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    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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SportsDirect not delivered order


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I made an order with sportsdirect.com 3 weeks ago. I do not live in the UK.

3 days after it the money were taken from my credit card. 15 days later I received an e-mail that due to an error in their system they could not fulfil the order and would return the money. The order was for 250 pounds.

When I received the money the bank charged me 10 pounds as it was an international money transfer.

I made a new order. Everything happened again. The money were taken 3 days after the order. The order was not shipped. When I phoned them 1 week later they told me that it was shipped. I asked for a tracking number. They couldn't give it to me.

In the account the order is still "in process" but the money were taken.

I suppose they will refund the money this week. I will be charged again 10 pounds.

Is there anything I can do to receive all my money - because I don't feel fine with the idea of giving them 250 pounds for 30 days and at the end to pay the bank 20 pounds fee because they do not have any contacts with their shipping and accountancy department.

Why do they charge the credit card as when they cannot ship the order?

 

Please advice me what to do.

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I made an order with sportsdirect.com 3 weeks ago. I do not live in the UK.

3 days after it the money were taken from my credit card. 15 days later I received an e-mail that due to an error in their system they could not fulfil the order and would return the money. The order was for 250 pounds.

When I received the money the bank charged me 10 pounds as it was an international money transfer.

 

Why are your bank charging you? Why haven't sportsdirect refunded your credit card? - that's how you paid, that's how it should be refunded & your credit card company shouldn't charge you for that unless that is a condition of the card use. :?

Why do they charge the credit card as when they cannot ship the order?

 

They shouldn't charge until they ship but some companies do.

 

Please advice me what to do.

 

Not sure if this will apply to you if you have a foreign card but in the UK, ultimately your credit card company is responsible for the sum of any goods you don't receive that were paid for with your card so if this applies to you, suggest you contact them.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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The bank charged me because sportsdirect had taken the money and after a week they paid the money to the credit card. It was considered not as a refund but as a new incoming payment to the card. I dont know. I am not charged when I receive money from payments from inside my country.

I asked sportsdirect to use the money for a new order - they said that it was not possible. The money must be returned to the card.

I'm not in the UK.

If this had happpened in my country I would have compained to the Commission for Customers Rights.

I don't think it is right especially as I phoned and explained them everything. And it didn't happen 1 time. But it was happening for second time.

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Think you need to contact your card company - it sounds as though it's their responsibility - & then take it further with your own country's financial regulators if you don't get anywhere.

 

Have you ever had this problem before with refunds from another country going back on your card? Maybe it's just this particular credit card company, in which case I suppose the answer is, don't use it for out of territory transactions.

 

Good luck...

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Bulgaria. But it doesn't matter anymore. I just received an e-mail that sportsdirect couldn't locate my parcel so they had refunded the money.

Just like the previous time.

 

Unfortunately we were unable to locate your parcel so have now refunded you in full as some of the products that you ordered are out of stock so unable to process a refund. If you still require the products you will need to place a new order.

 

Sorry for any inconvenience this may have caused.

 

Kind Regards

 

Carol Mann

Sports Direct Customer Services

 

This is really disappointing.

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  • 9 months later...

I have this week attempted to make a purchase from Sports Direct, I would suggest people not to use this site and save yourself the hassle. I initially paid out 140 Euro for some sports equipment, after 2 days i heard the order was confirmed, however on the third day i recieved an email informing me my order was cancelled and i would be refunded only the purchase amount and not the shipping which is 45 Sterling. I contacted my bank to see what had happened and request a charge back to find out they didnt give any refund but charged me an added 149 Euro. I have contacted my bank to inform them of fraud and have attempted to reach sports direct but to no avail.

 

I strongly suggest persons avoid this site.

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  • 2 months later...

Dear Customers,

Do not use SportsDirect it is my personal opinion. I am so much disappointed and distressed about unprofessional and incorrect service of SportsDirect.

The follow example will prove my opinion. I got my order 17121293 on 27th January 2010 and found the the missing items. Immediately I sent a e-mail to [email protected] with full information for my missing items. The he five of missing items are empty boxes from shoes.The shoes just be missing. There are any traces from other five items.

Began a difficult correspondence to three weeks. I answered accurately and immediately on their every letter. I sent the photos of the received boxes.Their decision is not unable to refund or send the items again.

I really do not understand where is my fault and how where are my clients' rights. As you know I either wrap up or deliver my ordered items. I just pay. I find where is problem in my wrong choice of online shop -SportsDirect.

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  • 2 years later...

i have order from sports direct and i didnt get goods from them and i have sent more than 100 mail to them on their within 3days...yet no reply at all...i was so dissapointed to sports direct...their customer service is oppss!!!~~ really need to think over again if trying to purchase from their website!!!! i have to back to my own country within 2 day and i still fail to receive my order sad...it means i have to lost about 200 pound but get nothing...!!! suck~~

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  • 6 months later...

I'm wondering if this company is going to be the latest casualty in this recession and about to go under.

I bought goods from them and had a devil of a job geting money refunded after returning some of them.

Ultimately I had to refer them to the Trading Standards Agewncy.

They were so keen to hang on the money - and it was only £14

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