Bulgaria. But it doesn't matter anymore. I just received an e-mail that sportsdirect couldn't locate my parcel so they had refunded the money. Just like the previous time. Unfortunately we were unable to locate your parcel so have now refunded you in full as some of the products that you ordered are out of stock so unable to process a refund. If you still require the products you will need to place a new order. Sorry for any inconvenience this may have caused. Kind Regards Carol Mann Sports Direct Customer Services This is really disappointing.

The bank charged me because sportsdirect had taken the money and after a week they paid the money to the credit card. It was considered not as a refund but as a new incoming payment to the card. I dont know. I am not charged when I receive money from payments from inside my country. I asked sportsdirect to use the money for a new order - they said that it was not possible. The money must be returned to the card. I'm not in the UK. If this had happpened in my country I would have compained to the Commission for Customers Rights. I don't think it is right especially as I phoned and explained them everything. And it didn't happen 1 time. But it was happening for second time.

I made an order with sportsdirect.com 3 weeks ago. I do not live in the UK. 3 days after it the money were taken from my credit card. 15 days later I received an e-mail that due to an error in their system they could not fulfil the order and would return the money. The order was for 250 pounds. When I received the money the bank charged me 10 pounds as it was an international money transfer. I made a new order. Everything happened again. The money were taken 3 days after the order. The order was not shipped. When I phoned them 1 week later they told me that it was shipped. I asked for a tracking number. They couldn't give it to me. In the account the order is still "in process" but the money were taken. I suppose they will refund the money this week. I will be charged again 10 pounds. Is there anything I can do to receive all my money - because I don't feel fine with the idea of giving them 250 pounds for 30 days and at the end to pay the bank 20 pounds fee because they do not have any contacts with their shipping and accountancy department. Why do they charge the credit card as when they cannot ship the order? Please advice me what to do.