Jump to content


  • Tweets

  • Posts

    • Hello!  Wondering if someone can help with this.  I suspect not but worth a go.  I appreciate the "contract is with the seller" line, which is what Evri has fed me but wanted to see if someone with experience in these things could suggest anything else I could do here.  I appreciate there are many topics about lost parcels - My parcels weren't lost, until the driver walked up to my door with them and then decided to make them lost/stolen... I'll summarise what has happened.  Wednesday of last week - Evri delivery driver stole / walked off with 3 of my parcels.  -  Arrived outside my properly, took pictures of the tops of the parcels (pointlessly zoomed in on just the labels, couldn't see anything else), marked the order as delivered and walked off with them.  He's marked on the Evri GPS marked that he was outside.   -  3 different deliveries, from the same company (same boxes etc.), but 3 separate tracking numbers. -  Went through the Evri bot which opened a case on each tracking number.  I then phoned them and left a voicemail explaining what had happened. -  24 hours later had a canned response asking me if the packages had turned up and to check around etc..  I responded explaining again what happened and that they've definitely been taken. -  4 days later,  this morning, I get a response telling me to ask the merchant to refund me. I've responded to this message with a long email, repeating what I said, that I believe the driver has stolen these packages and that he took those suspicious top down shots of the packages, marked them as delivered without ringing or knocking etc.  I've said that I expect them to investigate further, but I gather they won't. In my several messages to them initially and later, I told them I don't care about a refund and wanted the parcels.  They contain some sentimental stuff, nothing of high monetary value, hence me going to this trouble.  I only paid £25 for the contents. I did contact the merchant when this first happened and they asked me to wait a few days.  They ended up refunding me despite me asking them not to and that I wanted them to escalate it with Evri because this appears to be a case of theft.  They didn't seem bothered - Refunded me and told me to go back to Evri and escalate it with them? So - Is there any way to compel Evri to conduct a proper investigation with this driver?  Search for my parcels? Appreciate any assistance - Thanks for reading. Al.  
    • its not a good thing or a bad thing its ongoing. mines gone the same route. these new notifications are equally meaningless.
    • Shein has been linked to unethical business practices, including forced labour allegations.View the full article
    • Hi I have to agree with @unclebulgaria67 post#3 For the funding side of moving to a new area and it being private supported accommodation I would also suggest speaking to private supported accommodation provider about funding but also contact the Local Council for that area and have a chat with them about funding because if you are in receipt of Housing Benefit certain Supported Accommodation that meets a certain criteria is treated as ‘exempt accommodation’ for Housing Benefit purposes but you need to confirm this with that relevant Council in your new area especially since it is Private Supported Accommodation as each Council can have slightly different rules on this. If you have a certain medical condition look up the charities and also have a wee chat with them as they may be able to point you to different Grants to assist with moving costs and your question about funding for private supported accommodation as well.
    • Hi Just to be clear a Notice to Quit is only the very start of the Housing Association going down the Eviction route there is a long process to go. Also to be clear if you leave at the Notice to Quit date only and go to the Council claiming you are Homeless they will more than likely class you as Intentionally Homeless therefore you have no right to be given temporary housing by the Council. The only way that works is when the Court has Granted a Possession Order then you can approach the Council as Homeless with the Court Order. As for the Housing Association issuing the Notice to Quit because there investigation has proved it's not your main residence but you have witness statement to prove otherwise. From now on with the Housing Association you need to keep a very good paper trail and ensure to get free proof of posting from the post office with anything you send to them. You now need to make a Formal Complaint to the Housing Association and please amend the following to suit your needs:   Dear Sir/Madam FORMAL COMPLAINT Reference: Notice to Quit Letter Dated XX/XX/2024, Hand Delivered on XX/XX/2024 I note in your letter that you stated that the Housing Association has carried out an investigation into myself and came to the conclusion that I am not using this property as my main residence and have evidence of this and have therefore issued a 'Notice to Quit' by XX/XX/2024. I find the above actions absolutely disgraceful action by the Housing Association. 1. Why have I never been informed nor asked about this matter by my Housing Officer. 2. Why have I never been given the opportunity to defend myself before the Housing Association out of the blue Hand Delivered a Notice to Quit Letter. 3. I have evidence and witnesses/statements that prove this is my Main Residence and more than willing provide this to both the Housing Association and the Court. I now require the following: 1. Copy of your Complaints Policy (not the leaflet) 2. Copy of your Customer Care Charter (not the leaflet) 3. Copies of your Investigation into this not being my main residence.    As well as the above you need to send the Housing Association urgently a Subject Access Request (SAR) requesting 'ALL DATA' that simple phrase covers whatever format they hold that in whether it be letters, email, recorded calls etc. The Housing Association then has 30 calendar days to respond but that time limit only starts once they acknowledge your SAR Request. If they fail to respond within that time limit its then off with a complaint to the Information Commissioners Office (ICO).     
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Me V Natwest


