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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
    • Thanks for all the suggestions so far I will amend original WS and send again for review.  While looking at my post at very beginning when I submitted photos of signs around the car park I noticed that it says 5 hours maximum stay while the signage sent by solicitor shows 4 hours maximum stay but mine is related to electric bay abuse not sure if this can be of any use in WS.
    • Not sure what to make of that or what it means for me, I was just about to head to my kip and it's a bit too late for legalise. When is the "expenditure occured"?  When they start spending money to write to me?  Or is this a bad thing (as "harsh" would imply)? When all is said and done, I do not have two beans to rub together, we rent our home and EVERYTHING of value has been purchased by and is in my wife's name and we are not financially linked in any way.  So at least if I can't escape my fate I can at least know that they will get sweet FA from me anyway   edit:  ah.. Sophia Harrison: Time bar decision tough on claimants WWW.SCOTTISHLEGAL.COM Time bar is a very complex area of law in Scotland relating to the period in which a claim for breach of duty can be pursued. The Scottish government...   This explains it like I am 5.  So, a good thing then because creditors clearly know they have suffered a loss the minute I stop paying them, this is why it is "harsh" (for them, not me)? Am I understanding this correctly?  
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BMIBaby Admin Charges


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I unfortunately made a slipup with the name of my sister when I was booking for a flight - I used her maiden name instead of her marriage name. I immediately realised my mistake afterwards and rang the customer service line as soon as it was open. Only to be horrified that they would charge £35 (admin) + £80 (new price) = £115. After much persasion they agreed to £35 if I could fax them a copy of the marriage cert. I tried about six different fax machines but always their machine did not answer. Then they said they would do it for £100 admin fee. I wrote to the 'customer relations' dept who just said I wuld have to pay the £100.

Given that this is not a person change but a maiden name change that can be proved, can I claim that £100 admin fee is unfair?

This is bearing mind that to even to do that you have to ring a premium rate number (35p per min) to get the change done.

 

Any advice welcome

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Put down to experience, I'm afraid. Budget means check everything twenty times before clicking purchase, T&C's the lot. They know if you make a mistake, they'll have you...it's the game. It's not on, but it's easy money for them. We don't live in a customer service world, it's all profits and hugely inflated charges.

 

I've always thought those admin charges are challengable, but a name change isn't as easy I don't think. It would be for me if you were to fight it in court, but alas it's not so easy.

 

I'm not surprised at the fax thing, that was probably to get you off their backs, though I think you're getting confused over the admin fee... £100 would be bonkers!

 

I think that's still including a price rise of some sort. Out of curiousity, how long after you made the booking did the ticket price shoot up £80? Sometimes it's better to start a booking afresh than fall for their fees.

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Thanks for the response.

The admin fee for name changes is actually £100...

"Name changes to flights can only be made via the call centre and are subject to an administration fee of £100 (€125) per passenger."

http://www.bmibaby.com/bmibaby/en/index.aspx?p=21

I rang up the next day and the price had gone up £40 on each leg.

However, I think they have changed the rules since then. They don't charge the fare difference anymore. I guess they have worked out that it is more lucrative to charge £100 per shot than to charge £35 + fare difference.

 

The reason why the price went up so quick, was it was a school holiday. These are already not cheap. I'm already paying £212 for the ticket! I was just outraged at £100 + premium rate call for a simple name change following a geniune slipup.

Edited by ponsrow
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Yikes.

 

Well, it's an admin fee. I'd be wanting to know how they break it down, and I reckon the only way is to take them to Court.

 

It can be a real headache and takes time and research, that's why so many people roll over and take it up the proverbial.

 

I know I would try though. :D

 

£100 to type in a name change? and E125 is alot more than £100, the cheeky swines.

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This is a verified, geographical saynoto0870 BMI Baby number if you need to try it.

 

01332 854000 (HQ Customer services switchboard)

 

I think their argument would be a 'service', but would it still be OK if it were £2K? Got to draw the line somewhere surely.

 

Just an opinion, but I would think it would be considered unfair (totally anti MSE sheep sentiment).

 

Does anybody think UTCCR would apply here?

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If you want to take that flight, you'd need to pay it and then try to reclaim it, totally up to you.

 

You can keep at them trying, but ulimately it's up to them what they charge at this stage. They might give in a bit, but writing to give 'them a chance' isn't really right, they have your money and are holding you over a barrell. You'd have needed to have already been slapped by this digusting fee in order to warn them as such, should you choose to try and sue them.

 

Do consider another airline if cheaper than the fee. There are some very good deals out there on flights at the moment.

 

Still, I doubt you can reclaim what you have lost so far, so I'd pay it for now with a view to taking advice on how to get it back on your return.

 

Admin fee in the UK £100, or EU £110... that sucks, and evidently have chosen to retain the number in spite of the weakening pound. :rolleyes:

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Btw, ponsrow, you may come up against a couple of arguments which I do not agree with...each to their own!

 

It has been stated, by MSE lords and flocks, many times that if they didn't charge high admin fees poelpe would simply hoover up promo fares and sell them on, and if the name change fee was more realsitic, people would be making alot of mulah at the cost of the TA/TO.

