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    • You will receive a Notice of Judgment with details of the judgment and payment details
    • Hello, welcome to CAG. It would be a good idea for you to read other shoplifting threads here to get an idea of how this works. The police won't get involved now, so no chance of arrest. You need to avoid that branch of John Lewis for a while though. Basically, John Lewis's security people will give your details to either a firm like Retail Loss prevention or DWF solicitors who will then write to you with scary-sounding letters to frighten you into paying them some kind of penalty. They have no legal power and can't take you to court, only John Lewis can. Last time we saw a retailer in court against shoplifters, it went very badly for them and we haven't seen a case like that since - over 10 years ago. But you need to figure out why you did this. If you need support, talk to your GP and aske them. They will have heard it all before and won't judge you. Best, HB  
    • In addition to the information you've been given above, I suggest that you spend some time reading up on the stories on this sub- forum. There is a lot of information about suing as an entitled third-party. Take a couple of days – and by Monday you will be much more confident. More in control and you will have fewer questions to ask but the questions that you do think up will probably be more relevant and more interesting to your case. Do the reading. This is always an essential first step   Additionally please can you give us more details. What was the item, was it correctly declared, was the value correctly declared, what was the value that was declared? Very importantly what date did you send it?
    • I got caught today shoplifting some shampoo & conditioner at John Lewis. I felt absolutely awful. The people were quite nice as I returned the items without any hesitation, gave them my name, address & DOB. They did not ask for official ID, and let me go after taking my picture and then handing me a paper saying I am banned for life. I just now read on the paper that they may share my details with third parties (police) and am extremely stressed. I've previously shoplifted, not at this John Lewis but others of their stores (an absolutely horrible habit made worse by cost of living crisis).... How likely is it that they will actually start an investigation for this offense? May I get arrested for this? While I was in the backroom, the security was quite nice and told me that no police would be involved unless I broke my ban.
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claim with capital one cca


chris2806
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Hi, usual stuff I'm afraid - no work , no money

Have cca'd capital one and just got back a copy of their present T&c and have replied that they have not complied etc.

now have a "final response" from Ellie, will try and post it up but is seems to be the same as others have recieved.

Question is what should I do now

 

Hugely usfull site this - gives one confidence to chase them!

Edited by chris2806
typo's
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Hi Chris and welcome.

 

Are there any unfair charges on the account?

 

You have two choices really, play silly buggers with them or reclaim the charges against the balance of the account and then play silly buggers with them.

 

Jogs

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wow that was quick!

 

my preference to to play silly buggers, in an ideal world I dont want to contiue paying them - they have had a fortune from me so would like to find their agreement to be unenforceable - but what are the chances of that?

 

thanks

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  • 2 weeks later...

Chris, the Notice of Arrears can be filed and ignored. As they rightly say, it is now a requirement that they issue these at least ever 6 months. Why? I have no idea.

 

It is not a Default Notice.

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 1 month later...

Hi all, yikes! looks like I've just got a default notice, would someone be kind enough to have a look and suggest what my response should be

thanks

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Hi Chris,

 

I'm afraid to say thats definitely a Default notice and the prescribed format of words appears to be ok along with the dates to remedy.

 

They shouldnt default you when they havent complied with s78 but I'm afraid they will.

 

S.

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Yes, I am also sorry to confirm that they appear to have got it right this time, by allowing 28 days from the date of the letter.

 

However, the clause 8 they say you have breached. A possibility they have messed up there, you dont have an agreement from what I can see. So they might have got that bit wrong :)

 

However, until you see a copy of the agreement then you wont know for sure.

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Uploading documents to CAG ** Instructions **

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5: Forum rules - These have been updated - Please Read

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi citizen b and shadow, thanks for the reply and help, what should i do now? just sit it out and wait for court action?

regards

chris

 

Might be an idea to send the account in dispute letter telling them they havent responded to your s78 request properly.

 

You could try a Subject Access Request to see if they send the agreement, its £10 unfortunately.

 

If your credit rating is important I'm afraid its going to take a battering, even if you were to get help from CCCS or national debt helpline in negotiating minimum token payments of £1 a month they'll probably default you in the process.

 

If youre not worried about the credit rating and can put up with lots of phone calls and letters then you could just ride out the storm and do the same as most cap one threads on here... each time they push it to a Debt collection agency, write back saying the account is in dispute send it back to the original lender. This can go on and on... if the agreement you have signed is the same as some one here, it'll just keep doing the round until they possibly sell it and then they might take you to court, although if you have no job and no equity in your home its unlikely they'll do that.

 

S.

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Hi Chris and welcome.

 

Are there any unfair charges on the account?

 

You have two choices really, play silly buggers with them or reclaim the charges against the balance of the account and then play silly buggers with them.

 

Jogs

 

At this stage, you still havent received a copy of the agreement. Just because they say they do have a copy doesnt make it so. When was this account opened?

 

Have you sent a Subject Access Request ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi, thats the worry for me, don't have a job at the mo, but do have equity in house, my wife is very nervous....

 

Unfortunately if it does get passed to a DCA they'll do a search and will attempt to find out the equity left in the house to see if you could raise funds that way... they may even offer you a secured loan on the house to tie you in.

 

Its a long way from that though.. they havent responded properly to your s78 request, they would need to default you and terminate the agreement before selling to a DCA.

 

The DCA would have to take you to court and convince a judge that they have complied with the s78 request, that the doc is enforceable and then the judge will look at your income and expenditure and work out an amount you can pay. If you are on benefits that can be as low as a token £1 to each creditor (Dont forget debts are personal, your wifes income is nothing to do with your position)

 

If you then didnt pay the CCJ amount agreed then they could haul you back in court to get the money.

 

Thats the normal way of things

 

Read around the Crapital one threads to get a feel for what they are likely to do next and how they operate. I must admit when I was reading them most were just getting passed from DCA to DCA, so its phone/letters etc but I dont think many were taken to court as crap1 know the agreements dont stand scrutiny usually.

 

Hope this has put your mind at rest a little.

 

S.

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  • 5 months later...

Hi all, an update

recieved a letter last week saying they had "unfortunately omitted some information" and enclosed a copy of an application form (with no T&C ) so I've written back thanking them and pointing out that they had already written stating they had sent all that was required and that I was a bit put out that they had passed the aledged debt to a DCA - I have requested that since they have a document then perhaps they would be good enough to copy both sides and send it to me.

will wait and see what happens next

thanks for your help

chris

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Hi all, an update

recieved a letter last week saying they had "unfortunately omitted some information" and enclosed a copy of an application form (with no T&C ) so I've written back thanking them and pointing out that they had already written stating they had sent all that was required and that I was a bit put out that they had passed the aledged debt to a DCA - I have requested that since they have a document then perhaps they would be good enough to copy both sides and send it to me.

will wait and see what happens next

thanks for your help

chris

 

What is most important is that the "prescribed terms" are on the document that you signed with them. The Terms and conditions are variable and separate. The core terms "prescribed" terms should remain the same.

 

You are entitled to receive a copy of the agreement with prescribed terms and your signature. copies of both the T&Cs at inception and any current version.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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