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ponsrow

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  1. I was thinking a small claims court case. Do I have to pay it first, then open the case? Should I be writing first to say that I think this is unfair and giving them a chance?
  2. Thanks for the response. The admin fee for name changes is actually £100... "Name changes to flights can only be made via the call centre and are subject to an administration fee of £100 (€125) per passenger." http://www.bmibaby.com/bmibaby/en/index.aspx?p=21 I rang up the next day and the price had gone up £40 on each leg. However, I think they have changed the rules since then. They don't charge the fare difference anymore. I guess they have worked out that it is more lucrative to charge £100 per shot than to charge £35 + fare difference. The reason why the price went up so quick, was it was a school holiday. These are already not cheap. I'm already paying £212 for the ticket! I was just outraged at £100 + premium rate call for a simple name change following a geniune slipup.
  3. I unfortunately made a slipup with the name of my sister when I was booking for a flight - I used her maiden name instead of her marriage name. I immediately realised my mistake afterwards and rang the customer service line as soon as it was open. Only to be horrified that they would charge £35 (admin) + £80 (new price) = £115. After much persasion they agreed to £35 if I could fax them a copy of the marriage cert. I tried about six different fax machines but always their machine did not answer. Then they said they would do it for £100 admin fee. I wrote to the 'customer relations' dept who just said I wuld have to pay the £100. Given that this is not a person change but a maiden name change that can be proved, can I claim that £100 admin fee is unfair? This is bearing mind that to even to do that you have to ring a premium rate number (35p per min) to get the change done. Any advice welcome
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