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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
    • please stop posting up unnecessary unnamed screenshot files  you've done it throughout your threads and we have to renamed them. RENAME THE FILE before you upload if its just text information like a defence or a claim history or a link to a previous post  type it here not by an unnamed screenshot attachment  . sorry NM but you've been here dealing with PPC claims since 2021 somehow you always manage to screw up.......or do totally the opposite of std repeated advice on 10'000 of PPC threads here you are your own worst enemy... dx  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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bailiff Andrew James Enforcement CTAX debt at my door a few weeks ago


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Guest Happy Contrails

That wont work. Send this letter to both the council and the bailiff then follow it up by fileing a claim in the small claims track naming ONLY the council as the defendant.

 

Bailiffs/Council

Address 1

Address 2

Address 3

Postcode

 

DATE

 

Dear Sir/Madam

 

Re: [YOUR NAME + REF]: Your fees.

 

I write following a visit by your bailiff however there appears to an irregularity with his fees and I ask you to provide the following in writing within fourteen (14) days:

 

1) The name and address of the court that issued the certificate for the bailiff in charge

 

2) The amount of i) bailiffs fees, and ii) the original debt

 

3) Truthfully confirm the bailiffs fees comply with legislation

 

If you appear to be unable or unwilling to provide the above, I will automatically commence proceedings on that basis.

 

This letter is delivered by Royal Mail and a certificate of posting has been obtained. It is your responsibility this letter is handed to the relevant person in your organisation.

 

Yours Sincerely

 

YOUR NAME

 

No positive response then sign up to Money Claim online https://www.moneyclaim.gov.uk/csmco/login_pass_yes01.jsp

 

In the Particulars of Claim

 

On [DATE] I was charged by a bailiff acting for the defendant the sum of £[AMOUNT] unpaid council tax plus fees of [£AMOUNT] and those fees are inconsistent with legislation. I have tried to seek a reasonable resolve with the defendant who is unwilling to settle the matter and their contractor has closed the case. I ask the defendant pay me the sum of £[AMOUNT] and statutory interest 8% from the date the money become due under Section 69 of the County Courts Act 1984 plus costs allowed by the court.

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should i only do this once the debt is paid off as i have to phone the bailiff today to let them know that the council said that i have to pay £50 per week and arrange the payments???or can i put it in now..

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hi all have just looked to see how much it would cost to hire out a 14ft van and it came in at £75 so the £225 that the bailiff charged me would this come under the unreasonable cat????

do i e mail the council with this or just leave it well alone as the council have helped me out by getting the payments reduced and stopped them coming to remove the goods as i dont want to rock the boat and end up in the same situation i was in...

thanks all for all the help and advice..

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Guest Happy Contrails
it would cost to hire out a 14ft van and it came in at £75 so the £225 that the bailiff charged me would this come under the unreasonable cat????.

 

You have a right to make a complaint for trying to charge £225. It is attempting to defraud and still commits an offence. You can file the complaint against a bailiff at any time, but you must reclaim overcharged fees from the Authoirty within 6 years from the date the unlawful charge was made. The law only provides reasonable costs for transporting goods in a van, no goods trasported in a van then reasonable costs = £0.00.

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That wont work. Send this letter to both the council and the bailiff then follow it up by fileing a claim in the small claims track naming ONLY the council as the defendant.

 

 

 

No positive response then sign up to Money Claim online https://www.moneyclaim.gov.uk/csmco/login_pass_yes01.jsp

 

In the Particulars of Claim

right have just finished writting this letter out twice (hands now hurting lol) so if isend this first and dont get the charge taken off for the van do i then file a claim in the small claims and how do i go about this???sorry if im being a pain...
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i am having a similar prob regarding van fees i was charged £225 for a van which never came and told by the council that it was with a view to remove goods...

have been told that yes they can charge van fees only if a levy has been made and even if they do not remove goods which i always thought that they had to remove goods to charge for the van fee have been looking round but cant get a proper answer on this as a lot of peopls views are different where ever you go...if you find anything out that you think is right please let me know thanks

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Council tax, no such fee is allowed.

 

Parking tickets regulations (The Enforcement of Road Traffic Debts (Certificated Bailiffs) Regulations 1993) provides for reasonable costs for bringing a van to an address with a view to transporting goods belonging to the debtor in it. If no goods belonging to the debtor are transported in the van or the van is owned by the bailiff or his firm and he has already charged the debtor a separate visit fee as prescribed elsewhere in the regulations then reasonable costs = £0.00. Operative word is costs, its not a fee.

apparently yes they can charge van fees for council tax i asked the council for a screenshot of the charges on my account and they said that £225 was for van fees with a intention of removing goods now surely if they went aloud to add them charges the council would know wouldn't they?????not saying you are wrong but am getting such mixed replies dont know if im coming or going with this one lol

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I'm not 100% sure but I thought they were allowed to charge a van fee but only if a walking posession and levy had been done previously - I believed these cannot be done on the same day as the attendance with a van. Also the charges have to be reasonable i.e. what it would cost you to hire the same van size from a rental company for the time they were at your premises.

 

I stand to be corrected though

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Guest Happy Contrails

There is no regs IFAIK that prescribe costs for turning up with a van with a view to remove. As the law already provides for bailiffs to charge a fee for making the visit, there are no reasonable costs.

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There is no regs IFAIK that prescribe costs for turning up with a van with a view to remove. As the law already provides for bailiffs to charge a fee for making the visit, there are no reasonable costs.

so does that mean that they can charge whatever they like????

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Guest Happy Contrails

No. it means reasonable costs. Its not a fee and its not for financial gain.

 

If the bailiff makes a gain for himself or another then he commits fraud by charging a van fee where no goods are removed while charging a separate fee for making the visit.

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Guest Happy Contrails

It provides reasonable costs. These are not fees and not for bailiffs to make a financial gain.

 

It means if the bailiff can show it has cost him physical money to obtain a van and bring it to an address he can ask for costs. If the bailiff has already charged a fee to make a visit then there are no costs because he has made his money from the fees because he can turn up in a vehicle of his own choice. He cannot charge a fee if his choice is a van where the bailiff has no intention of transporting any goods (e.g. the property is locked up, empty, not available to the bailiff or the debtor does not live there).

 

This is my last post on this thread.

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there was no fee added for the visit just the van which was supossed to come back at 5 o clock i sat round all day having panick attacks waiting and waiting for him but there was no show no phone call nothing for a few weeks then the letters started coming saying that they were on their way out....

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dont you have to sign that walking to??to give them the ability to break in not to sure on this though....

also i am sure i have read on net some where that the court has to give the bailiff permission to break in they dont issue it srtaight away think the bailiff has to go to the judge and seek permission not 100 % sure but will have a look now and let you know..

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