I provided was that I did not admit to the debt as I had not been provided with any evidence of an original loan agreement.   I won the case and the CCJ was set aside.   Link then filed to court again to make me pay the debt.   We both filed directions questionnaires and the judge allocated the claim to the small claims track.   As part of the directions, additional directions given were as follows ' Additional Directions in a claim for an Assigned Debt - Because the claim is in respect of an assigned debt the Court makes the following directions for the management of claim.  The claim shall be automatically struck out at 4pm on 3 April 2024 unless, before that time, the Claimant delivers to the Court and to the Defendant the following documents'  It then listed various documents such as an original agreement, deed of assignment, notice of default, statement of account setting out how the alleged debt accrued under that agreement etc.     The Claimant failed to provide these documents within the deadline provided and instead I received a copy of a bundle of documents provided by them in preparation for the court date, this was received weeks after the deadline.    I have called the Court to ask if it has been automatically struck out and they advised that it is not automatic and that I should still send my witness statement by the deadline provided, which is Wednesday.  This does not give me much time to prepare my witness statement.   I have never done anything like this before and I am unclear what my witness statement should include.  My thoughts were that I should keep it simple and stick to the facts, like the fact thy have not provided evidence of the original agreement, or the deed of assignment of the debt.   They have provided a copy of a default notice from Baclaycard dated 2015, this states a figure of £550 but the debt they say I owe is £10k.   I am not sure what makes a valid default notice?   I have previously requested proof of the debt from Barclaycard directly and have evidence of emails between us where they have been unable to provide me with the agreement or any documents at all relating to the debt.   Should I include these as an appendix?  Are there any other documents I should include in my bundle?    I have also tried to mediate with the claimants, to save the court costs and time, on a without prejudice basis, but the claimants solicitors refused to mediate.   Should i state this in my witness statement too to show the judge that I have been reasonable and they haven't? Many thanks   Louise
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Tesco [RBS] credit card debt sold to Intrum


lexis200
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1623 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello:)

 

I'm currently waiting on an SAR from Tesco, and will also CCA them soon just for clarity.

 

My issue at the moment is the DN I have.

 

It's from a while back, when I was setting up payments to them, and before I was aware of my rights, or the fact the notice might be wrong.

 

Anyway here's the default

http://i508.photobucket.com/albums/s328/lizzybug78/tescodefault.jpg

 

...and the subsequent termination

http://i508.photobucket.com/albums/s328/lizzybug78/tescotermination.jpg

 

Would I be right in thinking they've been a bit silly with the remedy dates? If so, what's my next step?

 

Thanks

 

Lexis:)

Time flies like an arrow...

Fruit flies like a banana.

Link to post
Share on other sites

Yes you are right. They have only allowed you 14 days from the date of the DN. They have not allowed for delivery. By the way 24th March 2007 was a Saturday, so it would be deemed to have been served on you on the 27th March. The date for rectifying the breach should have been 10th April 2007.

 

Alan

Link to post
Share on other sites

Thanks very much for this alangee - any idea how I should proceed?

 

I pretty much get the DN stuff when they have it wrong (although I still like confirmation I'm not missing something obvious!), but I don't quite know what to do with the information!

 

Any help from anyone would be much appreciated:)

Time flies like an arrow...

Fruit flies like a banana.

Link to post
Share on other sites

Keep the DN in a safe place. When they terminate (with a defective DN) you will only be liable for the arrears mentioned in the DN. If they issue court proceedings, then even if they have a kosher Credit Agreement, they will fall down on the Default Notice.

 

Alan

Link to post
Share on other sites

Hi Alan

 

They have actually terminated the agreement - not long after the remedy date of the DN.

 

I'm just wondering how to go about telling them they've fouled up, and then what do I do to try and get them to accept just the arrears?

 

Although I'm resigned to the fact I may end up in court, obviously I'd rather not, so any suggestions are very welcome:)

Time flies like an arrow...

Fruit flies like a banana.

Link to post
Share on other sites

Bliddy hell, I wish I had been given these :lol:

 

DN date 24 March - remedy date 7 April = not enough time for even 1st class mail especially as the 24th March was a Saturday :)

 

Then they Terminated 3 days after issuing the DN ie 27th March ??

 

Fantastic :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Yep, this one and Lloyds I'm pretty happy about;)

 

What I really want though is to use it to get the debt and my CRA file cleared, without going down the court route and asap.

 

I'm not asking much...:)

Time flies like an arrow...

Fruit flies like a banana.

Link to post
Share on other sites

Hi Lexis

 

I think your next step is to request a SAR and/or a copy of your CCA. If you go for the SAR, and you find there are unlawful charges, this could be another reason that the DN is defective. You should also get a copy of your agreement with the SAR and if that is defective, that should make the DN irrelevant. Collect as much information as you can.

 

Tesco will not accept that the DN is defective, so you will just be in a to and fro situation if you tell them. If it ever comes to court, the DJ should side with you, and you may be able to make a counter claim for unlawful charges.

 

If it were me, I would just sit back and collect as much information as I could, so that if it does go to court I am in a good position to contest it.

 

I have just reread your OP and see that you have already sent for a SAR/CCA.

 

Alan

Edited by alangee
correction
Link to post
Share on other sites

Thanks Alan - very helpful info:)

 

My only issue is that I could do with not having this hanging over me for ages until they possibly decide to go to court...

Time flies like an arrow...

Fruit flies like a banana.

Link to post
Share on other sites

  • 4 weeks later...