mexico31
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6380 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

:-x OH MY GOD!!!!

 

I send my data protection letter on the 07.07.06 and it has taken 4 days and about 5 phone calls to find out if they have received it!! After calling again today they have confirmed that my statments have now been ordered and will be on the way ASAP. I'm not holding my breath.....:-x :-x

 

Keep you posted

Link to post
Share on other sites

Best of luck

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Guest NATTIE

Please make sure NW put a note on your account re statements because if not, they will be destroyed and the process starts all over again

Link to post
Share on other sites

AAARRRRRRRRGGGGGGGGGGGHHHHHHHHH.:mad: :mad: :mad: :mad: :mad:

 

Just been on the phone AGAIN to Natwest as I still haven’t received my copy bank statements. I was told that they have been destroyed as there wasn’t a despatch note on them?!?!?!?!?! How hard is it I ask you?? She told me if I haven’t received them within 10 days I should call back. 10DAYS , its already been 35 days

I am also claiming back charges with First Direct and sent the request for statments on the same day. I have received the copy statements, sent the request for payment, received a reply and now sent the LBA.

I am going to have a breakdown........

Link to post
Share on other sites

Guest NATTIE

Staff are making mistakes ordering statements and yet again you are yet another person who has not receieved statements promptly

Link to post
Share on other sites

  • 2 months later...

Hi All,

 

Sent request for payment 11.09.06, LBA 28.09.06 and submitted my money claim yesterday 18.10.06.

 

Just a little question.. I logged into moneyclaim today to check the status and it says that the claim has been issued. In the judgment section is says "Start". When i click on this to get more info it asks

 

" Do you wish to enter Judgment by default or by admission? Please select one of the options

 

The defendent has not filed an admission or defence to my claim

 

The defendent admits that all mone is owed

 

 

Do i just wait and do nothing?

 

thanks for all help

 

Nicky

Link to post
Share on other sites

NW have 28 days to lodge a defence, but they wiil be notified of the case and acknowledge it within 14 days. You should get a written confirmation of this from the court. It;s just sit & wait time now.

M-Stanley, Marbles , Barclaycard,Cap 1, NW CC's x 3, NWest, MBNA , HSBC CC ALL WON

 

Outstanding

Halifax initial 11/10 acknowledged 19/10 LBA 25/10

LTSB initial 12/10 LBA 26/10

Barclays initial 3/10,response 9/10 LBA 17/10,MCOL 1/11, defence &AQ 10/12

Bof Ireland mort' S.A.R 16/10, initial 23/11, LBA 7/12,MCOL 23/12

NatWest home loans S.A.R sent 23/10,Initial 16/12, LBA 6/1

NatWest business a/c initial 9/11, LBA 25/11, MCOL 9/12, AQ 20/1,cheque recieved 17/2 but had to send it back !!

HSBC c/a AQ returned 17/2

HSBC bus' a/c MCOL 17/2

Link to post
Share on other sites

Me V. Nat West

I have just gone through the 1st stage of the claim by requesting details of the charges or my bank statements. Spookily enough I received a parcel (which was torn open, took aout 2 weeks) with 6 years of statements and no covering letter...how rude! It took me about an hour to go through them all and I am about to try the 2nd stage and recover £4,286 (plus interest) I'll let you know how I get on!

