mental mini's brighthouse problems :(

[mentalmini]

quote

Ok

 

Sounds to me like you have been conned by BH good and proper.

 

This needs really clarifying though, to make sure we get them by the short and curlies!!

 

Did you have OSC (Optional Service Cover)? It's incidental really, because the Supply of Goods (Implied Terms) Act would be more than sufficient to make sure that your faulty laptop was either repaired, replaced or refunded. The only exception is if the damage was caused accidentally, or through natural wear and tear.

 

If it was dealt with via this method, then BH would have to pick up the tab, and redress it to the manufacturer themselves AFTER you had been dealt with satisfactorily.

 

However, they have simply gone down the route of processing a DLC claim. The item has been BER'd (beyond economical repair) and you had to pay a standard £100 excess that they levy on claims for laptops, and another 3 weeks payments while they drag out their decision. This is ludicrous and down right theft IMHO.

 

The new laptop you have is on a new agreement isn't it? Well they just signed you up for a new laptop from the beginning again. As the other was written off as part of a DLC claim, the money you have paid on it is written off too, as it is considered as a rental!

 

So, we need to clarify 1) exactly what was wrong with the laptop and how it occured, 2) did you have OSC on the old laptop and 3) did you sign a new agreement for the new laptop.

 

If they have done the dirty on you, then we have many ways in which we can get justice for you, including exposing them in the media. But lets not get ahead of ourselves, lets get the facts straight first.

 

 

1) the laptop slipped off the settee & the screen broke

2) i did have a OSC on the old laptop

3) i did sign a new agreement on the new laptop

 

 

i knew in my heart it wasn't right

[plumberjon]

1) the laptop slipped off the settee & the screen broke

 

2) i did have a OSC on the old laptop

 

3) i did sign a new agreement on the new laptop

 

 

Sorry, but you're not going to like this!

 

As unfair as this sounds, the claim was because of accidental damage.

 

Therefore the branch was right to make a DLC claim.

 

Unfortunately, DLC only protects the future payments to BH, at whatever point the agreement is at. It DOES NOT replace your item. This is why I always tell people to use their own house contents insurance, or get it if you don't have it.

 

If you had not long to pay for this, it would have been more "customer focussed" to see what other options were available to you, rather than just following the book.

 

I will forward this post to some members on here who are still employed by BH and see if they can help too, but I'm afraid the news isn't great.

 

PJ

Edited April 10, 2009 by plumberjon

[Lefty]

Yep - completely agree with Jon (as usual)...

I have carefully read through your case (spread over two threads!) and, what at first, sounded like yet another blatent disregard of the SUPPLY OF GOODS ACT (IMPLIED TERMS) 1973 turns out not to be so.

With the absence of your own home insurance, BrightHouse have acted quite correctly. (Albeit it somewhat underhanded)...

Look at it is this way: If you had purchased a laptop from, say, Currys - and taken out finance for the said laptop - and then you damaged it accidently, would you expect Currys to refund you, or supply a replacement?

My best advice would be to get some REAL home insurance and, when you're absolutely sure it covers items in your home subject to a hire purchase agreement, CANCEL your DLC policy with BrightHouse.

Sorry you've had to go through this.

Cheers

Lefty

[mentalmini]

Yep - completely agree with Jon (as usual)...

 

I have carefully read through your case (spread over two threads!) and, what at first, sounded like yet another blatent disregard of the SUPPLY OF GOODS ACT (IMPLIED TERMS) 1973 turns out not to be so.

 

With the absence of your own home insurance, BrightHouse have acted quite correctly. (Albeit it somewhat underhanded)...

 

Look at it is this way: If you had purchased a laptop from, say, Currys - and taken out finance for the said laptop - and then you damaged it accidently, would you expect Currys to refund you, or supply a replacement?

 

My best advice would be to get some REAL home insurance and, when you're absolutely sure it covers items in your home subject to a hire purchase agreement, CANCEL your DLC policy with BrightHouse.

 

Sorry you've had to go through this.

 

 

Cheers

Lefty

 

 

 

 

 

Thank You,