After a stupid wait for the SAR it arrived - with only statements and a couple of letters I had written to them:mad:

 

Round 2 ding ding.

Time flies like an arrow...

Fruit flies like a banana.

Link to post
Share on other sites

Hiya Lexis,

 

Tesco still aren't any better at drafting DNs - mine says I must remedy within 17 days.

 

s88(1) states that the default notice must give the date by which the default can be remedied.

 

So I'm guessing (and hoping) that a vague 17 days rather than an actual date won't cut it.

Link to post
Share on other sites

Hey Underdog:)

 

You'd really think it'd be simple wouldn't you:rolleyes:

 

What irks me is that all the information needed to draft these documents correctly appears to be online. I reckon I could knock up a decent credit agreement followed by a watertight DN without too much of an issue, so why the hell can't they when they have the access to all the legal nonce that they do?

 

Bl**dy banks:(

Time flies like an arrow...

Fruit flies like a banana.

Link to post
Share on other sites

Mind you, that said, thank goodness they do make so many mistakes with their DNs:)

 

Absolutely, I wouldn't want it to change:D

Time flies like an arrow...

Fruit flies like a banana.

Link to post
Share on other sites

  • 2 years later...

Lexis, I know this is an old thread, but can you tell me if Tesco ever did fully comply with your SAR ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Hi CB

 

Funnily enough I was looking at my Tesco stuff the other day, and no, they didn't ever fully comply.

 

After they sent the statements etc I complained several times and didn't even have replies.

I'm afraid I didn't go any further down any other routes (FOS/ICO etc) with complaints.

 

I've done this with two other creditors after they didn't comply, and even though they were instructed to do so (I think by the ICO, it was a while ago though so I'm a bit fuzzy now) they still did diddly squat. One in fact told the ICO twice that they'd complied even though nothing had been sent at all.

 

I've also never had a CCA back from Tesco.

From memory I got the standard t's and c's application with no details on it, but never anything that related to me personally.

 

I should start on at them about the DN again, but I've been out of the loop for so long I'm concerned that I may have missed something important on the forums, and I just don't have the time to get back on it at the moment:(

 

Are you having problems with them then?

 

xx

Time flies like an arrow...

Fruit flies like a banana.

Link to post
Share on other sites

Very odd, they did actually send a copy of OH's agreement, but no T&Cs.. but there was no dispute with that as far as we were concerned. However, they are refusing to part with statements over 6 years.. and I really, really want them for the purpose of PPI :lol:

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

  • 7 years later...

Hi, I'm hoping for a bit of advice please.

 

After some very distressing problems many years ago that caused us a significant amount of financial hardship,

I dealt with our cards years ago with the help and support of the people on this site.

 

However, I gave up on some having got nowhere with them (sorted all of my husband's, but ran out of oomph when it came to mine), and stopping paying everyone who didn't comply with CCAs etc was just too much for me.

 

As a result of this, I've been paying Tesco £11ish a month for the last 10+ years on what was a 7k debt.

I've been ok with this as it was easier than dealing with the stress and the impact it was having on my health tbh.  

 

However...Intrum came on the scene a while ago saying they owned the debt and I needed to pay them.

Lots and lots of (ignored by me as I was still paying Tesco) letters from them later, I CCA'd them.

After a few weeks I received a pack containing a few statements from 06/07, some generic terms and conditions, and a paragraph stating

 

"The original creditor's response is as follows:

 

We have enclosed the copy of agreement and the Terms and Conditions. We have also enclosed Statement of accounts. The reason for a difference in the closing balance of the statement is due to the customer continuing to make payments on the account from 2007 until the sale in 2019. We have provided the last payment statement from Jan 19 which shows balance of X, to which again the reason this is different from X is due to  the customer continuing to pay from the determination date in October 2018."

 

I've checked back over the correspondence I had with Tesco way back when, and aside from an unfulfilled CCA, there is also an unfulfilled SAR from 2009. I've never had a signed agreement from them. Also (and don't think I'm not kicking myself over this), about 2 years ago when everything was just ticking along, I was clearing out and decided that I didn't need paperwork from a decade ago on stuff that was in status quo, so I don't think I have any of the stuff they've sent me previously. I know, I know, you don't need to tell me.

 

Having received the little pack of useless info from Intrum in August I've not responded at all, however I have kept up the payments to Tesco which are not being returned to my account, so they are going somewhere (where if they no longer own the account?). A couple of weeks ago I had a letter from Global Debt Recovery which I'm guessing is to do with this. No information other than a phone number and a request to call them, which obviously I haven't. I found the letter again today and it's prompted me to see what, if anything I should do.

 

I'm feeling more up to getting on top of this now, and am wondering what my next step should be? I used to know what I needed to do, but so much time has passed I'm wondering if things have changed, hence the request for advice.

 

Any help would be appreciated, thanks.

 

Time flies like an arrow...

Fruit flies like a banana.

Link to post
Share on other sites

  • dx100uk changed the title to Tesco [RBS] credit card debt sold to Intrum

old and new threads merged for history

shame you blindly paid all these years when there was never any enforceable agreement.

just running the SB date to infinity.

 

can you scan up to ONE multipage PDF 

the CCA return please from intrum [1st credit]

 

read upload carefully

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Thanks for the reply DX.

 

I know, but at the time I'd have been a mess if it had become litigious. Probably still would tbh, but I feel more up to dealing with DCA than the OC for some reason. 

 

I'll scan up later, not at home for a while. 

 

 

Time flies like an arrow...

Fruit flies like a banana.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...