Link to post
Share on other sites

  • 4 weeks later...

Hi all,

 

Received a letter in the post yesterday from those nice people at Cobbetts with an offer of just over 1/2 of what i'm claiming. NO THANKS

 

I shall send them one back accepting as part payment and letting them know i will be continuing with the claim.

 

What sort of time frame have people experienced before getting the full amount???????

 

 

Many thanks,

Link to post
Share on other sites

Hi all,

 

Received a letter in the post yesterday from those nice people at Cobbetts with an offer of just over 1/2 of what i'm claiming. NO THANKS

 

I shall send them one back accepting as part payment and letting them know i will be continuing with the claim.

 

What sort of time frame have people experienced before getting the full amount???????

 

 

Many thanks,

 

Unfortunatley there is no time frame.

Link to post
Share on other sites

  • 2 weeks later...

Hi all,

 

Still waiting..... wish they would hurry up so i can do some Xmas shopping!!

 

Anyway... not sure if I can do anything about this but thought i would ask. I have been defaulted by Natwest. The story goes.... I was using my overdraft and not paying any money in the account, they were charging me and i then went over my limit and In the end they defaulted my account and sent by debt to a collection agency. Natwest did contact me and i set up a payment plan but i didn't keep to it hence the collection agency.

I don't want to have a default against my name for the next 6 years. Do i have any hope of getting it removed??

 

Any help would be great

 

Thanks 2 all,

 

Nicky

Link to post
Share on other sites

Still waiting for any help on my question above if anyone can?

 

Received defence in the post from Cobbetts yesterday

 

  • The defence is filed and served without prejudice to the defendants case that the particulars of claim do not disclose reasonable grounds for bringing a claim against the claimant to recover the bank charges (and interest thereon) referred to in the particulars of claim or any other sum(s). In the event that the claimant does not properly particularise her claim then the defendant will apply to strike out claim and/or for summary in respect of the same.

  • On allocation the defendant invites the court to direct that there will be a case management conference in order for the court to consider the making of appropriate orders to give the claimant the opportunity to properly particularise her claim

  • Ni admissions are made as to what charges have been debited to the claimants bank account.

  • In relation to the allegation that the contractual provisions to which the charges have been applied are unenforceable by virtue of the Unfair contract terms act 1977 (“UCTA 1977”) and/or the unfair terms in consumer regulations 1999 (“The regulations”) and/or the common law, the claimant is required to identify:

4.1 (a) the section(s) of the unfair contract terms act 1977(“UCTA 1977”);

(b) the regulations of the unfair contract terms in consumer regulations 1999 (“the regulations”); and © the principles of common law relied upon by the claimant in alleging that the contractual provisions(s) referred to are unenforceable ; and

4.2 the contractual provision(s) that the claimant allege are invalid by reference to UCTA1977 and/or the regulations.

Until such time as these sections/regulations/provisions are identified the Defendant cannot (save as appears below) plead to the allegation referred to in paragraph 4 above. The defendant therefore reserves its right to plead further to the allegation (and if) the claimant identifies the relevant contractual information

Someone help. Do I reply to the Court or Cobbetts?

Many thanks,

Link to post
Share on other sites

Just acknowledge to Cobbetts that you have received their defence then wait, you should receive the AQ next.

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

Link to post
Share on other sites

Nicky,

 

Did you send a copy of your charges spreadsheet with the claim, or at worst shortly afterwards?

 

If so, then fine. If not, send a copy with the AQ when it is time...

 

Also, did you use the Particulars of Claim from this site?

 

As for the default removal, did you mention this in previous letters?

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Hi Jonni,

 

I sent a copy of the charges with a copy of my moneyclaim to Natwest on the day I raised the claim.

