Vertex Data Science Ltd - Statutory Demand - ***WON + COSTS***

[MARTIN3030]

Yes it wont be any skin off their nose though since they were acting as agents.

Its prob the Law society or Sols regulatory board for them.

[MARTIN3030]

Will sort you out with the FSA Comp details-its bookmarked in my PC.

[MARTIN3030]

Meanwhile....a good day and Horilka is well deserving

[MARTIN3030]

Hmn seems they are no longer authorised by the FSA

 

 

Firm name Post code Previous/Trading As names Status Non-FSMA Registration Formula Vertex Limited W1J 6EQ No longer Authorised

Parker Gee Financial Management Ltd WF2 9HX Vertex Mortgage Solutions Ltd Appointed Representative - Former

Vertex Administration Limited GL50 3SH Malborough Stirling Administration Li..., Marlborough Stirling Administration L... Authorised

Vertex Data Science Limited L34 1PJ Vertex, Vertex Customer Management No longer Authorised

Vertex Life and Pensions Limited - - Marlborough Stirling Life & Pension S..., Vertex Life And Pensions Limited Appointed Representative - Former

Vertex Management (UK) Limited W1J 6EQ Vertex Management (Uk) Limited No longer Authorised

Vertex Mortgage Services Limited GL50 3SH Marlborough Stirling Mortgage Service...Vertex Mortgage Services Authorised

[chrismc]

Meanwhile....a good day and Horilka is well deserving

 

On it now

[chrismc]

Will sort you out with the FSA Comp details-its bookmarked in my PC.

 

OK ta!

[chrismc]

Hmn seems they are no longer authorised by the FSA

 

 

Firm name Post code Previous/Trading As names Status Non-FSMA Registration Formula Vertex Limited W1J 6EQ No longer Authorised

Parker Gee Financial Management Ltd WF2 9HX Vertex Mortgage Solutions Ltd Appointed Representative - Former

Vertex Administration Limited GL50 3SH Malborough Stirling Administration Li..., Marlborough Stirling Administration L... Authorised

Vertex Data Science Limited L34 1PJ Vertex, Vertex Customer Management No longer Authorised

Vertex Life and Pensions Limited - - Marlborough Stirling Life & Pension S..., Vertex Life And Pensions Limited Appointed Representative - Former

Vertex Management (UK) Limited W1J 6EQ Vertex Management (Uk) Limited No longer Authorised

Vertex Mortgage Services Limited GL50 3SH Marlborough Stirling Mortgage Service...Vertex Mortgage Services Authorised

 

 

So cannot do anything under the FSA scheme then?

[MARTIN3030]

So a Letter Before Action is the next step, yes?

 

Yes LBA putting them on notice.

Worth also simultaneously firing a complaint to the ICO.

Reason for that is that a Judge is likely to want to know that you did this-and by the time your claim is issued you may have had a response back from the ICO.

 

County Court Judges have powers to award up to a grand for a breach.

 

Your LBA should invite them to make a reasonable offer of compensation,failing which you will be asking the Court to order full compliance and award compensation and costs at its discretion under the provisions within the DPA.

[MARTIN3030]

"So cannot do anything under the FSA scheme then?"

 

Unfortunately no.

The only other route is to take it up with the FOS and seek compensation from them.

Will cost you nothing to do that....and although it wont be done overnight-it could be worth a shot.

Its unlikely that they would give any remit to the CCA non compliance-the matters in hand are I think the ways in which they dealt with you under OFT Guidance and possibly the Unfair terms regs 2008.

[MARTIN3030]

I am just having a chuckle at the thought of their agents face in that courtroom...I bet he didnt quite know what to say to Vertex after the case.

[chrismc]

Yes LBA putting them on notice.

Worth also simultaneously firing a complaint to the ICO.

Reason for that is that a Judge is likely to want to know that you did this-and by the time your claim is issued you may have had a response back from the ICO.

 

County Court Judges have powers to award up to a grand for a breach.