 

That is a problem, and I don't know how to resolve it, but charging customers who have just paid good money and using that excuse, is just pure convienience for the them. It still boils down to unfair terms to me.

 

Some airlines don't allow for name changes at all and force you to re-book, so I suppose it could be worse, but BMI Baby have a cheek charging £100-£110 when the average return flight doesn't cost that.

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Given that a small concession was offered if the marriage certificate was sent through, that would suggest there is a part solution to differentiate a genuine error from someone selling tickets on. The same if surname remains the same but new first name.

 

I've no doubt all solutions will be open to complications and trickery but I feel that if something seems unfair it probably is. I also think that the airlines have opened themselves up to this complaint now that so much of the booking process is online rather than hand written tickets.

 

As to the OP's complaint, I suggest just keep writing and escalating to different levels in the organisation and remind them that they suggested faxing but that did no good.

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What gets me is the fact that the OP rang up straight away after realising his mistake. He had just paid for the seat. The devilment is saying that the ticket has gone up £80 in a New York minute, and finally accepting a £20 admin fee on top. How gracious! not to mention the run around and phone calls.

 

I realise the online price will be cheaper than on the phone, but the point is that if there was any sense of customer service, and not just a view to exploitation, they would just charge a nominal fee for the required manual intervention - nothing to do with selling on here, though it's a problem in general, so I can't agree it's a part solution since they are just whacking £80 on in 'fare increases'.

 

I agree about the automated bit!

 

I don't understand how the T&C's charge £100-£110 to cover admin (and it must without profit) and then ever so kindly accept £20 to do it.

 

Ahhh, rats! It's profiteering and exploitation, and the airlines know fine well they are at it, same as some do by not returning APD and they all claim extraordinary circumstances in every cancellation - it's a miracle!

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Hi. I have just this minute made a mistake myself on a booking with BMI baby. I booked a ticket for a friend to travel down to my wedding in September and put my own name in instead! Duhhh :mad: I have a baby screaming in one ear and a bed calling for me lol. Called up there sales centre straight away (65p a minute!!!) and got the same £100 to change the name. This is absolutely ludicrous!! I of course just re-booked the ticket in the correct name at a cost of £40.90! An expensive mistake to make. Perhaps 'economy' isn't such an economy after all. I certainly shan't use BMIBaby again and neither shall I be recommending them to anyone....quite the opposite in fact. :(

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I've just booked some BMI flights recently and the charge to book on a credit card £26.50!!!

 

Even to book on a debit card - £19.50

 

Oh but it's free if you have a visa electron - exactly what percentage of the poplation have one of them then eh??

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Hi. I have just this minute made a mistake myself on a booking with BMI baby. I booked a ticket for a friend to travel down to my wedding in September and put my own name in instead! Duhhh :mad: I have a baby screaming in one ear and a bed calling for me lol. Called up there sales centre straight away (65p a minute!!!) and got the same £100 to change the name. This is absolutely ludicrous!! I of course just re-booked the ticket in the correct name at a cost of £40.90! An expensive mistake to make. Perhaps 'economy' isn't such an economy after all. I certainly shan't use BMIBaby again and neither shall I be recommending them to anyone....quite the opposite in fact. :(

 

If the booking page isn't 100% correct - they've got you. You're quite right - it then becomes a false economy.

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I've just booked some BMI flights recently and the charge to book on a credit card £26.50!!!

 

Even to book on a debit card - £19.50

 

Oh but it's free if you have a visa electron - exactly what percentage of the poplation have one of them then eh??

 

Open up a basic Bank account and get one andie! Halifax and the Co-op do one for starters. :D

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  • 2 months later...

Have you thought about initiating a charge back with your bank. Different from a section 75 (good less than 100.00) however still extremely useful.

 

There are a number of reasons people use charge back and you have 120 days from the day of the transaction.

 

The list of reasons is quite long...But do a search.

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Hi you've all got me really worried. I booked 5 flights for myself, hubby and 3 three kids last Sep. We're flying out to Spain next week. I didn't include our middle names as the web-site asks for FIrst name and last name. THis isn't technically a name change as the name is staying the same - should I notify BMIbaby and will they charge us? It could be really expensive for all of us.

 

Has anyone any experience of this sort of thing?

THanks

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Hi you've all got me really worried. I booked 5 flights for myself, hubby and 3 three kids last Sep. We're flying out to Spain next week. I didn't include our middle names as the web-site asks for FIrst name and last name. THis isn't technically a name change as the name is staying the same - should I notify BMIbaby and will they charge us? It could be really expensive for all of us.

 

Has anyone any experience of this sort of thing?

THanks

 

You've nothing to worry about, they only ask for, as you say, first and last names.

 

So long as they are as your passports..... you're good to go.

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THanks Thailand, that's very reassuring.:) THe bit that worried me is the website says in small writing you have to fill in names "exactly as appears on your passport". So if I've omitted all our middle names will they use that as an excuse to charge £100 each admin cost when we turn up at the check-in. (I forgot to mention we're also taking my mother so the thought of paying an extra £600 for all of us would ruin the holiday). Reading other people's horror story experiences of BMI Baby I'm worried that they may penalise us because the ticket names aren't an exact match.

 

Thanks again

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