 

Please see below my MCOL claim

 

1. The Claimant has an account 96946431 with

the Defendant, opened 09/09/1996. Since

05/02/2001 the Defendant debited charges and

interest in respect of purported breaches of

contract. 3. Defendant is aware of all

details as a list of charges has already

been supplied. Another copy will be sent. 4.

Claimant contends: (a) The charges exceed

the Defendant's losses caused by the

breaches; (b) The Term permitting the

Defendant to levy such charges is

unenforceable under the Unfair Terms in

Consumer Contracts Regulations 1999, Unfair

Contract Terms Act 1977 and at Common Law.

5. Claimant claims: (a) return of the

amounts debited of £1616.00 (b) Interest per

S.69 County Courts Act 1984 of 8% - £390.94

continuing at 8% until judgment or

settlement at a daily rate of £0.36; 6.

Alternatively, if the charges are a fee for

a service, then they must be reasonable

under S.15 of the Supply of Goods and

Services Act 1982. 7. Costs allowed by the

Court.

 

 

 

I haven't mentioned the default removal in previouse letters.

 

Also, Received a notice trasfer of proceedings 23.11.06 and my AQ. Any help on this would great.

 

Many thanks,

 

Nicky

Link to post
Share on other sites

Totally up to you, Cobbetts are likely to wait til closer the deadline, they usually do!!

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

Link to post
Share on other sites

Well, if you have not previously mentioned the default then your options are limited. You could still amend the claim, but it would really have to be very quickly done, or you could await the outcome of the charges claim and then start a new claim for the default removal.

 

The possible difficulty with that scenario is that a Judge might decide that the charges have been dealt with and not allow you to get into discussion about them, leaving you with a very reduced argument for claiming that it should be removed....

 

I say might because it really is silly to consider the possibility that a Judge would not allow you to discuss matters of law - unfortunately I had one a few weeks ago - so they are out there!

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

  • 2 weeks later...

Help Me Please.

 

I have to fill in my Allocation Questionaire now and would really appreciate any help you all can give.

I have looked at the templates for advice but I am crap and don't know what to put in the other information.

 

Nicky

Link to post
Share on other sites

Here's the info you need to enter:-

 

I am respectfully requesting that my claim be allocated to the small claims track.

 

This issue is not a complicated one; it is an issue of fact and not of law. The issue is only whether the money levied by the Defendant in respect of its customer’s contractual breaches exceed their actual costs incurred. I am happy to pay their actual costs and I am surprised the Defendant did not counterclaim for these, because I would have paid them without argument.

 

However, the continuing problem is, (in common with the 100s of other cases currently being brought by other bank customers), that the banks refuse to reveal the details of their penalty-charging regime. As the banks have a fiduciary duty towards their customers, they have a duty to deal straightforwardly and in utmost good faith.

 

Accordingly, I would respectfully ask that the court in this case, not withstanding allocation to the small claims track, order standard disclosure. I understand that it is in the courts discretion to do so. This would bring a rapid end, not only to this litigation, but would also likely bring an end to much of the litigation in progress against other high-street banks.

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

Link to post
Share on other sites

Hi

 

I asked this yesterday, I am not sure if you need to mention the default. (Maybe some one else can advise you on this)

 

However this is what i put:.....

 

I am respectfully requesting that my claim be allocated to the small claims track. This issue is not a complicated one; it is an issue of fact and not of law. The issue is only whether the money levied by the Defendant in respect of its customer’s contractual breaches exceed their actual costs incurred. I am happy to pay their actual costs and I am surprised the Defendant did not counterclaim for these, because I would have paid them without argument.

 

However, the continuing problem is (in common with the 100s of other cases currently being brought by other bank customers) that the banks refuse to reveal the details of their penalty-charging regime. As the banks have a fiduciary duty towards their customers, they have a duty to deal straightforwardly and in utmost good faith.

 

Accordingly, I would respectfully ask that the court in this case, not withstanding allocation to the small claims track, order standard disclosure. I understand that it is in the courts discretion to do so. I believe this would bring a rapid end to this litigation.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...