 

Your LBA should invite them to make a reasonable offer of compensation,failing which you will be asking the Court to order full compliance and award compensation and costs at its discretion under the provisions within the DPA.

 

OK thanks for that Martin, I will do that next job. I assume some on here have been made offers of compo then?

[chrismc]

I am just having a chuckle at the thought of their agents face in that courtroom...I bet he didnt quite know what to say to Vertex after the case.

 

He wasn't a happy chappy well at least next time Vertex come running for help he can tell them to take a hike

[MARTIN3030]

Yes its a good way to go since you are able to show that in pre action protocols you did give them the chance to address your complaints.

It does not take much working out that the possibility of a grand plus costs could easily border on £1600....But I do suspect that any offer from them would demand Conf and full and final-which is to be expected I suppose.

[chrismc]

Yes its a good way to go since you are able to show that in pre action protocols you did give them the chance to address your complaints.

It does not take much working out that the possibility of a grand plus costs could easily border on £1600....But I do suspect that any offer from them would demand Conf and full and final-which is to be expected I suppose.

 

 

OK will get a LBA sent out then and start the ball rolling.

[MARTIN3030]

Good.

You got y'self another green blob too for a good job today !

[chrismc]

Good.

You got y'self another green blob too for a good job today !

 

WOW I would rather have a Russian Standard, though!

[MARTIN3030]

Me too-actually I have got none left

No point going to Johns either.........the only time he drinks it is when I take some of mine !!!

[chrismc]

Martin

 

Is there any special format for complaints to the Information Commissioner, or standard forms and the like anywhere?

[Sunshine54]

hi

just want to say congratulations and well done!

 

It's hard to believe that organisations can still make such a complete mess of the process given the number of cases and amount of publicity that there has been. (actually gives me hope lol)

[chrismc]

Thanks Sunshine, I agree and you would also think that they would have learnt how to do it correctly by now with all the practice they have had, lucky for us, they don't learn

[MARTIN3030]

Martin

 

Is there any special format for complaints to the Information Commissioner, or standard forms and the like anywhere?

 

Theres no temp letters as such Chris because you can do this easily using ICO guidance.

It can be a catch 22 situation if you dont run everything simultaneous for example-a Court will want to know that you have contacted the ICO.the ICO want to know that you have tried to resolve things with the other side etc etc.

In your case you have enough evidence to supply to the ICO given the circumstances-but they are likely to want some written responses from Vertex to you.

In the first instance file the complaint and forward on anything after-the ICO will send an acknowledgement of your complaint and tell you to keep them updated a bit like the FOS do.

Its all about timing really.

Heres what you need to know to get the ball rolling.

If you want any assistance with a letter to Vertex then let us know.

 

Data Protection – when and how to complain

 

 

Under the Data Protection Act, those who collect and use personal information have to follow rules of good practice for handling information (called the data protection principles). The Act also gives rights to individuals whose information they collect and use.

 

How do I know if my problem is a data protection problem?

 

You might have a data protection problem if any of the following apply to you:

 

• You have been denied any of your rights, including your right to see the personal information an organisation holds about you.
  
• Personal information about you is used, held or disclosed:
  
  • unfairly
    
  • for a reason that is not the one it was collected for, or
    
  • without proper security.
    

   

  [*] Personal information about you is:

  • inadequate, irrelevant or excessive
    
  • inaccurate or out of date, or
    
  • kept for longer than is necessary.
    

   

 

Before you complain to us

 

First, tell the organisation concerned and give it an opportunity to put things right. Many data protection problems can be solved quickly without us getting involved. You can call our helpline on 08456 306060 or 01625 545745 for advice to help you to solve the problem.

 

What happens if I cannot solve the problem myself?

 

If you have contacted the organisation about the problem but have been unable to solve it, we may be able to help.

 

If necessary, we will look into your complaint. If we think the law has been broken, we can give the organisation advice and ask it to solve the problem. In the most serious cases we can order it to do so.

