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    • He was one of four former top executives from Sam Bankman-Fried's firms to plead guilty to charges.View the full article
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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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Selfridges! What are my rights?


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Hi all, hope you can find the time to read through my story and shed a bit of advice on the matter.

 

Ok, I bought a U-Boat watch from Selfrdiges, London in November 24th.

The watch features a crown protector as it's a diving watch. But on 18th December, when I tried to unscrew the cap in order to get to the crown to wind up the watch, the whole crown and protector just started to unscrew from the watch caseand I couldn't unscrew the cap.

Here's a pic for reference:

http://www.jurawatches.co.uk/images/products/main/Classico-AS_044.jpg

 

I emailed U-Boat and they said to send it in to get it repaired, and also stated that they would not charge as it was still under warranty.

On Jan 5th, I took it back to Selfridges to be sent back.

I initially complained and wanted a new one or a refund as I'd paid £1000 for the watch, had it less than a month and it had already broken. They said they couldn't refund or replace it because it was past the 14-day period.

So it seemed I had no choice but to send it back to the manufacturer.

 

Today I received a letter from Selfridges quoting me £105 for the repair of the watch, basically, it needs a new crown, and would take a further 3 weeks to repair.

 

What are my rights?

Firstly, I am not happy with the fact that I've paid £1000 for a watch and having it for less than a month (have only wore it 5-6 times) it has already become faulty.

Surely the crown problem is a manufacturers fault.

Fact of the matter is, the watch is more or less brand new and I don't see why I should accept a faulty-fixed watch back. I would like a brand new replacement, or even a refund, or at the very least, to not be liable for this £105 charge!

 

I will go into the store tommorow to discuss this with the manager, but to be honest I don't think they will offer a replacement/refund.

What rights do I have to argue my case with them?

 

Thanks.

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Like Poppy says.

 

You are rejecting the goods as inherently faulty invoking your statutory rights under SOGA 1979. You have the right to a full refund, and tell them that if they give you anymore of the "14 day period" crap, you'll be straight off to TS to report their breach of SOGA. Then report them anyway because they shouldn't get away with it. :mad:

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Hi all thanks for the replies.

 

I will be visiting the store later today, and will try to speak to someone in charge and demand a replacement or refund and will see what they say, and if I have to bring in the SoGA.

 

Scarletpimpernel: Yes the watch is sold by Selfridges, but under "DM Watches", the wonder room

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Just a little update:

 

I called my local trading standards just now to see where I stood with this, and they basically said that because I went through Selfridges and did not go directly to the manufacturer, I am liable for any charges.

She asked whether I knew the terms of the warranty, to which I replied no. The U-Boat watch does not come with anything which states the terms of the warranty.

 

Furthermore, when I asked whether I could get a replacement/refund or not, she said at this moment in time, it was not possible because 1) Selfridges have already rejected this initially 2) I have already sent in my watch for a repair.

 

Not looking good then. Any thoughts?

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Another update:

I found out the problem.

Basically I decided to call U-Boat directly and question why there was a charge, especially since I received an email stating there would be no charges.

 

They found my details and my watch had been sent in...BUT without the guarantee card. Now at the time of handing in my watch I also gave Selfridges my guarantee card!! So I don't know what they've done with it and why it had not been sent in. This makes me angry because not only because of a damaged one month old watch, but due to their OWN mistakes, they are trying to charge ME for it!!

 

The U-Boat staff was helpful, and said they will get in contact with Selfridges regarding this issue and call me back today.

No doubt that had I not called U-Boat directly, Selfridges would have fobbed me off with "this work is not covered under the warranty terms" crap!

 

Well guess I will just have to wait and see what will happen now.

Will keep this thread updated.

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Another update:

I found out the problem.

Basically I decided to call U-Boat directly and question why there was a charge, especially since I received an email stating there would be no charges.

 

They found my details and my watch had been sent in...BUT without the guarantee card. Now at the time of handing in my watch I also gave Selfridges my guarantee card!! So I don't know what they've done with it and why it had not been sent in. This makes me angry because not only because of a damaged one month old watch, but due to their OWN mistakes, they are trying to charge ME for it!!

 

The U-Boat staff was helpful, and said they will get in contact with Selfridges regarding this issue and call me back today.

No doubt that had I not called U-Boat directly, Selfridges would have fobbed me off with "this work is not covered under the warranty terms" crap!

 

Well guess I will just have to wait and see what will happen now.

Will keep this thread updated.

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Just a little update:

 

I called my local trading standards just now to see where I stood with this, and they basically said that because I went through Selfridges and did not go directly to the manufacturer, I am liable for any charges.

She asked whether I knew the terms of the warranty, to which I replied no. The U-Boat watch does not come with anything which states the terms of the warranty.

 

Furthermore, when I asked whether I could get a replacement/refund or not, she said at this moment in time, it was not possible because 1) Selfridges have already rejected this initially 2) I have already sent in my watch for a repair.

 

Not looking good then. Any thoughts?

