FIRST PLUS....advice please

[candycane]

In may 2004 we took a loan out with first plus...in may we are due to recieve about £14,000 back ...

we were never told the ppi was paid for the whole term of the loan and the policy was only for the first 5 years ! i have all my paperwork and ther is nothing on it at all about paying it over the 20 yrs...

I belive we were miss sold the policy by a pushy sales man!

Do we wait till aprill when we can apply for the money and then apply for miss sold ppi or start it asap...the ppi is £126 a month.

the ppi was only in my husbands name even tho it was a joint loan...

Have i got good grounds for claiming a mis sold policy......thanx

[candycane]

help...anyone !

[varda]

In my opinion yes you have a case for claiming to have been mis-sold. I am no expert but maybe those that are experts maybe busy at the moment. You will get a reply be patient. With regatds to your question about whether to claim now or later I don't think it makes to much difference but as May is fast approaching you could get your £14k quixker than you will get your mis-selling claim sorted out. Again wait for one of the experts or read through some of the threads and advice section.

Good luck they like to delay as much as possible.

[candycane]

thanks xx

[candycane]

n may we too are supposed to have the 5 yr cash back £14000.

what are are chances we have been in arears within the past 5 yrs and are paying xtra on payments to cover it.

is it a lost cause and should i go straight to miss selling proceedure.

will it go against us if we try to claim it ?

If i wait and try to get some of my saving plan ! as it was described to me by a very pushy sales man who came to our home.

what is the point of sending a sar request as the man came to our home via first plus .

i have all my original paper work.

just worried if we ask for it we will void a miss selling case

totally fed up and confused

[candycane]

Tomorrow i am sending my first letter off to Firstplus .....how do i prove what the salesman said when he came to our house ? he told us Firstplus favour customers who take ou their ppi ! and it will speed up our loan...all this without explaining the first 5 yrs only bit and paying for it over 20 yrs!!

He was very insistant we take it out

[pubman1]

They are a bunch of crooks. Not sure I have an answer for you, but good luck!!

[varda]

First you need to do a subject access request thentake it from there. It's your word against theirs really.

[candycane]

should i get a SARN before i send the letter off ?

[varda]

As I said you will need to do a Subjest Access Request template is on this site. You need to send a £10 fee along with it.

[candycane]

Today i sent my first letter off to firstplus ! recorded delivery of course.

miss selling reason being the usual....

5 yr policy costing me nearly £30,000 yet only valid for 5yrs....

very pushy sales man who never explained this at all and said it would help my loan go through quicker & easier....bet he got a nice big commission!

Wish me luck.....how long do they take to reply any one know !

I know its early days but i feel a bit better now knowing i have done some thing about it !

[pubman1]

Hi,

 

When I first decided to complain I used a third party company and F+ got back to them in 2 weeks with a letter to confirm that they were investigating and then about another 2 weeks to say that the PPI was not mi-sold. I am now handling it myself as the third party wanted to send it to a no win no fee laywer as the claim is too big for small calim court. I looked at the arangemnt with the legal firm and it all looked too complaicated so I'll do it myself.

 

Good luck and kee us posted - I sent my complaint on Friday. I also requested SAR on friday in a seperate envelope - may as well keep them busy eh;)

[alanalana]

Hello candycane,

 

welcome to the ppi forum:)

 

Tomorrow i am sending my first letter off to Firstplus .....how do i prove what the salesman said when he came to our house ? he told us Firstplus favour customers who take ou their ppi ! and it will speed up our loan...all this without explaining the first 5 yrs only bit and paying for it over 20 yrs!!

He was very insistant we take it out

 

You use the red highligted text and throw it back at them. It is not up to you to prove mis-selling it is up to them to prove the sales were legal. We now all know of course that the majority of PPI sales were not legal and did not follow the requirements of the consumer/customer to the point where PPI selling is to cease by order of the FSA and ICO.

 

The way to start a claim is to issue a Subject Access Request in line with the Data Protection Act 1998. There is a statutory fee of £10.00 payable with the request. You can insist on getting every little bit of data applicable to you as a data subject. That would include any agreement in force, any old loan agreements with all of the details, together with terms and conditions of the agreement and statements of the account and any recording of telephone conversations or transcripts of those conversations and also and digital, magnetic, paper, microfische (microfilm) or any other records on any other media applicable to you.

 

Make them work hard for the £10.00 and if you are not happy with the response, bang in a complaint to the Information Commissioners Office for non compliance.

 

For too long the financial institutions have been fobbing off potential claimants. Now is the time to get your money back;)

 

aa

[candycane]

we took the loan & ppi out in may 2004 does this go against us as i keep reading that it was all different then and not so regulated ?

[JD2002]

Hi,

 

Sorry to disturb this post but I am new to this website and i was lloking to put a new post regarding ppi. Can anyone tell me how to do this?