 

We cannot award you compensation or punish an organisation for breaking the law. Our main aim is to get the organisation to change the way it works so that it handles personal information properly in the future.

Supporting evidence

 

You will need to provide us with information in support of your complaint otherwise it may not be eligible for further consideration. Our complaint form explains the kind of information we need, but if you are unsure please call our Helpline on 08456 30 60 60.

Make your complaint

 

 

• By post: If your supporting evidence is in hard copy, you can fill in the Word version of our complaint form, print it out and post it to us with your supporting evidence.
  Data Protection Act complaint form (Word version for submission by post).
   
  
• By email: If all your supporting evidence is available electronically, you can fill in our our online complaint form. Important: information included in the form, and any supporting evidence will be sent to us by email. Email cannot be guaranteed secure as email messages can be intercepted.
  Data Protection Act complaint form (for submission by email).
  

[kurvaface]

Have just read through this thead.... Fantastic....congratulations... well done!

[42man]

Moving to Legal Success Forum

[chrismc]

Theres no temp letters as such Chris because you can do this easily using ICO guidance.

It can be a catch 22 situation if you dont run everything simultaneous for example-a Court will want to know that you have contacted the ICO.the ICO want to know that you have tried to resolve things with the other side etc etc.

In your case you have enough evidence to supply to the ICO given the circumstances-but they are likely to want some written responses from Vertex to you.

In the first instance file the complaint and forward on anything after-the ICO will send an acknowledgement of your complaint and tell you to keep them updated a bit like the FOS do.

Its all about timing really.

Heres what you need to know to get the ball rolling.

If you want any assistance with a letter to Vertex then let us know.

 

Data Protection – when and how to complain

 

 

Under the Data Protection Act, those who collect and use personal information have to follow rules of good practice for handling information (called the data protection principles). The Act also gives rights to individuals whose information they collect and use.

 

How do I know if my problem is a data protection problem?

 

You might have a data protection problem if any of the following apply to you:

 

• You have been denied any of your rights, including your right to see the personal information an organisation holds about you.
  
• Personal information about you is used, held or disclosed:
  
  • unfairly
    
  • for a reason that is not the one it was collected for, or
    
  • without proper security.
    

   

  [*] Personal information about you is:

  • inadequate, irrelevant or excessive
    
  • inaccurate or out of date, or
    
  • kept for longer than is necessary.
    

   

 

Before you complain to us

 

First, tell the organisation concerned and give it an opportunity to put things right. Many data protection problems can be solved quickly without us getting involved. You can call our helpline on 08456 306060 or 01625 545745 for advice to help you to solve the problem.

 

What happens if I cannot solve the problem myself?

 

If you have contacted the organisation about the problem but have been unable to solve it, we may be able to help.

 

If necessary, we will look into your complaint. If we think the law has been broken, we can give the organisation advice and ask it to solve the problem. In the most serious cases we can order it to do so.

 

We cannot award you compensation or punish an organisation for breaking the law. Our main aim is to get the organisation to change the way it works so that it handles personal information properly in the future.

Supporting evidence

 

You will need to provide us with information in support of your complaint otherwise it may not be eligible for further consideration. Our complaint form explains the kind of information we need, but if you are unsure please call our Helpline on 08456 30 60 60.

Make your complaint

 

 

• By post: If your supporting evidence is in hard copy, you can fill in the Word version of our complaint form, print it out and post it to us with your supporting evidence.
  Data Protection Act complaint form (Word version for submission by post).
  
• By email: If all your supporting evidence is available electronically, you can fill in our our online complaint form. Important: information included in the form, and any supporting evidence will be sent to us by email. Email cannot be guaranteed secure as email messages can be intercepted.
  Data Protection Act complaint form (for submission by email).
  

 

Well Vertex have simply not complied with any of my requests for information, including my SAR request. I have a LBA ready to go out, so would that be enoiugh to inform the IC and get the ball rolling, or do I have to write again to Vertex and ask them again for the information before writing to the IC?

[chrismc]

Thanks kurvaface