What a load of codswollop! This is exactly the contrary of what your rights are! Your contract is with Selfridges (the retailer), NOT the manufacturer.

 

Furthermore, the fact that you agreed to send it in for repair does NOT diminish your right to reject at a later date.

 

Have a read of this:

 

Trading Standards Central - Consumer Advice Leaflets

 

and you can see for yourself that you were given false information, which is a bit of a worry. :-(

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Thanks for the link Bookworm. I will have a read of it now.

 

U-Boat just called me to say that they spoke to Selfridges, and apparently Selfridges do not have the guarantee card:evil: Yet I had given this to them when I gave them the watch, so obviously they have misplaced it and are trying to make me coudh up for their mistake.

 

Have yet to call Selfridges up myself and speak to them personally though. Very angry with them atm.

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Did you call Trading Standards or Consumer Direct? Any TSO who says something like that does not deserve the office they hold. I would expect it from CD though. Either that or it is a severe misunderstanding

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Did you call Trading Standards or Consumer Direct? Any TSO who says something like that does not deserve the office they hold. I would expect it from CD though. Either that or it is a severe misunderstanding

 

I went onto the Trading Standards website, then typed in my postcode to get my local office.

Got the number and called it.

 

The woman wasn't very helpful tbh and just told me to check that the warranty covers this type of repair. Which is a load of crap if you ask me, since the watch was faulty from the moment I bought it!

Like I said, I tried to ask whether I could demand a replacement under SoGa and like I said, she just said because you've taken the repair option, it's not feasible, furthermore Selfridges also declined from the start this option.

Anyway, I couldn't be bothered to argue with her as didn't see how it would help.

 

As things stand, I have forwarded an image of the receipt for the watch to U-Boat, and awaiting confirmation that it will be fixed under warranty.

 

As for Selfridges, I tried to email them regarding the situation, but the email returned failed. It appears the address they gave me on the letter is not valid (another let down:evil: how many more??!).

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You are totally within your rights to go into Selfridges and demand to see someone of higher authority and explain that the goods are not fit for purpose, you bought the watch due to its special mechanism and this is clearly faulty. You did retun it within a reasonable time, imagine, if you bought a fridge and it was faulty after 3 months you would expect them to replace it or fix it at no cost! You expect a watch costing £1000+ to last more than a month also. Thats why there are consumer programmes telling you not to buy extneded warranties on TVs from Currys and other places because they are expected and it is totally reasonable for you to expect them to last longer than the warranty period!

Good luck, keeo calm but be assertive. Maybe you should write to the Store Manager.

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Methinks it was CD who spoke to you - most TS now have their numbers diverted to them. And to be honest, I have found CDs advice to be somewhat lacking.

 

A complaint (well, notification) I put to them on DSRs, clearly outlining the legislation and stating it was for info, gained a response that was not even worthy of a foundation SATS test.

 

I cannot imagine a TSO saying that unless they thought you were talking about the warranty. Which TS dept is it (PM me if you dont wanna advertise).

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Will do a letter for you tomorrow if you like. Satisfaction guaranteed! (well I've never lost a case yet!)

 

Yes, would really appreciate that. Thanks.

And also thanks to everyone else for their input, will take onboard all the points made.

 

Well as things stand, I 'll wait till tommorow and see what U-Boat have to say about my email with the photographic attachment of the receipt.

 

Meanwhile, I called Selfridges, and spoke to someone regarding my repair since I couldn't email them.

When I asked why my warranty card wasn't sent to U-Boat with my watch, the person replied that there was no record of a warranty card.

See this is where it becomes confusing, the letter I received yesterday stated that if I did not authorise the repair to the watch then it will be sent back to them and they would keep "the" £25 for admin costs...what £25??! I didn't pay £25 to them. I'm assuming that they charge £25 for those who don't have warranty. But I didn't pay £25, because I handed over my card and was covered by the manufacturer's warranty.

But it seems that they are trying to imply that I didn't give them my warranty card...yet clearly they have misplaced it somehow:evil:

The conversation ended with her saying she would chase it up with U-Boat and that the images should be sufficient enough to prove my purchase.

Did not mention anything about where the card has gone, whether it would be replaced, or even an apology.

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Dear Selfridge Manager (or whoever)

 

Following a friend's recommendation, I purchased (description of watch) from your (store) on (date) at a cost of (cost). However, I have found the watch to be faulty in that (description of fault).

 

I am sorely disappointed, given the reputation of yourselves and the watch company, and have hitherto been satisfied with the service you have provided. It seems, however, that you usual high standards have fallen somewhat on this occasion.

 

I returned to your store with the watch to seek a remedy. I was however informed that you could not do so due to your 14 day returns policy. Feeling like I had no choice, I contacted the manufacturer who advised I should return it to you for repair free of charge.

 

I have sent my watch to you and subsequently received a letter stating that you would charge £105. for the repair. On contacting yourselves, I was then informed that you could not locate my watch, which was subsequently found without any manufacturer's card, and that I would be charged £25 anyway.