 

Thanks.

[alanalana]

we took the loan & ppi out in may 2004 does this go against us as i keep reading that it was all different then and not so regulated ?

 

There is a time limit however, you can claim back beyond 6 years if you have only become aware of the PPI mis-selling issue. I my own case I managaged to claim back to 1997.

 

It may not have been so regulated as now (question mark here as there are now grumblings about how well regulated the banks were to get to the current financial crisis).

 

My main point is follow the route of claiming starting with a SAR and see what turns up. You could be surprised to see you have a sound case to claim.

 

aa

[candycane]

Recieved my reply from Firstplus regaurding my ppi complaint this is what it says....

Unfortunately as the insurance policy was actually sold to you by Norton finance ltd Firstplus is not privy to the sales calls and as such are not in a position to investigate whether the policy was sold in line with FSA guidelines on suitability.

I have passed your letter to Sally Gent,the compliance manager @ Norton today....

and finally if you needto speak to me ring.........Russel Green..

 

There were no sales calls as the man came to our house.....I dont have any paperwork in Norton Finance at all ! all in First plus paperwork....

SARN also went to first plus....was it a waste of time should it have gone to norton.....who i might add i had no idea it was them i was dealing with !!!

Totally confused...what do i do...how can i know he really sent the letter off do i now ring norton or what !!!!

 

[[email protected]?subject=Reporting post http://forums.moneysavingexpert.com/showpost.html?p=19930533][/email]

[pompeyfaith]

First Plus are passing the buck as per usual they sold it to you they are responsible.

 

You can ring norton to find out but i have a feeling they will pass you back to First Plus.

 

Firstplus is not privy to the sales calls and as such are not in a position to investigate whether the policy was sold in line with FSA guidelines on suitability.

 

The above quote is a load of balls If that was the case why did they sell it to you in the first place.

 

Regards

 

PF

[candycane]

Thanks....do i now do another letter to firstplus saying i want them to look again at my case?

Still waiting for my sar to come back from them !

do i word it that my loan/agreement is with fp so they are responsible !

I am going to fight this all the way !

[pompeyfaith]

Yes i would write back and say that you are baffled as to why they make the above quote as it was you that sold it.

 

I would also add a bit about financial companies still snubbing PPI Complaints

 

http://www.consumeractiongroup.co.uk/forum/ppi-media/185501-banks-facing-fines-snubbing.html

 

As it will make them stand up and be aware that you know about such tactics.

 

Take a look at the stickys at the top of this PPI forum as it may help and give you more to throw at them.

 

You will also find this thread useful

 

PPI in the media - The Consumer Forums

 

Regards

 

PF

[candycane]

they make me so so angry

 

My agreement/loan is with FIRSTPLUS...they take my money each month not Norton bloody finance .

Will do another letter to them on monday and say this !

It worries me that it was may 2004 we took out the awful loan so the FOS may be of no help to me ?

anything else i can quote to them !

[hellhasnofury]

they make me so so angry

 

My agreement/loan is with FIRSTPLUS...they take my money each month not Norton bloody finance .

Will do another letter to them on monday and say this !

It worries me that it was may 2004 we took out the awful loan so the FOS may be of no help to me ?

anything else i can quote to them !

 

Hello Candycane,

 

These brokers/lenders can be a little bit frustrating due to them both having their fingers in the profit pie:-x and both of them refusing to take any responsibility and blaming each other.

 

I presume Norton was the broker and firstplus was the lender.

 

Now you have to tackle both of them regarding this matter.

 

There will be issues that you can argue on,

 

Commission based selling money paid to norton by first plus for getting them the business

Multiple agreements

 

There would have been commission paid to the broker from the lender, do you know the amount??????????????????????? This is important.

 

Also have a look at your credit agreement regarding as to whether or not it is a multiple agreement, I will post up some links for you to have a read up on

 

Multiple agreements falling within section 18 CCA 1974

 

secret commisions

Edited March 22, 2009 by hellhasnofury

[candycane]

am bloody fuming !! spoke to nortons today to ask for salesman name who visited us and sold us the ppi and guess what ?? There is no record of any agent coming to our house !!

There is no recordings of any phonecalls !..

The aggreement we have is hand written not printed.They want a copy of it to try and match up the writing ! I can narrow the dates down to a few days.

They admit to selling the policy but as it is fp policy it their responsibility, as they only sold fp ppi with a fp loan .Also sent a sar to nortons today.

HELP HELP HELP

[candycane]

forgot to say that nortons did not record phone calls in 2004 is that true any one know ?

How do i find out the sales mans name ?

[pinknico]

You could try calling the FOS and telling them the whole story and see what advice they give. Also mention the handwritten agreement,is this for PPI or the loan as well?