 

I am sure you can see how disappointed I am. So much so in fact that I have had to seek advice on this matter, hence this letter.

 

It is my contention that the watch does not conform to the contract in that there is a breach of s. 14 of the Sale of Goods Act 1979. I have only used the watch 5 or 6 times, and I do not feel it is of satisfactory quality given the price paid for the item and the description given to it.

 

As the fault is with the crown (or whatever), this is the only opportunity I have had to wind the watch up and to determine whether or not the watch is as described in terms of the requirements of the aforementioned Act. As you can see, it is not.

 

I therefore exercise my statutory right to rescind the contract and require that a full refund be given within the next 14 days. I may have been minded to accept a repair or possibly a replacement, but given the events with this store, I have no confidence that such a repair or replacement will be sufficient.

 

I would draw your attention to the fact that your returns policy is additional to my statutory rights, and any term purporting to restrict such rights are ineffective. Furthermore, the contract is with yourselves as the seller, and not with the manufacturer, and it is yourselves who are responsible for satisfying the terms of the contract, including those implied by the 1979 Act.

 

I trust that you can see how you have not met your usually high standards, and now require, to avoid litigation which shall include but no be limited to costs and compensation, a full refund within the next 14 days.

 

I look forward to you confirmation.

 

Yours, blah blah

 

Check spelling, grammar etc and you will need to insert names, dates. Include copies of correspondence as well as a copy of the picture you have taken. Pop it into the post (use signed for) to head office.

 

Good luck and keep us updated.

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  • 1 month later...

I had an issue here with Selfridges regarding a watch I had bought from them which broke less than a month later. (please see here for background info http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/179233-selfridges-what-my-rights.html).

 

Ok, well I gave them the benefit of the doubt, they had the watch sent to U-Boat UK and 6 weeks later it was repaired and I had it back.

It seemed fine, I was told it had a new crown fitted.

 

Anyway, this morning when I gently pulled the crown a notch to change the time, the crown just fell out from the watch case again.

 

So to summarise, I paid £1100 for a watch which broke on me within a month.

I took it back to Selfridges and asked for a refund, or new replacement but they said it was over the 14-day period and had to be sent off for repairs.

It seemed like I had no choice and so had it sent off. Was without the watch for almost 6 weeks, and after having the watch back for about 2 weeks since repairs, the same problem has arisen with the crown.

 

I got the watch on Novemeber 24th 2008, it broke on December 18th. Couldn't send it in until after the Christmas period on January 5th 2009.

Got the watch back beginning of February and two and a bit weeks, it has popped again.

 

What are my options?

To be honest, I don't want it repaired again, I paid £1000+ for a watch, surely I shouldn't have to get it repaired a second time within the sapce of three months?!

 

It's not just the hassle of having a broken watch, but the hassle of having to take the time to go into Central London and Selfridges.

I will be going in today to speak to someone, and demand a refund or at the least a NEW replacement.

In my opinion, this watch was faulty from day one.

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You are covered by SOGA and can quite correctly ask for a full refund, faulty goods and as less than 6 months do not have to prove anything.

You need to write to the shop and demand full refund under sale og goods act, explianing the reasons and ask for a response in 14 days or you will start legal action.

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(UPDATE)

 

Went into Selfridges today and spoke to the floor manager. But in the end I didn't get anywhere.

 

His general reply was a refund cannot be offered under any circumstance as it it against company policy. When I stated that I have rights under SOGA he just dismissed this and said traders also have rights.

 

He was more concerned about their side, and said the watch had to be sent to back to the manufacturer who will then carry out tests to determine whether it is a manufacturing fault or whether it's accidental.

But clearly the fault is recurring and so is a manufacturer's fault.

He said that even if U-Boat accepted responsibility they cannot offer a refund, only a replacement or at best a credit note for 12months.

 

His main concern was if he gave me a refund or credit note today, then there was a chance he would be left with a watch that cannot be sold if U-Boat denied responsibility, hence Selfridges would be out of pocket.

 

I stated that this was none of my concern whatsoever and since I bought the watch in good faith I expected it to do its job. Even when it broke the first time, I gave them the chance to rectify and repair it, but obviously something has gone wrong, and I am not prepared to accept a faulty watch, nor am I prepared to accept a replacement as I've lost faith in the brand. A credit note is also unacceptable as there are no other watches I want for that price range.

 

I then asked for an address to write to but he said even if I did that I would still get the same response, he even said that "if you were Gordon Brown, you would still get the same reply".

 

We must have been talking/arguing for 45 minutes, and in the end he said there was nothing he could do for me until the watch was sent to U-Boat for inspection.

I did not trust to leave the watch with them as they could just turn around and say it was my fault, so I said I will speak to Trading Standards before I decided what to do next.

 

Not sure if I made the right decision but I left the shop with my watch.

I called Trading Standards and they said if I want to request for refund I need to write them a letter.

 

So to whom do I address this letter to? and what if they don't reply to my letter? Is my only option court action?

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